What is your area of consulting expertise? What do you bring to the job?
My experience is health information management (HIM) with 15 years of consulting experience implementing electronic health records (EHR) in both clinics and hospitals. My experience includes workflow analysis, process assessment, tailoring applications, writing report specifications, testing, training, and rollout. Project experience includes CPOE, HIM--coding, transcription, duplicate medical record clean-up, master patient index (MPI), registration, and scheduling.
Additional experiences include managing people in positions of HIM department director, utilization and quality management. Experience in EHR strategic planning for hospital and regional/national HIM professional associations. Direct work experience in project management capacity and experience in change management.
What is your philosophy regarding serving your client?
My priorities as a consultant are obtaining client's satisfaction in meeting their needs and providing top quality service and/or deliverables. I like to elicit cooperation from a wide variety of sources, including upper management, clients, physicians, clinic staff, and other corporate departments.
Why did you join Coastal? What does Coastal have to offer?
I joined Coastal because I get to experience working both independently and in a team-oriented, collaborative environment.
Coastal provides the ability for me to utilize my credentials and education: Registered Health Information Administrator (RHIA), active member of AHIIMA and Master's Information Systems (MIS). Coastal also allows me to keep current with technology developments, such as health information exchange (HIE) and vendor EHR products including HIM computer-assisted coding (CAC). I'm able to stay knowledgeable on health care regulations, such as HIPAA, meaningful use, and quality reimbursement.
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