Linda D'Angelo

Advanced Administrative Services provides a comprehensive set of business support services to help businesses achieve their goals when they don't have the time, expertise or staffing required to execute on-going or project support activities.  We are a small, dynamic team who brings years of experience to your organization. 

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How often do you show your customers that their business really matters? As business owners we need to take the time to thank our customers. There are many ways to say thanks. It can be as simple as a verbal Thank You, a written note or can be more involved such as giving a gift card or selecting a gift that reflects your business.

Regardless of the method you choose, saying Thank You should be sincere and genuine. This is also a great way to build a partnership mentality and should consistently reflect the way you conduct your business. You'll leave a lasting impression and your customers may even thank you!

Now that we've talked about thanking your customers, let's talk about thanking your internal customers...your employees. Thanking your employees does not have to be costly or time consuming. Below is a list of 5 ways to show gratitude (for the full list see, 17 Ways to Show Your Employees Appreciation). 

• Say "Thank you" often
• Provide flex time, when possible
• Recognize employee milestones and anniversaries
• Write notes of appreciation
• Purchase gift cards and reward to outstanding performance   

Recognizing and appreciating the contributions of your team is the right move for success. It builds loyalty, increases productivity and may even create a happier workplace.  

A well written 'Thank You' note is and always will be a classic gesture that not only reflects good manners, but may also give you an edge over your competition.  In addition to helping to make you stand out, a genuine thank you may play a role in forging a mutually beneficial business relationship.

The challenge is that you must be genuine, and you need to balance professionalism with friendliness.  Here is summary of 6 of the 11 steps outlined on Wiki Tips: 

• Don't delay
• Format/Style matters
• Clearly express your gratitude
• Discuss the impact
• Compliment recipient
• Allude to the future

Not that creative? Consider using a pre-formatted Word template. 

"If we meet someone who owes us thanks, we right away remember that. But how often do we meet someone to whom we owe thanks without remembering that?" John Wolfgang von Goethe

GET STUFFED WITH LOVE - Pittsburgh's South Side Rotary is partnering with Pittsburgh Police Zones 1-6 to feed the hungry on Thanksgiving day.  

What started 8 years ago with Penny and Tony Folino feeding 250 elderly, disabled, families with low income and the homeless has grown to helping over 1500 individuals.   

Tax deductible donations can be made to: Rotary District 7300 Foundation Corp and mailed to Pittsburgh's South Side Rotary, 1812 E Carson Street, Pittsburgh, PA 15203.  

 
Linda D'Angelo

President

Advanced Administrative Services, LLC