Communicating Expectations
The boss gives directions for a project. The staff fails to meet expectations. Whose fault is it?
Bosses are often afraid it's them. "I didn't explain well enough." "I wasn't clear." "I didn't give them a deadline."
How do you make sure you are clear, whether in a casual conversation or a meeting?
Think of these four questions:
What?
Why?
How?
By when?
People need to understand what it is they are being asked to do, and they need to have some sense of why it matters. Context helps people engage. If the process is important to the outcome, they need to understand how to accomplish the objective. And they need to know by when (specifically, as in Monday, not just soon.)
Compare these two simple requests and decide which would get you what you needed.
"Margie, put something together on the new division sales expectations for me. No rush."
"Margie, I need to have you complete the sales projections for the new division. I will be including your figures in the presentation I make to the board on Friday. I'll need them in a Powerpoint slide presentation - just a few slides would do. I'd like time to review your data and slides in advance so I'll need them by the end of the day on Wednesday."
Even if you don't care when you want something done, establish a deliverable time frame between you, so you are aligning expectations.
When the requests or expectations become more complex, it's best to ask the listener to summarize their understanding so you can clarify any nuanced differences.
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