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Understand Your Passion and Put It To Work
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BRMI was created to add value to BRMs around the globe through existing BRMs that know and love what they do.
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Professional Members Perks
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Professional members have access to BRMI Online Campus, a members-only interactive learning and collaboration platform containing frameworks, tools, techniques, processes and leading practices.
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July 2015
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One of the fantastic benefits of BRM Explorers™ membership is this monthly periodical, which is chock-full of data, insights, and perspective that are absolutely essential for today's Business Relationship Managers. If you are a member, we hope you thoroughly enjoy this month's edition. Be sure to forward it to other members of your team who could benefit from joining BRM Explorers™, our FREE membership!
Are you new to the field of business relationship management? Did someone share this newsletter with you? Are you curious to learn more? If the answer to any of those questions is yes, get ready to embark on the exciting journey of professional development and accelerated career growth today! Become a member of our rapidly growing BRM Explorers™ community now for FREE, and stay informed on the latest BRM trends and events alongside over 12,000 leading business executive professionals around the globe!
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Business Partnering through a BRM Capability
Leigh Ann Thomas
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As a regulated water utility and an industry not typically known for rapid technological change, you might be surprised by the emphasis on Business Relationship Management within American Water's Information Technology Services [ITS] department. As of 2015, we have a Business Partner Engagement organization that consists of a team of BRMs, Business Analysts and Solution Architects, all of whom are entirely dedicated to improving the business value of the ITS organization. This group has been up and running for just over six months, and has been increasingly adopted by both business and IT teams. You may ask how we built a foundation for such a group to flourish so quickly, especially as relationships tend not to develop well when rushed! The key was establishing an ITS Partner Program in 2012, which provided the basis for recruiting and cultivating a strong BRM organization.
>>Read more
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There's a strong an important connection between the BRM and Business Analyst (BA) roles, and the BRM is often seen as an extension to the BA career ladder. We have collected some of the latest stories from thought leaders in this space and present them to you here.
Business Analysts and Business Relationship Managers Working Together
by Mark T. Edmead, BRMP
An Unlikely Road: BA to BRM and Why It Makes Sense
by Kenneth Johnson
The Road from What to Why by Jeannine McConnell
The Career Journey from a BA to a BRM by Dixie Harris |
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July Member Spolight:
Deryl Heitman
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Recently, we had the exciting opportunity to catch up with Deryl Heitman, the Business Relationship Owner (BRO) of DISCOUNT TIRE and one of the Vice Chairs of the BRM Council. As an employee of DISCOUNT TIRE for nearly 17 years, along with various other companies such as Lockheed Martin, World Access Service Corporation, and the U.S. Air Force, Deryl is no stranger to the world of IT. He comes to us widely accomplished in areas such as programming, software development management, data and solutions architecture, and developing people's understanding of technology.
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Business Relationship Manager and Plan Build Run
Aaron Barnes
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In this blog post, I define business relationship management, business relationship manager (BRM), Plan Build Run (PBR), and show how various BRMs act as both pivotal agents of the shared service provider they represent as well as key involved strategic partners to the business units they support through PBR.
Note: I provide high-level examples of some of the more predominant BRM roles, but by no means it is my intention to offer this as an all-inclusive list of all the BRM roles that might exist today.
>>Read more
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BRM Training Needs Assessment
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We are asking for just a few minutes of your time to tell us about your experience with finding and, if applicable, completing a BRM training and certification course. Your feedback will help us improve availability of training and certification courses. Thank you very much!
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How Many Business Relationship Managers Should You Have?
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 A question that surfaces often is: "How many Business Relationship Managers should we have?" It's an important question, but one that needs contextual clarity to answer meaningfully. Some of the key variables include:
- How are you defining the BRM role?
- How large is the organization the BRMs are supporting?
- What is the level of business demand maturity?
- What is the level of IT supply maturity?
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ITSM Zone is a specialist provider of accredited online training and exams for best practice professionals. Established for more than 8 years, they were one of the first organizations to bring the ITIL Expert qualification online, and now have a broad portfolio including PRINCE2, COBIT, OBASHI, ISO20000 and now, BRMP.
Their experience of delivering online training and working with thousands of delegates across the globe helps to create courses that are engaging and high quality, helping customers to both pass their exam and take relevant skills back to their workplace. They back everything up with 24x7 technical and tutor support.
ITSM Zone's lead tutor, Claire Agutter, said "we are delighted to offer this course in conjunction with the BRMI. Provider relationships are more important than ever in modern organizations and familiarity with the foundations of BRM will help deliver better return on investment and long term results".
ITSM Zone's training is also backed up by their unique Training+ Virtual Mentor service. With every BRMP course, delegates are offered a 30 minute call with an industry expert, who can help them bring their training to life and offer advice tailored to the delegate's specific organization, sector, or challenge. They're proud to work with some of the best in the industry to offer the Virtual Mentor service.
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Manager, Business Analysis
Delhaize America - Scarborough, ME
Are you looking for a business relationship management opportunity? Or looking to hire a business relationship manager? Check out our BRMI Job Boards!
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"BRM in 2020: 4 Scenarios and their Paths to Success"
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Please join us for this 60-minute webinar with Vaughan Merlyn, BRMI co-founder and Sheila Smith, President, Omega Point Consulting who will discuss:
- How can BRMs future-proof their roles in the face of an uncertain future?
- How can Scenario Planning be used as a Strategic Planning technique?
July 17, 2015
11:00 AM EDT
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Events
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BRMI Webinars & Events
Member Privilege
BRMI members can view any archived webinar at any time! Not a member? Join now!
*Please note that these events or course listings are hosted by the sponsor, and not BRMI.
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Ask an Expert!
Extracted from BRMI Online Campus
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Question:
I am currently in the process of transitioning a global team of Business Integrators from essentially being points of contact for issue escalation (and to some extent Service Managers) into Business Relationship Managers for the affiliates/countries that they serve within our pharmaceutical company. All of our customers are internal business partners in the sales or medical areas. We have recently begun working through a maturity assessment for each of our accounts, using the BRMI model for maturity assessment (which is superb, thank you). We now know where our accounts are in terms of maturity and where we want them to be.
However, I want the BRMs to develop what we call 'Engagement Plans,' that not only capture a 'bio' of their country (business priorities, key stakeholders, governance framework, etc.), but also form an action plan for moving them to the required level of maturity. I started to construct a template for such a plan, but it occurred to me that I should probably take advantage of the expertise available here and ask whether any such template (or perhaps even guidance) exists anywhere within BRMI. I'm looking for more than a good, old-fashioned 'Account Plan' that focuses on realization of revenue targets. I would instead like something that focuses on how our business partners/consumers are gaining value from our IT services. Apologies for what started out as a question and ended up being something of an essay. Thanks in advance.
Our Expert, Aaron Barnes, Says:
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