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In This Issue
Did you know? Some facts about London Underground
Vote for the winner of the EFQM Good Practice 2013 competition
Our Toolkit - Excellence and Assessment Frameworks
Join Our Mailing List
ley hill solutions improves the way your organisation performs by developing solutions that are right for you.

We use internationally recognised standards and frameworks, such as 
ISO9001 and the EFQM Excellence Model
 
Please contact us if we can be of any help.

Did you know?

Some things you might not know about the London Underground - 

 

1. There is a "ghost" station between Holborn and Tottenham Court Road called British Museum, unused since 1932

 

2. The Central Line housed an aircraft factory during World War II

 

3. The carriages originally had no windows, but passengers complained about this even though the initial lines were entirely underground

 
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Newsletter - June 2013   
_________________________________    
Greetings!      
 
The end of June is the deadline for public voting in the EFQM Good Practice competition, so now is the time to have your say as to who wins. Have a look at our article below and use the links to see who the finalists are and cast your vote.   
Vote for the winner of the EFQM Good Practice 2013 competition
 

The EFQM have announced the finalists in their Good Practice 2013 competition, which focuses on best practice in developing New Ways of Working.  The winner will be decided by a jury who will take into account a public vote. The public voting finishes at the end of June, so you still have plenty of time to cast a vote yourself.

 

Launching the competition earlier in the year, Mr. Marc Amblard, EFQM's CEO, commented "Organisations must adapt to both generational and technological evolutions. These result in opportunities and risks. What are your new ways of working to maximise your people's engagement and your organisation's performance? This competition is a great way for you to value your experience and learn from others in the EFQM community."

 

Have a look at what practices the four finalists are being recognised for and cast your vote to help decide who should be the winner.

 

The four finalists are -

  • Bursagaz, a natural gas distribution company located in Bursa, Turkey
  • Glasgow Housing Association, a registered charity
  • Mutualia, an organisation collaborating with the Spanish social security system in the management of work-related accidents and illness
  • German based Robert Bosch GmbH, a leading global technology and services company
Our Toolkit - Excellence and Assessment Frameworks
 
 

Since the early 1960's organisations have been searching for common frameworks that define quality or excellence. In particular, they see the most successful organisations and want to know the secrets of their success. Over the years various groups have tried to distil these elements of success into models or frameworks that can be used and adapted for a wide range of businesses and other organisations. Each model or framework represents an ideal of excellence against which an organisation can assess itself and identify improvement opportunities, the implementation of which will drive enhanced performance.

 

Models can also be used as a common framework against which to independently assess the excellence of an organisation in association with recognition and award schemes such as

 

The Deming Prize, which originated in Japan

The Baldridge Award, which originated in the USA

The EFQM Excellence Award, which originated in Europe

The UK Excellence Award

 

The EFQM Excellence Model, first created in the 1980's and since continually reviewed and changed to ensure it maintains its relevance in the ever changing global marketplace, is used for both The EFQM Excellence Award and The UK Excellence Award and also for many other awards, not only in Europe.  

 

Originally these models, frameworks and awards were developed with commercial organisations in mind, to help them improve their business success. However, as they have developed, the need has been recognised for similar frameworks in non-commercial organisations and many now have specially tailored sections or award categories for different sectors e.g. service industry, public service, charity, education, health, not-for-profit, small businesses. The Deming Prize even has a category for Individuals.

Contact us if you would like to know more about how using such a framework could help improve your organisation's performance.
 

Sincerely,
 
Graham Hull
ley hill solutions limited
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