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For internal use only. Please do not distribute.
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Weekly Newsletter for Employees of VNA Care Network Foundation
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To ensure you're seeing the Connecter in its entirety:
- PC Users: right-click on the download images button at the top of this email.
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CONNECTER
ARCHIVES
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Below is this week's issue of the Connecter newsletter, which is required reading for all employees. The next edition will be published on Monday, March 14, with articles due to connecter@vnacarenetwork.org by Friday, March 11. |
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KEY DATES THIS WEEK
- Tuesday, March 8: Mantoux Clinic, Needham
- Tuesday, March 8: Mantoux Reads Clinic, Worcester
- Tuesday, March 8: OASIS Education, Needham
- Tuesday, March 8: OASIS Education, Quincy
- Wednesday, March 9: Mantoux Clinic, Quincy
- Wednesday, March 9: Mantoux Clinic, Worcester
- Wednesday, March 9: Mantoux Reads Clinic, Charlestown
- Thursday, March 10: Mantoux Reads Clinic, Needham
- Thursday, March 10: OASIS Education, Leominster
- Friday, March 11: Mantoux Clinic, Worcester
- Friday, March 11: Mantoux Reads Clinic, Quincy
- Friday, March 11: OASIS Education, Worcester
- Sunday, March 13: Mantoux Clinic, Needham
- Sunday, March 13: OASIS Education, Needham
- Monday, March 14: Mantoux Clinic, Needham
- Monday, March 14: Mantoux Reads Clinic, Worcester
- Monday, March 14: OASIS Education, Needham
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IN THIS ISSUE:
SERVICE EXCELLENCE
ANNOUNCEMENTS AND UPDATES
CLINICAL SERVICES
FACILITIES
FUND DEVELOPMENT
HUMAN RESOURCES
INFORMATION SYSTEMS
QUALITY AND RISK MANAGEMENT
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March 7, 2016
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Volume 5, Issue 10
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Service Standard of the Week:
Service Standard #10: Teamwork
We work collaboratively with a spirit of teamwork, holding each other accountable.
Here are some behaviors that demonstrate standard #10:
- Promote a positive work environment by being courteous and respectful to everyone.
- Support each other, learning from each other's challenges, and celebrating each other's accomplishments.
- Constantly role model a willingness to help each other.
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Service Excellence Champion Group
The Service Excellence Champion group meets monthly to discuss ways to further our organization's commitment to exceptional service excellence.
Key Initiatives Being Worked On:
- Streamlining communication methods and tools
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- Town Hall Meetings
- Service Excellence training for new employees
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- Improving patient experience
- Huddle strategies
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Please contact the Champions listed below if you would like to have an initiative or issue reviewed at the next meeting. Thank you!
- Ann Bohac
- Debbie Brown
- Katie Callahan
- Jen Casper
- Simone Charpentier
- Lori DeRosa
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- Wendy Drake
- Jill Enwright
- Kelly Frew
- Dave Hanley
- Brielle MacDonald
- Cheryl Milas
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- Mary Ann O'Connor
- Adele Pike
- Lorraine Potter
- Dave Rose
- Geri Spina
- Charlvic Williams
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Submitted by a resident at New Horizons for Douglas Machapu, CHHA
Cheers for our wonderful aide Douglas. He has been so helpful will all meds, especially with the nighttime dispensing. He is especially king in thanking us whenever we are able to facilitate his work-like finding the best diapers, etc. Thank you. You are a gentleman and a friend.
