PPUW 2-1-1 Monthly Update

APRIL 2013 DASHBOARD

FAST FACTS

In April, 2-1-1 received 2,408 calls for information and referral

41% had an income of $833 or less; 40% had an income of $834-$1,667

46% were between the ages of 18-39; 40% were between the ages of 40-59

13% were 60 years of age or older

TOP 5 PRESENTING NEEDS

TOP 5 SERVICE GAPS

TAX PREPARATION

Another tax season has come and gone. For 2013, 2-1-1 handled 517 requests for VITA (Volunteer Income Tax Assistance). Working with the Piton Foundation, 2-1-1 connects people with a yearly gross income of $49,000 and below with free tax preparation. For those families/individuals who count on their tax refund to "catch up" on their monthly bills, not having to pay for tax preparation is vital. Using a tax service can cost hundreds of dollars, money those in need simply can't afford to spend. In addition, almost all VITA sites are able to file returns electronically which speeds up the process allowing for a faster refund which in turn, makes it unnecessary to apply for a RAL (Refund Anticipation Loan). These loans are costly, often upwards of several hundred dollars.

2-1-1 is proud to partner with the Piton Foundation and work with the agencies in our service area to provide this important service to our community.

CLIENT SATISFACTION SURVEY

The survey asks 7 questions and asks each person to rate their experience on a scale from 1 to 5, with 1 being the least satisfied and 5 being completely satisfied for 6 of those. Additionally, the final question measures the percentage of those who used the referrals given to them during their initial 2-1-1 call.

Question Average Rating

I was satisfied with the level of service that the 2-1-1 representative provided.

Score: 4.53

I was satisfied with the response time to speak with a 2-1-1 representative.

Score: 4.56

I would use 2-1-1 Colorado information and referral services again.

Score: 4.58

I would recommend 2-1-1 Colorado to my family and friends.

Score: 4.58

I believe 2-1-1 Colorado is an important resource for our community.

Score: 4.65

I was satisfied with the level of service I received from the agency/agencies to which I was referred.

Score: 4.44

Did you use the referrals you were given? Yes: 73.6%

2-1-1 is a free, confidential easy-to-remember three-digit phone number that connects people in need with the health and human services they require. Each year thousands of Coloradans receive referrals for help with utilities, rent, food/meals, shelter or transitional housing, clothing, healthcare, dental care or assistance with numerous other challenges.

PPUW 2-1-1 serves Chaffee, Cheyenne, El Paso, Lincoln, Park and Teller counties, and portions of the San Luis Valley

2-1-1 Counties

How many calls were received in your zip code?

2-1-1 April Demographics

>> Women - 73%

>> Seniors - 13%

>> Disability - 36%

>> Veterans - 9%

>> Current military - 0%

>> Unemployed - 32%

>> Uninsured - 28%

>> First-time callers - 46%

>> Avg age - 43

>> Avg # children - 1

>> Avg monthly income - $1,105

Want to Help 2-1-1?

There are many ways you can help make 2-1-1 a success:

You can designate your Pikes Peak United Way gift directly to 2-1-1.
Create awareness by telling your friends, family and neighbors about this free service.

Community Specialists are available to serve those in our community seeking information and referral.

Dial 2-1-1 (directly at 719.955.0742) or visit us at www.ppunitedway.org/211 to get connected & get answers.

Visit the United Way Website

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