16th October 2012

                                                                                                         

Issue 40/2012

PMA Australia logo

      Newsline

140 Years And Still Going Strong

Congratulations to Thornton Richards Camera House


There would be few business's in our industry, anywhere in the world that could proudly boast a 140 year legacy! With all the technological changes, the ability to continue servicing and growing the business is a real compliment to Sue & Gerrard Lewis and their late father Merv.

 

They clearly recognised the value of looking after their customers as well as being part of a large successful buying group in the form of Camera House, which gives them access to the best buying prices. At the same time they have been life long members of The Photo Marketing Association International, and regularly attend the yearly PMA conferences in Australia and the USA to keep abreast of the latest technology and services being offered from around the world.

 

As shoppers, we all want to feel we are receiving the right advice, are buying at a competitive price and have local service available if needed. On all counts Sue Lewis and her team are able to provide that service and its why some retail businesses grow and prosper over others.

 

Our PMA organisation has members giving help on photographic needs worldwide...Thornton Richards provide that first class service locally.


Well done Sue & Gerrard!

 

 

Kind Regards,

Peter Rose

Director of Australian Activities

In This Issue
ASIC to improve communication with small business
Fujifilm/PMA webinar recording access
What's going to make this Xmas different? - By Chris Wilkinson
Loyalty at what price? - By Glynn Lavender
The Lighter Side
PMA Calendar 2012 - 2013

Your PMA Australia Executive

 National Chairperson

Phil Gresham
philip@fotofast.com.au

 

Eastern Region TVP

and NSW Chairperson

John Ralph

jrcamerahouse@bigpond.com

 

WA, SA, NT, QLD TVP

and QLD Chairperson

Andrew Mason 

print@photocontinental.com.au

 

 TAS Chairperson

Tim Jones

 tim@perfectprints.com.au

 

VIC Chairperson

Jeff Crowley

jeff.crowley@fujifilm.com.au

 

SA Chairperson

Paul Atkins

paul@atkins.com.au

 

WA Chairperson

Murray Gibbs

murray@ggch.com.au

 

Director of Australian Activities

Peter Rose

prose@pmai.org

  

Australian Directors for PMA

John Paxton

jpaxton@paxtons.com.au 

Len Sandler

len.sandler@starshots.com.au

 

PPFA Chairperson

Bob Smith

bob@classicframing.com.au

 

APCI Chairperson

Paul Atkins

paul@atkins.com.au

 

PSPA Chairperson

Paul Dawson

pd@hydrophotographics.com.au

 

PIEA Chairperson

Earle Bridger

e.bridger@griffith.edu.au

 

PMA Australia Office

02 9454 2444

pmaaustralia@pmai.org


Editor

Glynn Lavender

pmaaustralia@pmai.org

 

ASIC to improve communication with small business

 

ASIC today launched an online survey to improve its communication with small businesses.

 

Small businesses are ASIC's largest customer base. They account for 96% of all registered businesses and collectively employ half the Australian workforce.

 

ASIC routinely interacts with small businesses as part of its legislative responsibilities for registration and licensing. ASIC also works with small businesses in their capacity as investors, financial consumers and users of financial markets regulated by ASIC.

 

To help small businesses understand and comply with their legal obligations, ASIC is seeking to identify the best way to provide information to small businesses in the most effective, efficient, cost effective way.

 

The survey will:

Give ASIC a better understanding of what small businesses know and do not know about their compliance obligations;

Assess if small businesses know where to find information about their compliance obligations; and

provide feedback from small businesses about how ASIC can make compliance easier.

 

Examples of questions asked in the survey include:

How would you rate ASIC's engagement with small business?

For your business, how can ASIC improve how we engage with you to provide information on your obligations?

 

Further, the survey will seek information from small businesses on the type of information they obtain from ASIC, how often they use this information, and how useful it is.

 

ASIC Commissioner Greg Tanzer said the survey gives small businesses the opportunity to provide insight into ways ASIC can more effectively help them.

 

'A key strategic priority for ASIC is to ensure we have an efficient registry and licensing business that focuses on small business.

 

'Our ultimate aim is to reduce the red tape that regulation imposes on small businesses which, in turn, will save them time and money that can be better spent on growing the business,' Mr Tanzer said.

 

The survey can be found on the ASIC website and will take approximately five minutes to complete.

 

The survey will be available from 8 October to 21 December 2012.

 

There is no requirement for small businesses to identify themselves to complete the survey.

