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December 28, 2015

Annual Reminder-- Records Retention

DMA/DMH Joint Communication Bulletin #J170 serves as an annual reminder emphasizing that providers must have a plan for maintenance and storage of all records IF provider closes its operations.  The PIHP holds the sole discretion to approve or disapprove the provider's plan.

If your agency closes or leaves the Partners network for any reason, please contact Wendy Powers, Partners' HIM Supervisor/HIPAA Privacy Officer immediately at or call 828-323-8064.

Revised NC Innovations Individual & Family Guide

As noted in prior communications, earlier in 2015, the State of North Carolina entered into a settlement agreement with consumer advocacy groups regarding Cardinal Innovations resource allocation model, known as the "Support Needs Matrix" as rolled out by that LME-MCO. Partners does not currently have such a resource allocation model. 
In cooperation with the State and because the settlement asked little of Partners that was not already part of our normal practices, Partners reminds you again that we have updated our NC Innovations Individual and Family Guide, along with online and written materials related to this topic.  
The updated materials are available online at (For Individuals and Families/Handbooks and Publications). If you have any questions, please contact your Network Specialist or an IDD Care Coordination Supervisor. 

Holiday Closings

Partners will be closed for Christmas on Wednesday, Thursday and Friday, December 23, 24, and 25, and for the New Year on Friday, January 1. Our Customer Services Department will be available 24/7/365 to assist with crisis or services at 888-235-HOPE (4673).

About Partners Behavioral Health Management
Partners Behavioral Health Management (Partners) provides local management of publicly-funded behavioral health services in Burke, Catawba, Cleveland, Gaston, Lincoln, Iredell, Surry, and Yadkin counties. Offices are located in Elkin, Hickory, and Gastonia. Individuals in need of behavioral health services can call our Customer Service call center 24 hours a day, seven days a week at 1-888-235-HOPE (4673).
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