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Communication Matters

November 2013    Issue 65    


Engagement vs. Observation:
What's Your Strategy?  
In This Issue
After initial instruction, we learn to swim by swimming!'
Can you tolerate the discomfort of learning?
TELL US YOUR STORYFeatured Article
Business  Woman Lecturing

If you are a foreign born professional, we would like to hear from you. We are very interested in the story of how you are overcoming self-doubt and learning new skills.

We would be happy to feature your story in a future issue.
trOur Mission is to help our clients transform their accents from a communication barrier to a charming cultural flavor using "listener friendly" speech. 
 

  

Order Mastering Meaning from Lulu.com today online.   For an autographed copy contact Judith Bergman through our web site. (Pay for autographed copies with check by mail or credit card phone order only). $19.99 + S & H and applicable sales taxes.   

  

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We encourage our clients to "make mistakes with confidence" and recognize their many talents.
Go to our Archive Home Page to read more fascinating newsletters.



  Triangle Speech Services is the private, professional practice of Judith L. Bergman, a licensed speech-language pathologist (SLP) who specializes in foreign accent and regional dialect modification and related communication skills. I offer customized, individual tutorials to corporate-sponsored and self-enrolled individuals who speak English fluently but with moderate to severe accents that create challenges and frustrations in the workplace.

  If your manager is a good listener, you are very fortunate. Good listeners create authentic connections with others who feel heard and appreciated.  ESL specialists inform their colleagues in elementary schools that a new student who speaks little English when entering kindergarten or the early primary grades may speak very little in his or her first year and should not be given a lower grade for not participating in discussions. However, this same young child is carefully listening and observing, actively learning and absorbing the sounds and meanings of English. Everyone may be  quite surprised, when, in the second year of school, this child begins to speak English quite well and quite clearly for his or her age.  

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 After initial instruction, we learn to swim by swimming! 

  business-meeting-convo.jpg

   This  headline seems ridiculously self-evident so why wouldn't the same rule apply to pronouncing a foreign language? Our clients have already learned English; they have been reading and writing English at least since middle school and many have earned advanced degrees at American universities.

   Most have also experienced the shock and frustration of not being understood when they speak English--either some of the time or most of the time AND they never know when this will happen.

    I had one client, a software tester, who had a severe accent and who always ate lunch alone, never socialized and communicated with her colleagues and manager by email whenever possible. She was a charming lady, married to an American, and yet she had been socially isolating herself at work for TEN years until she began her training with Triangle Speech Services.

   Others often tell me that they hold back at meetings, not sharing their ideas and really dread having to contact someone by phone for the first time. 

 
Can you tolerate the discomfort of learning? Asian Business Man in Conversation

Daring Greatly: How the Courage to Be Vulnerable Transforms the Way We Live, Love, Parent and Lead by Brené Brown  offers a well researched argument for allowing oneself to be vulnerable and to learn from one's mistakes.   
  She also asks the reader to look at the "collective tolerance for discomfort" in your workplace.  "Is the discomfort of learning,trying new things, and giving and receiving feedback normalized or is there a high premium put on comfort (and how does that look?" [From my Kindle Edition which doesn't have page numbers.]
  Many of my clients bring from their home cultures a need to strive for perfection and conceal what they feel is a weakness or fault.  And all of us need to feel worthy of respect and proud of our skills.  Yet, it is clear to me that the people in the room who are fluent in two or more languages and have an enviable work ethic have absolutely NOTHING to be ashamed of.

   So if you are reading this and know that you could be more engaged in conversations with American friends and colleagues and could participate more in meetings, then we urge you to begin by taking "small steps."  

  • The higher your position, the more important it will be for you to give your listeners permission to tell you when they don't understand you.  
  • Also, find a native speaker of English at work (an assistant, a secretary etc.) and ask this person to take you aside and correct any glaring pronunciation errors. Don't be like my client who was a global manager but whose voice mail message for three years included this phrase, "I'm out of the office" pronounced "aw-fih-see," because no one dared to point out his mistake!
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   We invite you to click on Triangle Speech Services  to visit our informative website. Our goal is always to provide information, inspiration and encouragement since these are essential components of any successful learning experience.
  Spoken language weaves the web connecting us all. We know our clients will always feel the most comfortable speaking their native language. However, we encourage them to participate in conversations in English, to speak up at meetings and to develop "repair strategies" that can become learning experiences.
  If you are seriously considering enrolling yourself or an employee in an individual tutorial with us or simply want to talk to us about our programs, please contact us through the contact page of our web site
  
Sincerely,

 

Judith L. Bergman M.A. CCC-SLP
Speech-Language Pathologist and Corporate Speech Trainer
Founder & Director of Triangle Speech Services