ProviderAlert
May 13, 2016

ATTENTION PROVIDERS

While trying to process the full Global Eligibility File last night, Mediware has removed all of the Medicaid B layers in the AlphaMCS system.

Any process in AlphaMCS that depends on the Medicaid Eligibility layers being there will be impacted by this issue, such as preventing providers from entering service authorization requests, getting claims approved, etc. 

Mediware Staff are aware of this and are currently working to resolve. 

Partners apologizes for this inconvenience, and will send out a notification when the issue is resolved.


About Partners Behavioral Health Management
Partners Behavioral Health Management (Partners) provides local management of publicly-funded behavioral health services in Burke, Catawba, Cleveland, Gaston, Lincoln, Iredell, Surry, and Yadkin counties. Offices are located in Elkin, Hickory, and Gastonia. Individuals in need of behavioral health services can call our Customer Service call center 24 hours a day, seven days a week at 1-888-235-HOPE (4673).
  
Want to learn more about Partners? Visit www.PartnersBHM.org.

 


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Partners Behavioral Health Management | 901 South New Hope Road | Gastonia | NC | 28054