Provider Alert
September 16, 2015

AlphaMCS Downtime Notification
AlphaMCS will be unavailable from 5:00 pm until 6:30 p.m. today, Sept. 16, 2015 as the new software build is installed. All users should be logged out of the AlphaMCS system prior to 5 p.m. We thank you for your patience and cooperation.

Credentialing News
A quick tip for completing CAQH applications - As indicated in the DMA contract with the LME/MCO, licensed practitioners must identify an on-call designee when applying for credentialing and re-credentialing. In the CAQH application this is addressed by Question #9: Arrangements for 24 hour/7 day coverage.  A detailed explanation for managing emergencies that occur after hours is required for Question #9.  
The following are examples of unacceptable responses:
  • No
  • Yes
  • N/A
  • Call 911
  • Refer to ED
Applications that do not specifically identify an on-call designee will be pended for this required information. Should you have any questions regarding this notice please contact the Smoky Credentialing Team at or at 855-432-9139.

Taxonomy Training in Elkin
Staff from Partners will be offering assistance verifying taxonomies in AlphaMCS and NCTracks during hands-on trainings on September 24 in Partners' Elkin Office, 200 Elkin Business Park Dr., Elkin NC 28621. It is advised that the person attending the training is the NC Tracks administrator for your agency. Seating is limited and registration is required.
Two training sessions will be held. Please click on the time to register:
9 a.m.-10 a.m.         or            10:30 a.m.-11:30 a.m.

If you have questions, please email Rhonda Colvard at

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