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A Newsletter Committed to Independent Insurance Agents Success & Engagement 

September 2, 2014
Quote of the Day
"Always forgive your enemies, nothing annoys them quite so much."
- Oscar Wilde 
Upcoming Classes
CICOct 8-10, 2014Agency Management
CISRSept 9, 2014Commercial Casualty II
CISRSept 16, 2014Elements of Risk Mgmt
CISRSept 23, 2014Personal Residential
CRMDecember 2-5, 2014CRM Analysis of Risk
E&OSept 17, 2014E&O Seminar
WebSept 4, 2014Nat'l Health Care
WebSept 24, 2014Ethics  (FREE for MIIAB Members)
WebSept 25, 2014Social Networking

Thank You to Our Diamond Partners
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Quick Links
Hennepen Technical College Career Fair 
Hennepin Technical College would like to invite you to participate in their Fall Career Fair. This is offered this as a FREE resource to you, your opportunity to connect with job seekers. 

Thursday, October 9, 2014 
10 a.m. to 1:30 p.m.
Eden Prairie Campus

Tuesday, October 14, 2014
10 a.m. to 1:30 p.m.
Brooklyn Park Campus

Register Here
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Be Remarkable
Frank Whitcomb

Contact - Contact - Contact - Client

contact (k�n'takt' for v., occas. k'n takt')

noun - The definition of contact is the act or state of touching or being in touch.

verb - Contact is defined as to touch or to get in touch with someone.  

Client Relationship Rx:  Seven Tough Clients and How to Win Them Over
Andrew Sobel & Jerold Panas

You're a master at the work you do. Unfortunately, you've got one client (or maybe more than one) who's so hard to deal with you can't get to a place where you can prove your value. Sound familiar? It should. From time to time, we've all struggled with a client who seems indifferent, constantly questions our judgment, or calls our cell phone demanding attention on a Saturday night.


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Maple GroveMinnesota 55369
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