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Attention Psychosocial Rehabilitation (PSR) Providers:

To date, Partners has allowed 30 hours a week as a pass through, meaning no authorization is required. Partners Utilization Management has also accepted SARs from PSR providers allowing up to 10 additional hours, or a total of 40 hours per week.


Now, NCTracks has set a hard limit of no more than 32 hours a week for PSR consumers. Due to this limit, you will no longer be able to submit any SARs or claims for more than 32 hours a week to Partners. 


This change will be effective March 1, 2015. Any SARs or claims submitted for more than 32 hours a week with a date of service of March 1, 2015 or after will not be accepted. This is effective for Medicaid and State funding.


If you have any questions, please contact your Provider Network Specialist. 



About Partners Behavioral Health Management
Partners Behavioral Health Management (Partners BHM) provides local management of publicly-funded behavioral health services in Burke, Catawba, Cleveland, Gaston, Lincoln, Iredell, Surry, and Yadkin counties. Offices are located in Elkin, Hickory, and Gastonia. Individuals in need of behavioral health services can call our Access to Care call center 24 hours a day, seven days a week at 1-888-235-HOPE (4673).
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