Submitted by Linda Osterman RN-Tm 76
Hi. I just wanted to commend Jerilyn Spokis OT. Yesterday when she was visiting a patient she called me from the home, as pt had HR 160 - 170. Was asymptomatic, but she recognized not to give her a shower, even though the pt. was insisting she have her shower anyway. She called me, and I was able to move my visit time up to meet her there, so we could collaborate on the pt. I agreed that HR was correct, and contacted the M.D. The pt is dehydrated , and we have been watching her closely. She did have to go to the ER and was admitted to Memorial. I haven't heard the final outcome, but the pt. is 90 + yo, so I commend Jerilyn on her great assessment skills, and also the kindness and concern she shows toward every patient and the families she treats. I really like working with her, she is a great asset to the VNA and to the communities she serves. thank you. Linda
Submitted by Laura Lawrence recognizing Anderson Osei, CNA/CHHA at New Horizons, Marlborough. On this particular day, several residents were ill due to a virus. Also, we had staff that were out sick. This situation resulted in several residents needing assistance from our nurses and aides. Many of these residents were not currently on services with our office. One resident, not on services, asked if we could do a load of laundry for her as she was not feeling well and unable to do it herself. After asking the aides who could do the load of laundry, Anderson Osei, did not hesitate and volunteered to provide this service even though we were short staffed and he was already doing extra work. Anderson is always willing to help and assist when needed. He does a great job. Submitted for Susan Stiller, QI Specialist by Theresa Quinn, Resident Service Director at New Horizons, Marlborough. Susan has always been a great resource to me at New Horizons. Unfortunately, we had a recent outbreak of a G.I. virus/Norovirus and Susan went above and beyond to assist me with this challenge. She came to New Horizons to do an onsite review and make recommendations. Throughout this outbreak, she made herself available by phone and email, setting up tracking grids, researching products and information, and developing new policies. Susan always got back to me promptly and provided me with the assistance needed. She made this very difficult process much more manageable. Thank you Susan. Submitted by Pia DesRochers I would just like to say that Stephanie Premo, CSA in Leominster office, is very friendly and welcoming to all who come into the office. She is quick to answer the door to the office, welcoming to any outsiders and quick in settling them and contacting whomever they need. She also is very conscientious to maintain a neat and professional looking office environment. Submitted by Shawn Gaillardet I would like to thank Tom Dupont and George Richardson for their efforts during our recent accounting software upgrade. Tom worked extensively throughout the day with the software vendor and our reseller to assure that the installation was complete and functioning. He coordinated the effort efficiently and kept in constant touch with the finance department providing regular progress updates. There were a few hurdles along the way but the MIS department was able to troubleshoot these issues and achieve resolution leading to a successful install.
Submitted by Marybeth Cook I just wanted to say thank you for all your help Friday 3/4/16, with my multiple computer issues. I know it was a 3:15pm phone call on a Friday afternoon with a complicated issue. You were more than willing to help me with a warm and positive attitude, and involved a few other members of the IT team to assist. With the end result being, your willingness to meet me in Andover at 5pm Friday with another computer so that I may work this weekend was above and beyond your job requirement and for that I am very appreciative. I was able to connect my computer this morning and start working as all of the programs needed were properly installed on my computer. Thank you again for your friendly and positive attitude to assist my IT needs, Submitted by Nancy Hazeltine
I recently had the honor and privilege of caring for a hospice patient, Donald Hastings. Mr. Hastings had recently been admitted to a hospital for worsening progression of his disease process and it was clear attempts to "cure" his disease were no longer options. He and his family opted to allow him to come home for the remainder of his care and elected the hospice benefit. Although his length of stay with our agency was very brief, the family wanted to acknowledge on particular nurse, Theresa Chagnon, Response Nurse. During an unscheduled Hospice Skilled Nurse visit that Theresa provided to the home for symptom management, the family would like her to be recognized for, and these are the words of the patients son, Greg, "her ability to guide this ship with gentleness, calmness, witty humor, professionalism and perfection". He continued to report "our family was in disagreement on the goals of my Dad's care, and she came in here and helped us decided together what was best not only for him, but for all of us. She made his final days the best he had in years because of her understanding of the entire situation. We will be forever grateful for her and her visit that day". I know from having worked with Theresa for the last several years, whether she is our Triage RN, or the Response Nurse providing an unscheduled visit, she is truly an asset to our agency, and the specialty of Hospice care. She indeed displays her professionalism with her colleagues, and patients and family's we are fortunate to provide care to. I appreciate her beyond words. Thank you Theresa. This was submitted by a MCPHS student to his professor, who shared it with Catherine Frasco: Hi Professor KH, I'm just emailing to let you know that the Leominster VNA site has a fantastic PT that I shadowed named Kent. I wasn't sure if he's always the one to go out with students, but if it's possible I think he should be. He has a really good way of interacting with patients which was good to see, and it was interesting watching him modify his interventions to work in a home setting. That's all, thanks! David
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 Scenes from the Street
Share your pictures from the office or the field with us by sending them to connecter@vnacarenetwork.org!
