23rd January 2013

                                                                                                         

Issue 2/2013

PMA Australia logo

      Newsline

A Sad Loss

Those of you who knew David Downie would be sharing the loss of one of our industries' true gentlemen.

 

Glowing references to David's humour, leadership, strategic thinking and frequent references to his mentoring have been posted on Facebook over recent days.

He obviously touched many in very positive ways, and his family would gain great pleasure in knowing how much of an influence he had.

 

Heartfelt condolences to his wife and family who have suffered so much grief in recent years.

 

David's  Funeral will be held   at The Templestowe Cemetery Chapel,  263 Foote Street (cnr Church Road), Templestowe Victoria Australia, on Friday 25th January, with a service commencing @10:30am. A private cremation will follow.

 

David's family can contacted  via e-mail elainedownie@bigpond.com if you wish to send your condolences directly.

David Downie  

                        

Kind Regards 

Peter Rose

Director of Australian Activities

In This Issue
PMA@CES... or what I did with my summer vacation - By Glynn Lavender
Nothing More Than Everything's Enough
March Info'tography Seminars + Workshops
Bill McCurry's Marketing Ideas Exchange
Glynn Lavender voted to DIMA Board
PMA Calendar 2013

Your PMA Australia Executive

 National Chairperson

Phil Gresham
philip@fotofast.com.au

 

Eastern Region TVP

and NSW Chairperson

John Ralph

jrcamerahouse@bigpond.com

 

WA, SA, NT, QLD TVP

and QLD Chairperson

Andrew Mason 

print@photocontinental.com.au

 

 TAS Chairperson

Tim Jones

 tim@perfectprints.com.au

 

VIC Chairperson

Jeff Crowley

jeff.crowley@fujifilm.com.au

 

SA Chairperson

Paul Atkins

paul@atkins.com.au

 

WA Chairperson

Murray Gibbs

murray@ggch.com.au

 

Director of Australian Activities

Peter Rose

prose@pmai.org

  

Australian Directors for PMA

John Paxton

jpaxton@paxtons.com.au 

Len Sandler

len.sandler@starshots.com.au

 

PPFA Chairperson

Bob Smith

bob@classicframing.com.au

 

APCI Chairperson

Paul Atkins

paul@atkins.com.au
 

PSPA Chairperson

Paul Dawson

pd@hydrophotographics.com.au

 

PIEA Chairperson

Earle Bridger

e.bridger@griffith.edu.au

 

PMA Australia Office

02 9454 2444

pmaaustralia@pmai.org


Editor

Glynn Lavender

pmaaustralia@pmai.org

 

 

 PMA@CES.... or what I did with my summer vacation Pt.2- by Glynn Lavender

Removing the bottleneck and enabling ordering.

 

That was two key future development areas that caught my eye at PMA@CES.

What is the bottleneck? The sheer quantity of images that people take on their phones is astounding.

The percentage of images printed off them is also astounding....but in a bad way.

The bottle neck is simply all these images jammed into a device with little or no way to get out easily.

Last weeks report of the PhotoFast device to easily get images off iPhones is the first step in getting access to these images.

 

The next is the apps themselves that people use. Apparently only 5% off photo apps on the market have the ability to send images from the app to somewhere to print. Any wonder why people are not printing!

Talking to Gabe Cano of Color Services in Santa Barbara gave terrific insight into the world of printing from apps. His store prints all the images produced by one of the top (and my personal fave) apps Hipstamatic.

He is considering closing his retail store... not because it isn't profitable, it is. But simply because of the massive workload his store has on their hands providing Hipstamatic prints to the world.

If you have the app and haven't printed from it yet I suggest you give it a go. Check out their quality packaging that is made to suit the style of so many 'hipsta' users.

How did a little store in Santa Barbara get such a plum printing job?

They called the designers one day to tell them how much they loved their app and if it was ok for them to promote Hipstamatic Photo Walks in their area.

The connection was made and the future is bright.

It will be fascinating to watch how all the other photo apps take their products to the next logical stage.

The more people can use the images off their phone the more we all stand to benefit.

 

One of the social networking points of interest that struck me at the conference was the increasing use of Klout and LinkedIn as a tool by employers and suppliers when considering employing or working with people. One company stated that they no longer accept resumes, they simply look you up on LinkedIn. The world is seriously changing!

