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Congratulations from
ley hill solutions
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Our warmest congratulations to the following award winners with whom we have had special contact, or acted as assessors for this year.
First Transpennine Express
Interserve Construction Ltd
Merseyside Probation Trust
Northern Rail
Wherry Housing Association
Like them, we wholeheartedly believe that the power of assessments based on the EFQM Excellence Model can make a very valuable contribution to an organisation's success.
We hope many others will take up the opportunity to make similar significant improvements and receive recognition for their achievements.
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Did you know?
About The BQF
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The British Quality Foundation (BQF), whose Patron is HRH The Princess Royal, is an independent not-for-profit organisation, founded by Government and leading UK businesses in 1993 and is Europe's largest corporate membership organisation dedicated to performance improvement.
With the EFQM Excellence Model at the very core of what they do, they are committed to helping organisations learn from best practice, improve their performance and achieve sustainable excellence.
ley hill solutions are proud to be members of the BQF and to provide help and support for the assessment process for their annual UK Excellence Awards.
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ley hill solutions Discussion Forums
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From our work with high performing assessment teams on UK and European awards programmes, we know the power of addressing an issue with more than one mind.
You can experience this power yourself by joining the ley hill solutions discussion forums, where you can ask questions, join discussions or simply just view the comments as they appear, on a number of quality and performance related issues, tools & techniques and standards.
to enter the forums and choose a topic.
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Online Excellence Calculator
Would you like to see how your organisation might perform if assessed by the EFQM Excellence Model? There are many types of self-assessment available to organisations wishing to benefit from this widely used excellence framework.
Experience just one of them by follo wing this link and completing a ten minute, matrix-based assessment of the level of excellence of your organisation. | | |
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To view our previous newsletters in our archive please click the link above
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If you found this issue interesting and believe a friend or colleague would find the articles useful please click on the button above to send it to them.
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| Newsletter- November 2012 |
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Greetings!
Last week, on Thursday 25 October, ley hill solutions and some of our customers had a very enjoyable evening at the UK Excellence Awards ceremony, held by the British Quality Foundation (BQF).
In considering organisations for the awards, the BQF use an assessment process based on the EFQM Excellence Model (for recent changes to this model, see our article below). We at ley hill solutions have a tradition of supporting the BQF each year by providing a number of experienced lead assessors and contributing to the development of the assessment process.
Presentation of the awards followed an excellent meal, during which there was some stimulating conversation about a range of business management and performance issues. It was very inspiring, as always, to see the standard of the winners and finalists and to understand how much their commitment to the principles and application of the Excellence Model has contributed to their business success. It was especially gratifying, too, to see up amongst the winners, organisations with which we have had close contact. See our special congratulations to them to the left.
The event was hosted by broadcaster and journalist Louise Minchin in the presence of the Patron of the BQF, HRH The Princess Royal, who was in attendance throughout and gave a very supportive speech after the award presentations.
Below is the full list of winners for the various categories of award. It is always worth considering these companies as potential benchmarking partners, especially those who work in similar fields or have gained particular recognition in any area where you yourself have identified improvement opportunities.
If you would like to see more photographs of the Awards ceremony, please use this link. This is a slideshow of photographs from the 2012 UK Excellence Award Ceremony held at the InterContinental Hotel, London Park Lane on Thursday 25 October. We hope you enjoy them. If you would like to order any copies, please let us know and we will send you the photographers details so that you can arrange to purchase them. |
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British Quality Foundation (BQF)
UK Excellence Awards Winners
UK Excellence Award
Winners
Interserve Construction Ltd
Merseyside Probation Trust
Finalists
First Transpennine Express
Northern Rail
Wherry Housing Association
The BQF Gold Medal for Excellence
(Given for outstanding and sustained commitment to excellence over a number of years)
Won by Abellio
BQF Special Achievement Awards
Winners
Customer Satisfaction (sponsored by British Gas) - DPD UK
Employee Engagement (sponsored by TNT Express) -
William Grant & Sons Ltd
Innovation (sponsored by Oracle) - Roke Manor Research
Leadership (sponsored by BT) - Interserve Construction
Sustainable Future (sponsored by FirstGroup UK Rail) -
Marks & Spencer
The BQF Lean Six Sigma Academy Award
Won by St Helens and Knowsley Teaching Hospitals NHS Trust
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Changes to the EFQM model for 2013 assessment
At ley hill solutions we are utterly convinced of the effectiveness of the EFQM Excellence Model as a holistic means of managing, improving and sustaining the performance of an organisation. Extensive research carried out by Dr. Vinod Singal of the Georgia Institute of Technology and Dr. Kevin Hendricks of the University of Western Ontario shows that the use of excellence models and basic Total Quality Management (TQM) principles has a direct effect on the bottom line.
The EFQM (formerly known as the European Foundation for Quality Management), who developed the model, are, in line with basic TQM principles, continually using stakeholder input to review and improve it and ensure it continues to be a very effective management tool in changing social, economic and commercial environments. The following is a summary of their most recent changes, which will come into effect for 2013 assessment onwards.The RADAR logic has been retained, but the model itself and The Fundamental Concepts of Excellence have been changed to focus more on agility and sustainability, reflecting the need for organisations in the current global climate to ensure they have the agility to respond swiftly to changing environmental and market pressures and can sustain excellent performance to meet the short and long term needs of all their stakeholders, including the wider community.
There are still nine criteria in the model, with the same main titles, apart from one - Key Results has been changed to Business Results. However, there have been changes in the the way excellent performance in each of the nine criteria has been defined, in order to reflect the new focus mentioned above.
There are also still eight Fundamental Concepts of Excellence, but most have had their titles and/or their definitions modified and two have been removed and replaced with new concepts. The table below shows the changes.
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Old Model
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New Model
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Adding Value for Customers
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Definition changed
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Leading with Vision, Inspiration
& Integrity
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No change
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Taking Responsibility for a
Sustainable Future
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Creating a Sustainable
Future
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Nurturing Creativity &
Innovation
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Harnessing Creativity &
Innovation
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Achieving Balanced
Results
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Sustaining Outstanding
Results
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Succeeding through
People
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Succeeding through
the Talent of People
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Managing by Processes
(removed)
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Developing Organisational
Capability (new)
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Building Partnerships
(removed)
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Managing with Agility
(new)
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The new Fundamental Concepts of Excellence are represented by the following diagram.  | | The EFQM owns the intellectual property of the EFQM Excellence Model |
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ley hill solutions aims to be one of Europe's most innovative consultancy organisations specialising in the tools and methods to improve the way your business works and performs. We use internationally recognised standards and frameworks such as
Please contact us at ley hill solutions if we can be of any assistance.
Sincerely,
Graham Hull
ley hill solutions limited
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The information provided in this newsletter and on our website is as correct and up to date as we can make it. no warranty, express or implied, is given regarding its accuracy. We do not accept any liability for errors or omissions. We shall not be liable for any damages (including, without limitation, damage for loss of business or loss of profits) arising from the use of, or inability to use, this site or any information contained it it, or from any action or decision taken as a result of using this site, or any such information.
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