February 2013 DASHBOARD

FAST FACTS

• In February, 2-1-1 received 2,222 calls for information and referral
• 43% had an income of $833 or less; 38% had an income of $834-$1,667
• 39% were between the ages of 18-39; 44% were between the ages of 40-59
• 17% were 60 years of age or older

TOP 5 PRESENTING NEEDS

TOP 5 SERVICE GAPS 

2-1-1 has been involved with the suicide prevention task force for about a year. Suicide can be a difficult subject to talk about and often makes people feel uncomfortable. Suicide attempts and completions are a major health crisis in the state of Colorado and El Paso County has accounted for one-eighth of all suicide deaths in our state. There were 329 suicide deaths and approximately 6,282 suicide attempts in El Paso County between 2008 and 2010 and suicide is the second leading cause of death among 15-44 year olds in El Paso County. For every death by suicide, there are four times as many who are hospitalized after an attempt. From 2008 to 2010, the estimated cost of hospitalization for suicide attempts in El Paso County was $13,960,000. The goal of the task force is to create awareness of this health crisis and work together to put preventative programs in place to lower our high suicide rates and hopefully get to a place where we stamp out suicide in El Paso County.

CLIENT SATISFACTION SURVEY

The survey asks 7 questions and asks each person to rate their experience on a scale from 1 to 5, with 1 being the least satisfied and 5 being completely satisfied for 6 of those. Additionally, the final question measures the percentage of those who used the referrals given to them during their initial 2-1-1 call 

I was satisfied with the level of service that the 2-1-1 representative provided

Score: 4.65

I was satisfied with the response time to speak with a 2-1-1 representative

Score: 4.69

I would use 2-1-1 Colorado information and referral services again

Score: 4.68

I would recommend 2-1-1 Colorado to my family and friends

Score: 4.69

I believe 2-1-1 Colorado is an important resource for our community

Score: 4.75

I was satisfied with the level of service I received from the agency/agencies to which I was referred

Score: 4.48

Did you use the referrals you were given?

Yes: 75.8%

2-1-1 is a free, confidential easy-to-remember three-digit phone number that connects people in need with the health and human services they require.  Each year thousands of Coloradans receive referrals for help with utilities, rent, food/meals,  shelter or transitional housing, clothing, healthcare, dental care or assistance with numerous other challenges.

PPUW 2-1-1 serves Chaffee, Cheyenne, El Paso, Lincoln, Park and Teller counties, and portions of the San Luis Valley

 

How many calls were received in your zip code?

>>  Women - 68%

>>  Seniors - 16%

>>  Disability - 35%

>>  Veterans - 10%

>>  Current military - 1%

>>  Unemployed - 30%

>>  Uninsured - 32%

>>  First-time callers - 47%

>>  Avg age - 45

>>  Avg # children - 1

>>  Avg monthly income -    

     $1,083

• You can designate your Pikes Peak United Way gift directly to 2-1-1. 
• Create awareness by telling your friends, family and neighbors about this free service.