Greater Boston Concierge Association


March 2015

(Trade Show Edition)




Important Links

GBCA web site 


Les Clefs D'or 


Convention & Visitors Bureau  




Black Falcon Cruise Terminal 


April 17 & 18 - Discount night at the Big Apple Circus

May 4 - all members trip to Plymouth





GBCA March All Members Meeting

Photos by Evan Martin








Quack, Quack, We're Back!!!

Dear concierge community, 

We are so thrilled to be starting up our 2015 season tomorrow at 9am! I am trying to get around to visit you all before the start of our season and hope to visit you today if I have not done so already. 

I want to make sure you are aware of some of the changes that we have made over the winter at Boston Duck Tours! 

1.If your guests are looking for a city tour and they want an unheard of deal, send them our way. We are giving half priced tours because we can not do the full portion of the water tour because of ice in the river. We will only be going into the lower basin of the river, where we splash in. You will not see tickets online. You will need to call in any orders you have as we can not do the 50% discount online. Call us directly at 617-450-0068 to speak to a sales rep. We expect it to be really busy because of this special offer,  so get your orders in early. We will be offering half price tours until the river unfreezes to the point that we can go up it safely. Tours will still be very close to 80-minutes in length so it's really an amazing offer! All DUCKs are heated but we suggest that guests dress appropriately for the weather. 

2. This year we are offering both a free walking tour of Harvard with Trademark Tours as well as a free ticket to the Sports Museum with each ticket purchased.  They have a week to redeem these offers as well! That's a $22 value for free!

3. All tours are now 80-minutes. We adjusted our tour schedule so that all tours are consistent. There was some confusion last season with the tour from the New England Aquarium, and for guest service purposes we have made all tours the same.

4. We have added Korean and Cantonese to our foreign language tours. We now have tours in 9 different languages. These foreign language tours run from the Prudential Center only and are marked in blue.

We look forward to working with you all again this season and I hope it's a fun, safe and successful one for us all! 

Have a great weekend & thanks for being such a great friend to Boston Duck Tours! 

Bob Schwartz 
Office: 617-267-6327



Meet Visitors' Academic Requests With Signet Education LLC
Signet Education, a boutique Harvard-square tutoring, test-prep, and admissions consulting company, has worked with successfully with several Boston-area concierges over the last ten years. Signet can help with the following requests that come from guests: 
  • Campus tours of Harvard
  • Discussions with families about admittance to college
  • Short-term SAT, ACT, SSAT, ISEE, or other exam preparation (and also medium- and longer-term)
  • English Instruction, including TOEFL instruction
  • Opportunities to connect with Harvard university professors and students
We provide white-glove service and can work directly with concierges to provide a seamless experience for guests. 





Click here for the 2015 B H B Pavilion Schedule 



Help Wanted....
Trinity Place, a luxury condominium,  has an opening for an experienced Full Time-Concierge.
 We seek a talented and committed individual with concierge experience at a 5 star level hotel or luxury condominium.  Applicants must be strongly motivated to provide first class services to residents and their guests. Must have a working knowledge of the city, restaurants and services, be computer literate and must have the ability to coordinate and fulfill a variety of service requests, and work closely with the entire service team of valet/ door persons, the valet manager, maintenance staff, the facilities manager and general manager. This full time position offers higher than market rate compensation, medical, dental, 401k, life insurance, free parking, and an excellent work environment.  Applicants must have prior experience as a Concierge. This position includes regular evening and weekend shifts.
 Please email resume to:




Craigslist Boston  






The links above will direct you in your search for concierge positions and other industry related careers.


if you have a position at your hotel or condominium and business concierge desks, please let us know.


Please send details to us so we can announce them here.


Thank you and Good Luck!




GBCA 2015 Board

 Betty Salemme

Vice President of Operations:
Debra Hegger

Vice President of Public Relations:
Evan Martin
 Vice President of Membership: Daymeyn Gantt
 Chief Financial Officer:
 Gina Guange

Recording Secretary:
Bonnie O'Hare

Affiliate Representative:
Kristen Beal
Elizabeth Carey


GBCA Member News
We love hearing from our members! If you have any special events, awards, recognitions please let us know. We would love to share your info with fellow GBCA members in any of our newsletters. Please send any info you like to
so we can get it into our next newsletter. 
GBCA Lapel Pins

Show your GBCA pride at your hotel with an official GBCA lapel pin!

Available at our next meeting for only $10!

GBCA Information

The Greater Boston Concierge Association
304 Newbury St.
Box # 526
Boston, Massachusetts 02115


President's Letter 





Dear members and friends:


Even though we may not be feeling it yet, "Spring is in the air!" Congratulations to all of you Bostonians that survived the worst winter ever in Boston's history. Well it's all up hill from here!


Soon Boston will be crawling with tourists flocking to our great city and region. And as ambassadors to our city, the event of the season is just three short weeks away. The 2015 Greater Boston Concierge Association's Annual Trade Show takes place on Wednesday, April 15, 2015 at the Black Falcon Cruise Terminal. Thank you to Affiliate Representative Krissy Beal for spearheading this exciting occasion! Affiliate members please be sure you have secured your table space by now... with so much interest from businesses throughout the city, the event is sure to fill up fast.