 

Overall the show was a bit of an anti climax with regards to hardware product releases but that was to be expected with Photokina not too long ago and many major releases being made there.

 

The stand out camera for me though would have to be the upgraded Fuji X100-s, Fuji are developing a knack of producing serious cameras for serious amateurs - and who better to look after those customers than specialty?

Nothing more than everything's enough - by Glynn Lavender

Recently I posted an article from one of my customers sharing her experiences buying from an Apple store for the first time.

 

She is a typical older customer with some challenges when it comes to using technology.

To say she loved the experience would be an understatement. She especially liked the effort the staff took in a busy store to show her how to use her new iPad.

 

 

"I think that's what Photographic stores should be doing! Apple mentioned the classes they run and how to book in."

 
She was also delighted that they told her all about their classes and explained how to book in.

"Now that is a model all camera stores should use.  So easy and I will go back and back and back again because they did what you do, they made me feel like I could do it."

 

I was listening to a song the other day and heard the following lyrics.

"Nothing more than everything's enough"

At the time I knew there was a great link between those words and working in retail.

These days a bit of good service is fine but to really make it 'nothing more than everything's enough'.

 

What happened to Lynn when she went back to the Apple store to attend her first class?

 

"Hey Glynn, I went to have an ipad lesson and then a iPhoto lesson at apple the other night. They need you! Learnt nothing more than I already knew about photography on the ipad which is nothing!!!!!"

 

This is great news for specialty retailers. 

It shows that people appreciate our knowledge, it shows that they are prepared to pay for it and if the experience all round is good then they will keep coming back.

 

What lessons can you take from Lynn's experience?

 

For me it shows that all aspects of your business have to perform to the same level.

You can be too cool for school in the selling experience but if the rest lets you down then you will burn customers.

 

Nothing more than everything's enough these days.

 

That doesn't mean it has to be hard, it just means showing care at every customer contact point and simply talking to them.

 

Sensational Info'tography Seminars + Worshops - Dr Les Walkling 

Les Walkling Seminar CO  

Les Walkling Workshop CO  

Register online at www.pmaaustralia.com.au  or click here  to register for Les Walkling's March  Info'tography Seminars + Workshops in Sydney, Adelaide, Perth or Melbourne.

 

To download the course content, click here

  

Evening Seminar           $69.00
Full day Workshop        $299.00
Seminar + Workshop    $331.20 (save 10%)

  

 

Bill McCurry's Marketing Ideas Exchange 

Anyone who has attended a Bill McCurry ideas exchange will know how valuable some of the ideas that come out of it can be.

Check out the latest event from the PMA@CES show here

DIMACast Logo  

Glynn Lavender Elected Vice President of DIMA - by Kathy Warlum

At the recent PMA@CES DIMA Conference Australia's Glynn Lavender from Creative Photo Workshops (and our illustrious opinionated editor - ed) was elected First Vice President of the DIMA Board.

 

Glynn has been Victoria Chairperson and TVP and has served on the DIMA Board for the last 5 years. 

 

On behalf of the Australian Photo Imaging Industry we would like to congratulate Glynn. 

 

Glynn Lavender  

 

PMA Calendar  2013

 

Jan 26-27                                  PPFA Convention

                                                 Mirage Hotel & Casino, Las Vegas,. Nevada 

  

Mar 15 & 16                             Info'tography Seminar + workshop - SYDNEY

                                                 Dougherty Community Centre, Chatswood

                                                 Presenter: Les Walkling

 

Mar 18 & 19                             Info'tography seminar + Workshop - ADELAIDE

                                                 Hilton Adelaide

                                                 Presenter: Les Walkling

 

Mar 22 & 23                             Info'tography Seminar + Workshop - MELBOURNE

                                                 Crowne Plaza, Melbourne

                                                 Presenter: Les Walkling

 

Mar 25 & 26                             Info'tography Seminar + Workshop - PERTH

                                                  Perth Convention & Exhibition Centre

                                                  Presenter: Les Walkling        

 

May 4-5 2013                          The Big Photo Show

                                                 Los Angeles Convention Centre, Los Angeles, California