PPUW 2-1-1 Monthly Update

MARCH 2013 DASHBOARD

FAST FACTS

In March, 2-1-1 received 2,049 calls for information and referral
45% had an income of $833 or less; 40% had an income of $834-$1,667
44% were between the ages of 18-39; 39% were between the ages of 40-59
17% were 60 years of age or older

TOP 5 PRESENTING NEEDS

TOP 5 SERVICE GAPS

NEW HOURS

Pikes Peak United Way 2-1-1 is proud to be a member of the 2-1-1 Colorado Collaborative ensuring border-to-border coverage for those in need in our state. In November of 2010, the Collaborative launched 24 hours a day, 7 days a week service, which allowed Coloradans to be connected to information and referral whenever they needed it. After 27 months of service, a decision was made by the Collaborative to discontinue 24/7 service as the amount of calls throughout the state did not warrant the need for that availability. On March 24th, reduced hours were announced and starting May 1, 2013, each region will determine their hours of availability. 2-1-1 will continue to provide first-rate, comprehensive and accurate information and we are proud to announce that on May 1st, PPUW 2-1-1 will be available Monday through Friday 7:00 AM - 6:00 PM. By adding 2 hours during the week, we anticipate being able serve those in need prior to and after their work day.

CLIENT SATISFACTION SURVEY

The survey asks 7 questions and asks each person to rate their experience on a scale from 1 to 5, with 1 being the least satisfied and 5 being completely satisfied for 6 of those. Additionally, the final question measures the percentage of those who used the referrals given to them during their initial 2-1-1 call.

Question Average Rating

I was satisfied with the level of service that the 2-1-1 representative provided

Score: 4.62

I was satisfied with the response time to speak with a 2-1-1 representative

Score: 4.65

I would use 2-1-1 Colorado information and referral services again

Score: 4.69

I would recommend 2-1-1 Colorado to my family and friends

Score: 4.69

I believe 2-1-1 Colorado is an important resource for our community

Score: 4.71

I was satisfied with the level of service I received from the agency/agencies to which I was referred

Score: 4.56

Did you use the referrals you were given?

Yes: 73.1%

2-1-1 is a free, confidential easy-to-remember three-digit phone number that connects people in need with the health and human services they require. Each year thousands of Coloradans receive referrals for help with utilities, rent, food/meals, shelter or transitional housing, clothing, healthcare, dental care or assistance with numerous other challenges.

PPUW 2-1-1 serves Chaffee, Cheyenne, El Paso, Lincoln, Park and Teller counties, and portions of the San Luis Valley

2-1-1 Counties

How many calls were received in your zip code?

2-1-1 March Demographics

>> Women - 71%

>> Seniors - 16%

>> Disability - 38%

>> Veterans - 10%

>> Current military - 1%

>> Unemployed - 29%

>> Uninsured - 30%

>> First-time callers - 46%

>> Avg age - 44

>> Avg # children - 1

>> Avg monthly income -

$1,035

Want to Help 2-1-1?

There are many ways you can help make 2-1-1 a success:

You can designate your Pikes Peak United Way gift directly to 2-1-1.
Create awareness by telling your friends, family and neighbors about this free service.

Community Specialists are available 24 hours a day, 7 days a week to serve those in our community seeking information and referral.

Dial 2-1-1 (directly at 719.955.0742) or visit us at www.ppunitedway.org/211 to get connected & get answers.

Visit the United Way Website

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