Concierge members, remember this event is for you! The GBCA Trade Show is the most rewarding way to meet, mingle and learn about the very best Greater Boston has to offer. Nowhere can you find up to150 of Boston's finest businesses under one roof. Be sure to work the room and meet as many business professionals as possible. Bring back what you learn and share it with all of your visitors and guests. The GBCA is also very proud that we are able to extend this amazing invitation to all concierges; guest services representatives and visitors service personnel in our city. Please have all of your co-workers RSVP so we may have an accurate count for our exhibitors.


A great big thank you to our friends at the Union Oyster House for hosting our March all member meeting. Owner Joe Milano gave an arousing speech and shared the incredible history of an amazing Boston Landmark. Patricia Burke Function & Dining Room Manager was absolutely wonderful to work with, Patricia made sure the evening was a complete success. Read more about this incredible event from Secretary Bonnie's minutes in this newsletter. Also please share your words of appreciation by reaching out to Patricia by e-mailing her at


Thank you to all of our members who have donated to the Les Clefs d'Or Tiger Raffle taking place in July. Our Boston businesses have always been so generous. Please keep those donations coming, an updated list can be found in this newsletter.


There are so many fun exciting activities, events and meetings planned for you in 2015. It was so great to see all of our members at The Greatest Bar reception on Friday, March 27th.


It was also a pleasure to see our concierge members at Brooklyn Boarders on Tuesday, March 31, 2015. We rock climbed and all concierges who attended received an invitation to return and try your skills at a later date. A BIG thank you to Michael Southwhick and the folks at Lifestyles Transportation for providing limousine transportation service so our concierges could attend.


Be sure to read more in our newsletter to learn about more events planned just for you. Until then I look forward to seeing all of our members at the GBCA Trade Show on Wednesday, April 15, 2015


With Pride in Service;

Betty Salemme





2015 GBCA Hospitality Trade Show

Space is limited!  Reserve your table now!
Showcase your business at the BIGGEST hospitality event of the year!
Date: Wednesday, April 15, 2015
Time: 5:30pm-8:30pm
Where: Black Falcon Cruise Terminal
Watch below and see why reserving a table is a must!
2014 GBCA Hospitality Trade Show
2014 GBCA Hospitality Trade Show
Hospitality Trade Show
Hospitality Trade Show



Click on link below for important information regarding our code of conduct. 


GBCA Code of Conduct



Click on link below for our March 2015 All-Members Meeting at the Union Oyster House

March Meeting Minutes by Bonnie



Click on the link below for a full list of wonderful events coming up this year at the Boston Children's Museum


Boston Children's Museum Happenings 2015



About our schedule for this season;


Martha's Vineyard begins April 1st on a limited schedule. We will operate on Wednesdays, Saturdays and Sundays in April.


Our daily schedule for Martha's Vineyard will begin May 1st and runs through October 30th. The only days we will not operate are July 4th and August 16th (Falmouth Road Race).

 We are looking forward to our second season of Newport and have included a second mansion admission (The Elms) in our trip at no additional cost.

 Newport now includes 2 mansions and a 1 hour narrated tour.


Newport will run on Wednesdays and Fridays beginning May 1st and running through October 30th.

 We are presently running an early booking special of 15% off any trip booked before March 21st.  (Use coupon code Early15)

 It certainly is not too early to book now for any date. There are some days that we are already close to filling our first bus including April 1st.

 Even though Newport does not officially start until May, we certainly are available for groups in April. A group would need to consist of  7 or more.

 If you have any questions, please give me a call.


Stephen M. Belcastro

New England Trips Inc.




As of April 1, 2015, some of the ticket prices for the Aquarium will be increasing. Rate increases will effect ONLY Adult, Senior and College tickets for the Aquarium only, or for Aquarium/Imax Combo (college is only available at the Aquarium ticket booth).

So, as of April 1, 2015 prices will change to:

 ADULT AQ:  26.95


 SENIOR AQ:  24.95


 (again, IMAX ONLY ticket prices will not be effected)


 I wanted to give you this information so that you are prepared to give your adult and senior guests the correct pricing information in the event that you will be purchasing tickets for them using your concierge account.

 Please let me know if you have any questions. As always, thank you for your support!



  Della Grallert



Les Clefs d'Or

Tiger Raffle

  Les Clefs d'Or, USA is the only professional hotel concierge association in the nation that is recognized all over the world. On July 17, 2015 Boston's Les Clefs d'Or members will be representing our city in New Orleans. The Les Clefs d'Or congress will welcome approximately 600 concierge and 50 dignitaries from the hospitality industries including South America, Canada and around the world.