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ANNOUNCEMENTS AND UPDATES
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Length of Service Award Recipients - Quincy Office
Our employees are our greatest asset and best indicator of our success...and based on our HomeCare Elite status and 4-4.5 CMS Star ratings, we have an exceptional team! We are lucky to have so many dedicated employees who commit themselves to our organization and the patients we serve.
Over the next several weeks we will go office by office and recognize all those who have reached milestone anniversaries. Congratulations!
Quincy Office |
Katie Callahan
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35 Years
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Patti Dockrey
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30 Years
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Julie Wilson Kelly
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30 Years
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Jennifer Casper
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20 Years
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Jennifer DiMatteo
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15 Years
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Mary Beth Kelly
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15 Years
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Joan Brosnahan
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15 Years
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Michele Labrecque
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15 Years
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Lindsay Keaney
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15 Years
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Dante Maxi
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10 Years
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Jean Giurleo
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10 Years
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Mary McCarthy
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10 Years
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Ali Dziama
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5 Years
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Ann Cote
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5 Years
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Welcome to Dr. Joel Bauman
By Diane Bergeron, VP of Advanced Illness Management
Please join me in welcoming Dr. Joel Bauman to the VNA Hospice and Palliative Care team as Associate Medical Director.
Dr. Bauman received his BA at the University of Pennsylvania and his MD at the Albert Einstein College of Medicine. He did his postdoctoral training at Boston City Hospital, the Division on Aging at Harvard Medical School and at Mass General Hospital. He is a geriatrician and certified palliative care physician who has spent his career in both primary care and specialty practice.
His administrative efforts have included medical staff leadership roles at the Spaulding Rehabilitation Hospital, the MGH Medical ICU Program Project in Palliative Care, and the development of the MGH Geriatric Inpatient Fracture Service in 2010, which was a collaborative effort with the MGH Orthopedic Trauma Service. He continues to provide high quality assessment and collaborative care to a highly vulnerable population of frail elderly patients with major fracture events. Dr. Bauman's responsibilities will include working with our Palliative Care team, covering our Needham Hospice team, along with the Tippett House and providing on-call coverage. |
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Review of Droplet Precautions
By Susan Stiller, QI Specialist and Infection Control Officer
During the winter months in particular, there are a number of respiratory illnesses in which we want to add additional protection to reduce the chance of contracting the patient's illness. Droplet precautions, using a surgical mask when working close (within 3 feet) of the patient, is to be used for many illnesses such as the flu, pneumonia, and RSV.
We have been seeing more patients with RSV. Respiratory syncytial (sin-SISH-uhl) virus, or RSV, is a respiratory virus that infects the lungs and breathing passages. Healthy people usually experience mild, cold-like symptoms and recover in a week or two. But RSV can be serious, especially for infants and older adults. RSV can be spread when an infected person coughs or sneezes into the air, creating virus-containing droplets that can linger briefly in the air. Other people can become infected if the droplet particles contact their nose, mouth, or eye.
Disease usually lasts less than 5 days, and symptoms are usually consistent with an upper respiratory tract infection and can include a runny nose (rhinorrhea), sore throat (pharyngitis), cough, headache, fatigue, and fever, but some high-risk adults, such as those with certain chronic illnesses or immunosuppression, may have more severe infection, such as pneumonia.
