PCCU Newsletter
 Holiday Closings

 

         

Monday, October 14th

 

 

 

FREE PIE 

  pumpkin pie
  
We'd like to celebrate you, our members, with Member Appreciation Days on Thursday, October 24 through Saturday, October 26 (excludes Hagerstown branch on Saturday). Stop by your local branch and enjoy Wick's Pumpkin Pie, warm apple cider and pick-up your 2014 Norman Rockwell calendar. 
    
 

 

Surcharge Free ATM App

  
 
AllianceOne, one of the two surcharge free ATM networks we belong to, just released a mobile ATM locator app.  Members can download this free app by searching for AllianceOne in Apple's App Store and Google's Play Store, or by going to AllianceOne's web site: http://allianceone.coop.
MoneyPass is the other surcharge free ATM network we
belong to, and they also have an app.  More information on MoneyPass is available at their web site: http://www.moneypass.com
 
 
  
   
  
Bill Pay Mobile App Update
   smartphone

PCCU is happy to announce that you can now pay your bills with our mobile app, PCCU All Ways.  If you have not updated your app already, please download the update to take advantage of this great new feature.  I

f you are already a BillPay Plus user, you are ready to start paying your bills with your phone or tablet.  If you are not using BillPay Plus, registration is easy; just login into our Home Banking system, click on the BillPay tab, and follow the directions.  If you have any questions, just let us know.

 

Be sure to update your app to the latest version.  It only takes a few minutes, and this is a great new feature.

 

 
Skip a pay
 
 

 

Holiday Envelopes 

 
Get a jump start on gift giving with holiday envelopes; available in November.
 
Holiday Envelopes
 

October 2013 Newsletter

  

We Did It! $2 Million

 

 

We did it!  We reached our goal of saving our members $2 million in interest by refinancing higher interest loans from other banks to PCCU. That is real money that our members will not have to pay because we lowered their interest as well as their term and payments in most cases.  That $2 million is changing members' lives! 

 

Refinance Personal Loan

 

Refinance Auto Loan

 

Refinance Mortgage - Call one of our Mortgage Specialists

 amy        josh       

  Amy                                  Josh                              Sallye   

  Hagerstown                      New Castle                   Richmond

  489-4571                          521-2215                      965-7400

 

 

 

  

 

Your hometown credit union PCCU is partnering with Banzai,
an online financial literacy program.  Soon this very dynamic
program will be available to 14 local middle/high schools in
the Wayne and Henry counties all as a FREE resource to teachers through PCCU's financial resources! 

As we partner with area schools, Banzai will provide teachers who participate with printed copies of the Banzai Life Scenarios
workbook and online tools.  The Life Scenarios booklet is the base of Banzai's curriculum.  It works as a guidebook for Banzai's online simulations.  Using the Life Scenarios, the students will receive fictional income and expense transactions similar to those they'll encounter in real life.  As they track their progress, they will learn important life lessons about budgeting and making trade-offs. 

 

PCCU's Education Director, Kim Welch will be the area school
contact continuing to build relationships with even more teachers.  She will be offering additional opportunities to further enhance the financial education of the students involved by hosting additional activities and events to help students have fun learning about managing their money.  This program will also be used when a student opens a checking account at our credit union and will be a great resource for home schooled teens.  Program launch date is set for the middle of October!  PCCU and Banzai are devoted to teaching the life long lessons of financial literacy!

 

Survey Says...

 

PCCU conducted a member survey in August to gauge our members' level of satisfaction with the credit union.  We use the results of this survey for staff training and strategic decisions. 

Nearly 6,000 surveys were mailed and over 9% of PCCU members responded to the survey. 

Members were asked, "If you were to make a recommendation, how likely are you to recommend PCCU to a friend, family member, or colleague?" 

This question comes from the well-known survey, Net Promoter Score, or NPS�.  NPS is based on the fundamental perspective that every company's customers can be divided into three categories: Promoters, Passives, and Detractors.  A score of 9 or 10 is called a "Promoter" of PCCU. A score of 0-6 is called a "Detractor" of PCCU and a score of 7 or 8 is considered "Passive."


85% of Members are Promoters of PCCU 

 

PCCU scored a 78% NPS.  In April, Satmetrix released the NPS Industry Report 2013, reporting banking institutions had an average NPS score of 29%.  PCCU is proud to offer the highest quality
products and services.  Members of PCCU find value in their credit union and trust them to meet their financial needs.

 

 

 

Visa's Gameday Giveaway

 

  

Visa NFL

 Everyone's a winner with PCCU's low rate Platinum Visa. 

Check out our Visa rates!

 

Hagerstown (main office)            Richmond                   New Castle                    Online
631 E Main Street                       77 S. 37th Street        2306 S. Memorial Dr.      www.pccu.com
765.489.4571                             765.965.7400             765.521.2215
  
*This institution is not federally insured.
  

Friends don't let friends bank anywhere but PCCU. 
So share this newsletter with a friend!