This interactive webinar will encourage you to explore the way your cultural "goggles" enhances or inhibits your ability to develop cross cultural relationships in service delivery. We will define key definitions, look at current Virginia demographics and make predictions about populations you may begin to work with. We will use a three prong model to discuss strategies for effective communication and suggest ways to apply this new knowledge to your work in cross cultural service delivery.


Cecily Rodriguez has worked with limited English proficient (LEP) immigrants and refugees for more than twenty years in Latin America, the Southwest US, and Virginia. In her role as the Director of the Office of Cultural and Linguistic Competence at the Virginia Department of Behavioral Health and Developmental Services, she directs policy development and system training on cultural competence, health equity, and language access services. This work includes organizational development, strategic planning, and diversity and inclusion programming.   She is a Certified Workforce Development Professional with an endorsement in Management Services, a trainer for the National Diversity Kaiser Permanente Qualified Bilingual Interpreter Staff Training Program and the National Hispanic/Latino ATTC, and has a 40 hour certificate in the Bridging the Gap - Health and Community Interpreter Training Program. She has been included in the U.S. Department of Labor's Limited English Proficient Peer Expert Directory. Rodriguez has a degree in political science with a minor in international relations from VCU.  In May, she will graduate from Virginia Tech with a Master's in Public Administration.


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