 This five day congress is made up of educational symposiums, business meeting, guest speakers, networking and a receptive sales and marketing forum. The cost of hosting this event can be substantial. One way we offset the cost is by holding an event called the Tiger Raffle. In the past years, local associations have been key sponsors in the success of this raffle. Les Clefs d'Or members work with their perspective city of hospitality professional to put together package consisting of hotel accommodation, dinner reservations, theater tickets, transportation and more. Please help our members by making a donation to the "Boston Package". All donations will be listed in the Les Clefs d'Or program as well as being announced during the raffle segment at the congress gala.


 Because Boston is a major destination city, with so much to see and do, I know together we can create several fabulous packages. If you have any questions, please contact me at 617-385-4510. All donations may be sent to Betty Salemme "Boston Package" Seaport Hotel 1 Seaport Lane Boston, Mass. 02210. Or contact me at your earliest convenience and I will make arrangements to pick up your donation. Please send in your donation soon and your contribution will be added to the Les Clefs d'Or email list going out to all members. So don't miss out on this exciting opportunity to showcase your business to members of this elite group.


 Also, a limited amount of raffle tickets will be on sale. Tickets are $25 each and may be purchase with cash or check.


Click here to view the amazing raffle donation list!




The Hahvahd Tour is back for it's 10th season!


About the Hahvahd Tour:  This popular student-led tour of Harvard is scripted to be funny and entertaining as well as educational.  The NY Times calls the tour "a 70-minute crash course in Harvard History" and AAA notes that the tour is "especially great for families".

Tour Schedule:  Tours run 7 days a week from March 1 - Dec 1.  The first tour every day is at 10:30 and a full calendar of tours is easy to find online at
Starting Location:  The tour is super-easy to find - it starts right outside the Harvard Subway Station in Harvard Square.  Just look for our signs and straw hats
Buying tickets:  You can buy tickets online at starting at $9.95 for adults.  You'll find special pricing for students, seniors and children as well as combo tickets for lunch and/or the Harvard Museum of Natural History!  Walk-ups are welcome - tickets on site cost just $10.
Free Harvard Maps:  Everyone who takes our tour receives a free Harvard Map.  If you would like to receive Harvard Maps for your guests we will hand-deliver you a box to your desk!  Just email us: to request your Harvard Maps!











Ford Hall Forum - SPRING 2015 PROGRAMS


 Click here full a full list of events






 We are excited to announce that we will be hosting our first Indulge event here, Saturday, May 9th from 11 am - 3 pm! At this event, we will be celebrating Mom's & women of all ages with a day full of shopping & splurges during this event!

Not only is this a great event to attend, it is also a great opportunity for people to showcase their businesses at! I've attached additional information and it would be wonderful if you could pass along to any interested parties!

Please let me know of any questions - thanks! 


Candice Beaulieu
Director of Marketing & Business Development




In the Mood
May 12-24, 2015
Citi Emerson Colonial Theatre
YOUR Prices $20.75 - $72.00
Regular Prices $25.00 - $89.00
To Order tickets with your savings code: 
Hop aboard the "Chattanooga Choo Choo" to "Tuxedo Junction" and get "In the Mood" to hear a "Moonlight Serenade" performed by a 13-piece Big Band and a half dozen singer-dancers with some hot boogie woogie with In The Mood!
In The Mood is a fully staged tribute to Glenn Miller, Tommy Dorsey, The Andrews Sisters and big band greats of the '40s. Complete with period costumes and choreography, In The Mood celebrates America's greatest generation that listened and boogied to up-tempo big band rhythms and danced to intimate ballads. Experience the jazzy, brassy, sentimental and patriotic music of the World War II era.


Cedar Lake Contemporary Ballet
May 15 - 17, 2015
Citi Shubert Theatre
YOUR Price $54.00 and $67.50
Regular Price $60.00 and $75.00
To Order tickets with your savings code: 
Founded in 2003, Cedar Lake Contemporary Ballet has distinguished itself through its exceptionally talented corps of sixteen dancers, its constant quest for new forms and an extraordinary repertory of work by some of the world's most forward-thinking choreographers.
"The 16-member Cedar Lake...has become a New York success story, possibly the country's most innovative contemporary ballet troupe with an A-list repertoire, and an accent on creation that few companies worldwide can match." -New York Times
The Dance Series is sponsored by The Little Family Foundation and the John S. and Cynthia Reed Foundation.


Mozart's Don Giovanni

May 1 - 10, 2015
Citi Shubert Theatre
YOUR Price $26.00 - $190.00
Regular Price $30.00 - $223.00
To Order tickets with your savings code: 
Music by Wolfgang Amadeus Mozart | Libretto by Lorenzo Da Ponte
Sung in Italian with projected English translation

Don Giovanni is a man obsessed. Women rule his life; he desires them, he seduces them, he runs from them. In Mozart's most celebrated drama, women lead Giovanni from the bedroom to the gates of hell. In this new BLO production, Jennifer Johnson Cano sings the role of Donna Elvira, the woman scorned who pursues Giovanni to the ends of the earth, with new sensation Duncan Rock in the title role. Vivid and transfixing, Mozart's work is filled with exquisite music, intense drama, and comedic insights.