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June 26, 2015

NC TOPPS--CNDS Number Manditory Effective July 1, 2015  

As a reminder, DMA Joint Communication Bulletin #111 indicates that CNDS number field will be mandatory beginning July 1, 2015. This will become a mandatory field for all update interviews starting Wednesday, July 1, 2015.


For Medicaid recipients, the CNDS number will be the same as the Medicaid ID.  

For individuals not enrolled in Medicaid, Partners will need to provide the CNDS number when an individual is admitted to an NC-TOPPS required service.


If the individual is Medicaid-eligible, the CNDS number IS the Medicaid ID number. If he/she is IPRS only, NC Tracks creates a CNDS number, and the LME/MCO contact person will assist with the number.  To obtain the number, please send a confidential email through the ZixMail portal to

Cindy Combs In the email, include the individual's name, social security number and date of birth. You may also contact Cindy at 336-527-3209.


Should you have any questions about this or a need for other NCTOPPS information please feel free to contact Sheila Wall at or call 704-884-2560.


IRIS Server Move Update

The Division of Information Resource Management (DIRM) plans to move the IRIS User Acceptance Training (UAT training site) server on Wendsday, July 1, 2015 beginning at 1 p.m., and the IRIS Live/Production Server on Thursday, July 2, 2015

beginning at  1 p.m.  


IRIS users will have full access to the Live/Production site on July 1 during the UAT move. Only the training site will be unavailable on July 1. The Live/Production site will be unavailable for all users on July 2 beginning at 1 p.m.


An email will be sent to LME-MCOs when IRIS becomes available on July 2, and that information will be passed along to providers via an Alert.

About Partners Behavioral Health Management
Partners Behavioral Health Management (Partners) provides local management of publicly-funded behavioral health services in Burke, Catawba, Cleveland, Gaston, Lincoln, Iredell, Surry, and Yadkin counties. Offices are located in Elkin, Hickory, and Gastonia. Individuals in need of behavioral health services can call our Customer Service call center 24 hours a day, seven days a week at 1-888-235-HOPE (4673).
Want to learn more about Partners? Visit


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