A surgical or procedure mask should be worn by health-care personnel who are in close contact (i.e., within 3 feet) with a patient who has symptoms of a respiratory infection, particularly if fever is present. These precautions should be maintained until the patient has been determined to be noninfectious or for the duration recommended for the specific infectious agent. When caring for infants ill with RSP, contact precautions should be added as well - a gown and gloves. Educating patients and families to use cough etiquette when coughing and sneezing should also be stressed.
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Aligning Annual Competencies Across All Divisions
Donna Peters, Brielle MacDonald and Adele Pike
In 2016 we are aligning annual mandatory competencies that ALL clinical and office based employees need to complete. For employees at VNA Care Network and Hospice, the process will be familiar, however, the content of the competencies have been updated and new content areas have been added to replace retired modules. For VNAB, the process will be familiar but there are additional mandatory competencies so that the agencies can be aligned. For VNAB OFFICE BASED EMPLOYEES AND HOSPICE, and NEW HORIZONS EMPLOYEES the process and the content will be new.
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Clinician Help Files for VNAB/McKesson are Moving
By Christine Day and Brielle MacDonald
The Clinician Help Files have been placed on the Education Portal that is located on the main VNA Care website. On March 31st they will be removed from Public Folders in Outlook. Both the Clinical Education files and the POC files have been placed in the "Training Library" section. Click the full article link for more info on how to access the files.
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How Managers Can Check Progress on Mandatory Competencies
By Brielle MacDonald, Education Program Coordinator
All managers have access to view their team's progress and scores on MANDATORY COMPETENCIES on the Education Portal. If you log on and don't see one of your team members listed under you, please contact Brielle MacDonald X5633.
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Focus on Fall Risk Reduction
I'd like to invite ALL clinical staff to attend one of our three Continuing Education sessions entitled Care of the Patient at Risk for Falls The first session will be held in Worcester from 8:30-10:30am, Thursday March 17, 2016. Subsequent sessions will be held in Needham on Thursday, April 21 from 2-4pm and in Charlestown on Thursday, May 5 from 8:30-10:30am.
Click the FULL ARTICLE button below for more information.
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Inservice: Safety Issues For Home Health Care Providers
We are pleased to announce that Safety Education in-services, presented by our Security Consultant, Clare M. Schroeder, are now being offered organizational-wide and open to all staff. Below are additional scheduled sessions being offered. Title: Safety Issues For Home Health Care Providers. Leominster Office | Tuesday, March 8 | 8:30-9:30am
Southborough Office | Wednesday, March 9 | 8:30-9:30am
Danvers Office | Wednesday, March 16 | 8:30-9:30am
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Mantoux Testing in February/March
By Beverly Salate, Wellness Manager
BEGINNING IN 2016 ALL MANTOUX TESTING WILL BE IN FEBRUARY/ MARCH...MARK YOUR CALENDARS!! Please note that some dates have changed.
Wellness will be doing Mantoux testing for all licensed clinicians around the first quarter OASIS education sessions. This is a change for both VNAB and VNACN. We will be in each office 1-hour before the session starts and will stop 5 minutes before the program begins. We will also be available 1-hour after the program to administer Mantoux. We cannot plant a Mantoux on a Thursday, as staff would have to come in on the weekend to have it read, so I have added additional sessions in a few of the offices that are not around OASIS sessions. Wellness will also be available 2 days after the Mantoux is planted to read the results All licensed clinicians are required to have a yearly Mantoux (or complete a positive reactor's form). Mantoux can be safely given 7 days apart and it is recommended that pregnant women be tested as well. Questions? Contact Beverly Salate at 888-663-3688 ext. 5603 or bsalate@vnacarenetwork.org.
