Greater Boston Concierge Association


April 2014



Enjoy this video feature from last weeks amazing

GBCA Hospitality Trade Show!

2014 GBCA Hospitality Trade Show
2014 GBCA Hospitality Trade Show

Turn the volume up and change the view setting to HD.

Produced by Evan Martin 


Important Links

GBCA web site 


Les Clefs D'or 


Convention & Visitors Bureau 



 June 24, July 22, Aug 26

 Bay State Cruise Company invites you and a guest to Spend the day on Cape Cod, Provincetown! 

Invite to follow...
Julie Doherty Pagano
Bay State Cruise Company
 200 Seaport Blvd Suite 50
 Boston, MA 02210



May 27 2014

 GBCA Meeting


 Details to follow...



2014 GBCA Trade Show


Special Thanks to Go Boston Shuttle and Super Tours for getting our guest to and from the Trade Show Safely! 



We are the Plymouth Bay Winery and we help wine and food lovers "Experience Delicious"! We create products and generate ideas to bring out the "Chef"in you! Located in America's Hometown, Plymouth, MA, we craft wines (and wine related products) from fruits indigenous to the Northeast USA. Take a pilgrimage with us to a New World of flavor!We are located a Stone's throw away from Plymouth Rock at 114 Water Street (Rear Building) in Plymouth, MA 02360. Stop by and join us for a Wine AND Wine Jelly tasting overlooking Plymouth Bay.  Be sure to mention you are a GBCA member (along with your business card) and your tasting will be complimentary!





Dear Concierge Association:

I hope you have all had the chance to see Attract China's new printed Mandarin Chinese map of Boston - we are thrilled with the responses we've gotten from both hotels and their Chinese guests. We wanted to let you all know that if you ever need additional maps, please do not hesitate to contact us - we would be happy to deliver them, free of charge. Just email us at and we will ensure you are put on our distribution list. 


Best regards,
Evan Saunders, CEO, Attract China

US 617-383-7888


The Leading Gateway to the Chinese Traveler
Beijing - Boston - San Francisco - Los Angeles - New York - Dallas - Miami- Las Vegas - Atlantic City - Honolulu 




"e" inc. presents the 6th Boston Environmental Film Festival (BEFF) on Sunday, May 18, 2014 from 11:00 AM - 5:00 PM. Featuring 8 exceptional documentary films by Independent Filmmakers including the multi-award winning work Trashed starring Jeremy Irons, or the up to the minute film from Africa White Gold narrated by Hillary Clinton, BEFF combines artful filmmaking, beautiful cinematography, and gripping storytelling to inform, inspire, and ignite solutions. Held at 4 venues: Atlantic Wharf, Charlestown Navy Yard Building 114, Castle Square and The Goethe Institut, the festival will screen a diverse slate of features and shorts showcasing water, energy, wildlife preservation, climate change, and more. Admission is $10.00 per person/film including a documentary plus short films and either a panel or special speaker for Q and A after the film.


For the complete list of movies and venues and to purchase tickets, please visit







OPENS MAY 3, 2014


$29.00 each available


CALL BETTY AT: 617-385-4510,







GBCA 2014 Board

President: Betty Salemme

Vice President of Operations: Daymeyn Gantt 

Vice President of Public Relations: Evan Martin
 Vice President of Membership: Ellen Coppinger

Chief Financial Officer: Gina Guange

Recording Secretary: Bonnie O'Hare

Affiliate Representative: Meg Worth

Advisor: Elizabeth Carey




GBCA Lapel Pins

Show your GBCA pride at your hotel with an official GBCA lapel pin!

Available at our next meeting for only $10!



President's Letter 




Dear Members and Friends:


After a brutal winter, I think we can finally say Welcome to Spring Time!!!


April turned out to be a very busy month for our GBCA members. There were discounted theater opportunities, Big Apple Circus discounted tickets and many receptions and events.


The month ended with the most impressive GBCA Hospitality Trade Show ever! The exciting event, spearheaded by our own dedicated Affiliate Representative Meg Worth of the Citi Performance Center, proved to be the "happening" of the year (and it's only April!) -- with over 175 businesses showcasing their goods and services to more than 300 guest services personal coming from as far away as Newport, RI to learn what Boston has to offer its visitors and guests.

Meg Worth and her team of hard-working volunteers outdid themselves this year! Joe Donlavey, Bob Schwartz and Julie Doherty Pagano, all past Affiliate Representatives and former GBCA Hospitality Trade Show hosts, were on hand to share their expertise in making the event a huge achievement.


Joe Donlavey along with Julie Doherty Pagano, Martha Davis, Kristin Beal, Shion Hara, Erica Norville, Dan Fowkes, Gina Guange and Elise Libeskind worked meticulously to see that the business check-ins ran smoothly and that everyone was welcomed with an enthusiastic greeting and great appreciation for their support.


Special Thank You goes to Wrentham Village Premium Outlets and Arts Boston for supplying the abundant gift bags for our members to collect literature and gifts from participating trade show businesses.


Thanks to Joe Fallon and the folks at Urban Adventours for giving their time to assist with company move-in on the dock...again the process of move in-move out was flawless.


The lovely ladies at check-in including Midge Bertrand, Grace Giuditta, Carol Coppelo and Muriel Gardner all did an amazing job making sure everyone felt welcomed.