Fujifilm webinar recording access

If you couldn't make the FujiFilm/PMA Sponsored webinar with Bill McCurry last week then here is your chance for a recap.

 

An hour of marketing ideas that can be implemented within 24 hours, without a bank loan. 

 

Our speaker was Bill McCurry, who travels the English-speaking world to find effective marketing ideas for imaging companies. He shared proven ideas -- marketing techniques that have been demonstrated to work -- that won't cost a mint.

This webinar contained ideas you can use now -- tactics that can boost your sales and give you actionable plans that make a true difference during the critical holiday marketing season.

The webinar featured marketing techniques and inspired, practical ideas from:

  • *                Liz Cutting of NPD
  • *                Michael St. Germain of Concord Camera Store in Concord, NH
  • *                Chris Lydle of Chris' Camera Center South in Aiken, SC
  • *                Chris Dolajak of Bob's Photo in Bismarck, ND
  • *                Leo Calagaz of Calagaz Photo & Digital in Mobile, AL
Get access to the audio, PDF and video here 

What's going to make this Christmas different? - by Chris Wilkinson

If the upcoming Christmas season doesn't inspire you, simply change the recipe! That's right - a fresh perspective can re-energise the business and send a positive message to your customers. For many photo shops this could be the answer to achieving growth this December.

It may be by rearranging the store, adding new products and services or considering different ways of promotion. Whatever you choose, make it visible, measurable and unique!

 

Read the full PDF here and make a difference to your sales this Christmas.

Loyalty at what price? - by Glynn Lavender

Once upon a time, in a beautiful land not that far away lived two brothers who were sick and tired of the jobs they were and they decided that the only way for them to succeed in life is to go into business for themselves.

 

After a few weeks discussion with their friends and family they decided that they would go into the fruit business, in particular the watermelon selling business. So they bought a truck, made some contacts at the markets, opened a business account and were ready to go.

 

Every morning they would get up really early because they really loved what they were doing, they would drive to the markets, buy a truckload of watermelons for a 1.00 each and park by the side of a busy road. 

 

Every day they would sell all their watermelons they bought and after listening to their family & friends and getting pricing advice, they sold the watermelons for a dollar. 

 

So, every day they would buy watermelons for a dollar and sell them out for a dollar. Not a day went by when they wouldn't totally sell out of all their watermelons. What a successful business. 

 

Their family and friends congratulated them saying, "You two are so busy, you sell all the watermelons you buy . Fantastic."

 

A few weeks went by and one of the brothers says to the other brother, "You know, we've been really busy buying watermelons for a dollar and selling them for a dollar and every day we sell everything we buy, but we're not making any money. What do you think we should do?"

 

The other brother advises him to go and talk to his family and friends again, so off he goes.

 

He comes back after a whole day getting advice and comes back to see his brother, who is a bit excited to see him.

 

"Well," says the other brother, "what did they say?"

 

"Well " said the first brother, "they said we should go and buy a bigger truck."

 

Does this sound like 9c Prints to anyone?

If we sell enough things at cost we might actually make some money! Huh?

Sadly the industry has conditioned our customers to wait for watermelons to hit the $1 price point before buying. 

One of my least favourite quotes from a customer came after a store ran a $0.99 8x10's 'special' price.

 

He wrote to say how fantastic the quality was, how fast they were delivered (internet order) how well packed they were. He was the stores newest biggest fan.

The bit I didn't like about the email?

 

"I can't wait for you to do $0.99c 8x10's again so I can order some more!"

 

Woo Hoo - they didn't win a customer - they bought a parasite.

 

Selling cheap never wins loyalty - I wonder when the 'big' players will learn that!

 

The Lighter Side
Shoot to thrill
Lowered Prices
PMA Calendar 2012 - 2013

 

Mon Oct 29                             PMA SA Industry Lunch Meeting

                                                T - Chow Restaurant, Gouger St., Adelaide 

 

Wed Nov 28                            PMA QLD Industry Christmas Drinks

                                                Pig N' Whistle, Riverside, Brisbane

 

 

Jan 6 - 7 2013                          DIMA, PSPA & SPAA Conference

                                                Bally's, Las Vegas, Nevada

 

Jan 8-11 2013                          PMA @ CES

                                                LVH (Las Vegas Hilton), Las Vegas, Nevada

 

Jan 26-27 2013                        PPFA Convention

                                                Mirage Hotel & Casino, Las Vegas,. Nevada 

 

May 4-5 2013                          The Big Photo Show

                                                 Los Angeles Convention Centre, Los Angeles, California