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February 2016
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Sun
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Mon
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Tue
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Wed
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Thu
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Fri
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21
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22
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23
Worcester 1:30-4:30
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24
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25
Worcester reads 8-11
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26
Southborough 8-11
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28
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29
Danvers
8-4
Southborough reads 8-10a
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March 2016
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Sun
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Mon
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Tue
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Wed
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Thu
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Fri
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1
Southborough 7:30-11
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2
Danvers
7:30-11 reads and admin
Needham 7:30-11
Charlestown 1-4
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3
Southborough reads 8-11
Leominster reads 12:30-4
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4
Danvers reads
8-11
Needham
reads 8:30-1:30
Charlestown reads 12:00-3:00
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6
Worcester 7:30-11
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7
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8
Needham
7:30-11
Worcester reads 8-11
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9
Quincy
8:30-10
Worcester 8:30-10a (to be read by Manager 3/11)
Charlestown reads 9-10:30 and 1-3
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10
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11
Worcester 7:30-11
Quincy reads 2-4p
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13
Needham 7:30-11
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14
Needham 7:30-11
Worcester reads 8-11
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15
Charlestown
7:30-11
Worcester
7:30-11
Danvers
7:30-11
Needham reads
8:30-3
Southborough 1:30-4:30
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16
Weymouth 7:30-11
Needham reads 12:30-2
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17
Worcester reads 8-11
Charlestown reads 8:30-10
Southborough reads 12:30-4
Danvers reads 1-4
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18
Weymouth reads 8:30-10
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20
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21
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22
Woburn
8-11:30a
Worcester
1:30-4:30
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23
Leominster 7:30-11
Woburn
1-4
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24
Woburn reads by manager |
25
Woburn reads
7:30-11a
Leominster reads 8-11
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27
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28
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29
Woburn
7:30-11:30a
Danvers
1:30-4:30
de Rham
10-12p
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30
Needham
8-12:30
New Horizons
8-9a
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31
Woburn reads
12:30-4
de Rham reads 11-1p
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April 1
Needham reads by manager
New Horizons reads 8-9a
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New HVAC System in Worcester
The Worcester office is installing an upgraded heating and A/C system over the coming months.We will need to relocate staff and Facilities and IT are working to get everyone accommodated in temporary locations while their area is being worked on.
The schedule is as follows:
- 1 South (main auditorium) - 2/29-3/11 after hours to accommodate daycare
- 1 North (daycare/reception) - 3/14 to 3/18 after hours to accommodate daycare
- 2 South (referral center) 3/21 to 4/1 (Time TBD after meeting)
- 2 North (clinical area) 4/4 to 4/15 (Time TBD after meeting)
- Boilers and other prep work 4/15 to 4/29
- Start up 4/29 to 5/20 (Pending on Weather)
Please contact Lorraine Potter, Director of Facilities, with any questions at LPotter@vnab.org.
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Boston Globe Subscribers: Donate Ad Space
You can donate ad space to VNA of Boston, VNA Care Network and VNA Hospice Care through the Globe Readers And Nonprofits Together (GRANT) program. Watch your email or mail for your voucher. You can also complete a short form on the Boston Globe's website: http://manage.bostonglobe.com/grant/Default.aspx
Thank you to everyone who helped us earn a free ad in last year's GRANT program. We hope you'll help us take advantage of this great opportunity again this year. Be sure to submit your voucher by April 30, 2016.
