Our  Toolkit - Enhancing Performance
The need to enhance your performance is a never ending requirement. because the environments and market places in which you operate (and hence the expectations of your customers and clients) are constantly changing. Those organisations who continue to perform at optimum levels do so because they are one step ahead of the game.
There are various ways of ensuring you are that one step ahead. Many organisations have adopted and reaped the benefits of a culture of continuous improvement. This is a culture, led from the top by the most senior management level, in which all employees are empowered to identify and implement ways of improving their outputs.
Others continually monitor performance through a balanced scorecard. The term balanced scorecard comes from the fact that successful organisations require a planning and performance system that provides a balanced perspective i.e. one that considers its mission, vision and goals from a number of angles or perspectives which are designed to represent the external and internal pressures the organisation faces.
These approaches are not mutually exclusive and can be used in tandem with each other and with other methods of identifying improvement opportunities, such as self-assessment against a recognised framework of excellence (see our article from last month's newsletter about excellence and assessment frameworks).
Always key to enhancing performance is a thorough understanding of the issues - current and future - important to your clients or customers and also to your employees. Sound methodologies need to be in place in order to gain this understanding. You need to be absolutely sure you are asking the right questions and getting honest answers.
However, enhancing performance is a lot easier said than done and requires a degree of focus that can be difficult to achieve within the day to day demands of running an oganisation. At ley hill solutions we are very experienced at helping people identify and focus on the key things that will make the most impact and reap the most benefit. Do contact us if you'd like to know any more.
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