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A Newsletter Committed to Independent Insurance Agents Success & Engagement 

March 4, 2015
Quote of the Day
"All you need is love. But a little chocolate now and then doesn't hurt."
-  Charles M. Schulz 
Upcoming Classes
Apr 8-10, 2015
Commercial Property
Mar 10, 2015Elements of Risk Mgmt
Mar 18, 2015Agency Operations
Apr 2, 2015Commercial Casualty I
Apr 7, 2015Elements of Risk Mgmt
Jun 23-26, 2015
Practice of Risk Management
Dec 8-11, 2015
Principles of Risk Management
Mar 12, 2015
E&O Seminar
Apr 30, 2015
E&O Seminar
Mar 9, 2015Life Insurance Concepts for P/C Agent
Mar 12, 2015Social Networking: OMG or E&O
Mar 17, 2015Lawncare to Lipstick: Coverage Concerns for the Self-Employed
Mar 18, 2015The Human Asset Puzzle: Risk Managing Life, Health & Disability Insurance
Mar 23, 2015Words Mean Things & Insurance is a Foreign Language
Mar 25, 2015Get in the Ring: Property Claims, Fights & Decisions
Mar 30, 2015Contractors: Insuring the Property Exposures

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Last Poll Results


What is your favorite Looney Tunes character?


38%  Bugs Bunny

24%  Daffy Duck

24%  Tweety Bird

7%  Marvin the Martian

7%  Porky Pig


How to Train Cats and Salespeople

Which do you think would be harder to train, a cat or a salesperson? Seriously, which one would you pick? While it's true that cats have a well-deserved reputation for being independent, demanding and virtually impossible to train, the same can be said for many salespeople. Surprisingly, the same training and reward techniques required to get Fluffy to jump through a hoop can also be utilized to motivate your sales team to achieve peak performance! 


Please and Thank You

Do you remember your first marketing lesson? I certainly do. It happened to all of us at about the same age, the same place and with the same


Insurance Research Council Report Documents Substantial Growth in Homeowners Insurance Claim Costs

The cost of homeowners insurance claims has been increasing at twice the rate of inflation despite significant declines in recent years, according to a new report from the Insurance Research Council (IRC). The average claim payment per insured home* countrywide rose from $229 in 1997 to $625 in 2011, before falling to $442 in 2013. Even with the recent decline, average claim payments per insured home have increased at an average annualized rate of 5.0 percent since 1997. During the same period, inflation average approximately 2.4 percent.


We have read your columns before about the importance of documentation. We think you know how busy we are, and that sometimes there just isn't time to go into great detail. Most of us in the agency do a good job, but we are concerned about a couple of the CSRs (mostly one) who go overboard with abbreviations. We all use abbreviations in our documentation, but sometimes we can't understand what others have written. How do you know when abbreviations are OK to use, and when it can be too much?
We all want to condense what we write and not have to "write a book" each time we document. What are your thoughts in this area?
Carla & Jen, Minnesota


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