The Business Development Officer position is located in the Printing & Multimedia Services Unit, of the General Services Department (GSDPM).
General Description: The Business Development Officer supports the activities of the Printing & Multimedia Services business unit, which includes a wide range of in-house audiovisual, print and creative media services.   This position will develop and market high quality media products and services to World Bank Group (Bank) clients.  The Business Development Officer will be responsible for identifying demand and developing service packages and pricing, designing an outreach plan, and managing business relationships with the Bank community.  He/she will demonstrate to clients a coordinated and consolidated technology approach, which satisfies their multimedia needs. 
Job Purpose: Provides account management services to the various product lines offered by the Printing & Multimedia Services business unit. Serves as a champion and  protector of the GSDPM brand to the institution. Builds awareness and develops Bank client relationships. Advises clients on products, services, and capabilities and matches business needs with the best multimedia solutions.  Helps clients create multimedia strategies. Creates and maintains goodwill with clients at all levels in the Bank with high levels of engagement fostering strong, trusting relationships. Generates new business and  is a client representative, voice and advocate.  Ensures that client requirements and preferences are well understood.  Works to maintain client satisfaction, improve communication and resolve conflicts. Reviews market trends and market growth, and prevents stagnancy. Recommends new products and updates to existing services. Shares information on new products among functional areas within unit, motivates staff, and generates excitement around new initiatives. Develops performance standards and processes for customer delivery, and works to increase efficiency and reduce costs.Taking into account the autonomy of some Bank clients, fosters a consistent image and message across clients and products and advances corporate graphic standards and initiatives. Develops strategic partnerships with External Affairs, Legal, and Corporate Communications for promotion and protection of World Bank Group brand. For significant-sized projects involving multiple areas of expertise, develops project approach and sets short- and long-term goals. May negotiate business terms with Bank units, prepare cost/time estimates, monitor progress, prevent redundant requests, and track major milestones and actual costs against estimates Conducts unit brainstorming sessions, makes presentations to clients, and attends unit meetings.  Handles additional management and administrative projects as necessary. Helps GSD managers formulate and implement strategic objectives and the business unit work program.  Participates in developing Strategic Performance Contract goals, defining indicators, and ensuring successful achievement of these goals.

Minimum Education: BA or BS (MA/MS preferred) in a relevant field (business administration, finance, marketing, innovative technology, social media strategies etc) OR equivalent combination of education/experience.
Minimum Experience: 5 years of professional experience at a level of full responsibility in a publishing, marketing communications, advertising, or agency environment.

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