PPUW 2-1-1 Monthly Update

January 2012 DASHBOARD

FAST FACTS

In January, 2-1-1 received 2,187 calls for information and referral.
43% had an income of $833 or less; 38% had an income of $834-$1,667
46% were between the ages of 18-39; 39% were between the ages of 40-59
13% were 60 years of age or older

TOP 5 PRESENTING NEEDS

TOP 5 SERVICE GAPS

DASHBOARD IMPROVEMENTS

We are happy to unveil some changes to our dashboards for 2013. One of the most exciting is our Client Satisfaction Survey results which will now be a static item. We've thought long and hard about measurable outcomes and how to report those to our friends and community. We are proud to CO 211

introduce this new feature to our dashboard and we hope you find it as insightful as we do. The survey asks 7 questions and asks each person to rate their experience on a scale from 1 to 5, with 1 being the least satisfied and 5 being completely satisfied. Additionally, the final question measures the percentage of callers who used the referrals given to them during their initial 2-1-1 call.

CLIENT SATISFACTION SURVEY

I was satisfied with the level of service that the 2-1-1 representative provided

Average Score: 4.46

I was satisfied with the response time to speak with a 2-1-1 representative

Average Score: 4.60

I would use 2-1-1 Colorado information and referral services again

Average Score: 4.57

I would recommend 2-1-1 Colorado to my family and friends

Average Score: 4.69

I believe 2-1-1 Colorado is an important resource for our community

Average Score: 4.63

I was satisfied with the level of service I received from the agency/agencies to which I was referred

Average Score: 4.62

Did you use the referrals you were given?

Yes: 72.2%

2-1-1 is a free, confidential easy-to-remember three-digit phone number that connects people in need with the health and human services they require. Each year thousands of Coloradans receive referrals for help with utilities, rent, food/meals, shelter or transitional housing, clothing, healthcare, dental care or assistance with numerous other challenges.

PPUW 2-1-1 serves Chaffee, Cheyenne, El Paso, Lincoln, Park and Teller counties, and portions of the San Luis Valley

2-1-1 Counties

How many calls were received in your zip code?

2-1-1 January Demographics

>> Women - 70%

>> Seniors - 14%

>> Disability - 35%

>> Veterans - 10%

>> Current military - 1%

>> Unemployed - 31%

>> Uninsured - 31%

>> First-time callers - 47%

>> Avg age - 43

>> Avg # children - 1

>> Avg monthly income -

$1,091

Want to Help 2-1-1?

There are many ways you can help make 2-1-1 a success:

You can designate your Pikes Peak United Way gift directly to 2-1-1.
Create awareness by telling your friends, family and neighbors about this free service.

Community Specialists are available 24 hours a day, 7 days a week to serve those in our community seeking information and referral.

Dial 2-1-1 (directly at 719.955.0742) or visit us at www.ppunitedway.org/211 to get connected & get answers.

Visit the United Way Website

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