The flow of the room was spectacular, everyone involved, had nothing but positive remarks for the arrangement of the room. Thank you to all the volunteers who came early to set-up and all of those who were there until the end, braking down from what was the event of the year; Ann Heimlicher, Marc Kadis, Danny Fowkes, Ellen Coppinger, Debra Hegger, Charles Currier, all the incredibly hard working volunteers.


Thank you again to Julie Messer and Ashley Gonyow for assisting with the concierge raffles, so many concierges went home with exquisite gifts, tickets and pleasurable opportunities to enjoy Boston to its fullest.


Balloon City and Peterson Party Rentals ensured a great arrangement with fabulous decorations, transforming the room into the spectacular setting that you all saw when you arrived.


Also thank you for another fantastic job of photographing this astounding event by our good friend and colleague David Fox of David Fox Photography. Thank you David for volunteering your time and resources to make our occasion a success. Again David's photographs make everyone and everything look special and keep the memories alive for a lifetime!


Also a big thank you to all of our friends at Massport, Pam Conovale, Susan Butler and Chris Zuffante and all of their workforce for making the event run so smoothly-- you folks are so delightful to work with! The Black Falcon Cruise Terminal is an awesome location to hold any affair large or small.


Thank you to our friends at Go Boston Shuttle and Super Tours for providing transportation to the GBCA annual tradeshow.


No occasion could be complete without the musical talents of our own Master of Ceremonies; the multi-talented Evan Martin; GBCA Vice President of Public Relations.   As always, Evan kept all our members and guests entertained as they strolled the aisles meeting and greeting all of our many hospitality partners. There was even an impromptu dance session going on right in front of the table, as Evan spun his fun with great tunes. Be sure to look at his amazing video of the exciting event including interviews with Meg and me sharing our gratitude to all those folks who truly made this year's GBCA Hospitality Trade Show a huge victory!!


Again, thank you to Meg Worth and all the volunteers for a fabulous GBCA Hospitality Trade Show.


I look forward to seeing you all at the next GBCA Meeting at the Palm Restaurant on May 27, 2014.


With Pride in Service;

Betty Salemme

GBCA President


Dear Valued Concierge:

2014 is an exciting year for us at Joymark Inc., the parent company which owns and operates both Emerge Spa & Salon located at 275 Newbury Street and G2O Spa & Salon located at 278 Newbury Street.

As of June 1st, 2014 we will be consolidating all of our operations to our G2O location at 278 Newbury Street, Boston, MA and celebrating with an expansion and grand re-opening!

The last day of services at Emerge Spa & Salon will be May 31st, 2014 and though our space is moving, G2O is run by the same highly trained and qualified management and ownership team that have overseen Emerge Spa & Salon.

Current staff schedules will be maintained through May 31st, 2013 at Emerge Spa & Salon, so if your client's appointment falls on, or before this date, their appointment will not be affected.

Our team will be working diligently to accommodate all staff from Emerge. All staff schedules will be finalized by April 15th, 2014 at which time our guest relations staff will start calling all clients with appointments scheduled for May 31st, 2014 to service their needs at G2O.

We will continue to offer our Concierge Program. As a concierge, enjoy 20% off of all retail and services each visit. As well as with every ten clients referred by you, we will in turn send you a $100.00 gift certificate. Please feel free to check in with me regarding your referrals and to make sure you receive credit for referred clients who book their own appointments.


We appreciate your continued patronage and we look forward to providing your clients with the same quality of salon and spa services directly across the street at the G2O Spa & Salon.


Please email me at with your address, phone number, and email address, to ensure that you receive an invitation to our grand re-opening and 20th anniversary celebration on June 1st, as well as our brand new service menu! If you have any questions, please feel free to contact me at 617.262.2220 x202.



 Krystal Goden 


April 7, 1984, a day that will go down in Boston touring history. That was the day that Old Town Trolley Tours sold its very first ticket in Boston for $12.00, right across the street from our stop #1, the Marriott Long Wharf, in a park that no longer exists. What started out as a tour company with 3 trolleys has now become the largest touring company in the city with a fleet of 44 vehicles. We certainly have come a long way since then. On April 7, 2014 we celebrated our 30th Anniversary at our stop #1. A trolley was driven onto the sidewalk and decorated with many, many, many balloons. We had music from 1984 playing on the boombox, dancing on the sidewalk and cupcakes for everyone. Mayor Marty Walsh even proclaimed it Old Town Trolley Day in Boston. It was a fun and festive day for our cast members and guests. All of us at Old Town Trolley Tours look forward to serving the tourists in Boston for at least another 30 years.




Discounted Tickets are now available for purchase

Single Day Pass: $36.00


Food Coupons: $12.00

While they last

adult tickets at the park are $59.99 each, children under 54 inches pay $49.99 at the park and children 2 and under are free.

call Betty at 617-385-4510 or email


Tickets may be purchased with cash only!



GBCA Member News
We love hearing from our members! If you have any special events, awards, recognitions please let us know. We would love to share your info with fellow GBCA members in any of our newsletters. Please send any info you like to
so we can get it into our next newsletter. 
Help Wanted....






The links above will direct you in your search for concierge positions and other industry related careers.


if you have a position at your hotel or condominium and business concierge desks, please let us know.


Please send details to us so we can announce them here.


Thank you and Good Luck!

GBCA Information

The Greater Boston Concierge Association
304 Newbury St.
Box # 526
Boston, Massachusetts 02115