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A Newsletter Committed to Independent Insurance Agents Success & Engagement 

April 5, 2016
Upcoming Classes
CICMay 18-20, 2016Life & Health
Apr 12, 2016Personal Auto
May 12, 2016Commercial Property
May 17, 2016Life & Health Essentials
Nov 29-Dec 2, 2016CRM Financing of Risk
Apr 7, 2016E&O Seminar
Apr 8, 2016Construction Defects: Property Damage & the ISO CGL-Tearing Down the Mysteries
Apr 13, 2016Getting Wise on Health and Wealth: Group Insurance and Savings Plans
Apr 14, 2016ALERT: Agency Legal and Ethical Responsibilities Training
Apr 19, 2016Leases and Contracts Versus the Insurance Policy
Apr 19, 2016Top Twelve Coverage Countdown: Answers, Evaluations and Revelations
Apr 20, 2016Commercial Liability Endorsements to Watch Out For
Apr 21, 2016Managing E&O in a 27/7 World
Apr 25, 2016Executive and Management Liability
Apr 26, 2016Commercial Property Claims that Cause Problems
Apr 27, 2016Lawn Care to Lipstick: Coverage Concerns for the Self-Employed
Apr 28, 2016How to Be the Agent Advocate at Claim Time

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North Dakota Supreme Court Issues Important Decision Clarifying Standard of Care of Insurance Agents

By Kristi K. Brownson and Aaron M. Simon

For the first time in over 25 years, the North Dakota Supreme Court has addressed the important issue of an insurance agent's duty to its customers when obtaining insurance coverage for them. In APM, LLLP v. TCI Insurance Agency, Inc., 2016 ND 66, -- N.W.--, the North Dakota Supreme Court affirmed a summary judgment ruling in favor of TCI Insurance Agency, dismissing the negligence claims of a customer. 

Good Leaders Ask Dumb Questions 
6 Leadership Traits in Defense of Asking the Obvious

By Walt Grassl

Paul and Trudy work in a medium size company. Trudy was having lunch with Paul after a particularly grueling meeting.

"Paul, I can't believe what just happened in the budget meeting. None of the supervisors had the guts to point out an error the manager kept repeating. Everyone looked at each other, but no one spoke up. I wanted to say something but I was afraid if I was wrong, I would look stupid. As we were leaving, I asked Jim (her supervisor) privately if I was wrong and he said no, the manager was."


Virtual Reality and Subliminal Marketing 

2016 is set to be the year that VR becomes a reality as a wealth of headsets begin to bombard consumers and is seen by many as a watershed moment that this technology becomes mainstream. 

Facebook-owned Oculus Rift, PlayStation VR, and the HTC Vive are just a few examples of household names launching VR headsets in the next few months after investing very heavily to make this the year of the immersive experience


Do You Want to Make More Sales? 
5 Ways to Help

By Patricia Fripp, CSP, CPAE

In your business, how long does it take for you to go from an inquiry to a serious sales presentation with the buyer or executive team? Weeks? Months? When the time comes, are you prepared? Do you know exactly what to say in order to customize your presentation to meet your client's interests? Or is your presentation the same no matter who the client is?