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Patients and Families Honor Staff through Thanks for Caring Society
Congratulations to the following staff who were honored in February through a charitable donation to VNA of Boston, VNA Care Network, or VNA Hospice Care:
Galina Brusilovsky, PT
Children's Garden Child Care Center in honor of the Center's 25th anniversary
Cathy Foley, RN
Michelle Humphrey, OT
Dasia LaRusso, PT
Angela Lee, RN
Yuching Lin, PT
Patricia A. McHugh, RN
Sheena Miller, RN
David B. Pierce, Chaplain
Nancy Small, Chaplain
Lauren Wheeler, PT
Erin Woods, RN
VNA Care Network & Hospice
VNA of Boston
If a patient or family member needs more information or assistance making a donation, please ask them to contact Karen Webber, development officer, at 888-663-3688, ext. 1365 or kwebber@vnacarenetwork.org or Laura Wise, manager of fund development, at 617-886-6460 or lwise@vnab.org. |
Employee New Hire Referral Bonus Program
The new hire referral bonus program includes employee referrals for RNs, LPNs, PTs, PTAs, OTs, COTAs, and SLPs. If you would like to refer a friend, family member, or colleague, please inform the appropriate Human Resources Representative at your location prior to the applicant coming in for an interview. Please note, when two or more employees refer the same applicant, the referral bonus will be split equally amongst the employees. Referral bonuses are paid out after the referred employee's three and six month anniversary, as long as they are in a paid status at those intervals. Please contact Cheryl Milas at cmilas@vnacarenetwork.org or Debbie Brown at dbrown@vnab.org for more information.
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Job Postings - VNAB and VNAHC
To learn more about career opportunities listed in the links above, contact Debbie Brown, Human Resources Manager at dbrown@vnab.org.
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Job Postings - VNACN and VNAHC
To learn more about career opportunities, contact a human resources representative:
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Employee Advisory Team Suggestions
To suggest an area of focus to the Employee Advisory Team (EAT), please email your suggestion to EATSuggestionbox@vnab.org. Suggestions can include ideas to improve current processes and procedures, remove redundancies, or even to provide feedback on something you think is/is not working. Please feel free to discuss any issues that you would like brought to EAT with the following members of the committee:
- Liz Bourne
- Ray Brackett
- Linda Britt
- Kim Dio
- Kelly Frew
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- Mary Helen Mahoney
- Susan Marlin Procter
- Mary McCarthy
- Ilona O'Connor
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- Mary Ann O'Connor
- Mae Powers
- David Rose
- Danny Yang
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EAT is also on the lookout for new members. If you're interested in participating, or for more information on what EAT is all about, please reach out to any of the members listed above. Meetings are held monthly in the Charlestown office.
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Stability coming for McKesson users
Over the past couple weeks there have been numerous issues affecting the McKesson environment and the use of McKesson on an IPad. VNA and Atrius IT have been looking into the stability and long term strategy for the McKesson infrastructure as well as the entire VNA environment. We are taking the following steps to stabilize and eliminate issues that McKesson users are having: - Prior to the issues there was work already underway to move on to the Atrius Wide Area Network (WAN) which will not only add additional bandwidth but also redundancy so that we can avoid outages where possible.
- We are also working to make sure that all system related to McKesson are patched with the most current security and operating system updates.
- VNA IT and McKesson have also taken a look and allocated storage to support future growth and will be monitoring this ongoing to ensure we do not run out of any storage in the future.
- Lastly we are going to replace all IPads with a Lenovo laptops. We had planned to slowly replace laptops over 2016 in preparation with going to Epic. Unfortunately with the recent issues we are going to need to accelerate the roll out over the coming months. Immediately we have stopped rolling out any new IPads. Any new hires will be given and trained on a laptop. We are prioritizing our roll out based on needs and our ability to support those staff on Laptops. Those with IPads should be hearing from one of our IT Desktop Techs over the coming month. We just ask that you be patient as we build and deploy these Laptops as quickly as we can.
Any questions feel free to contact your local IT representative.
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IT Department On-Call Staff for Week of 3/7/16
For Encore issues including communications, Encore laptops, WebVPN and general technology
- Through Friday, March 11, 11:59 PM - Eric Bromberg (774) 463-7320
- Beginning Saturday, March 12, 12:00 AM - Sean Carroll (508) 868-0615
For McKesson issues including iPads and laptops and general technology (support is provided weekdays 6:00 PM to 10:00 PM, weekends and holidays 7:00 AM to 3:00 PM)
- Through Tuesday, March 8, 10:00 PM - John Williams (617) 913-3003
- Beginning Wednesday, March 9, 6:00 PM - Carol McDonald (617) 913-3003
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| QUALITY AND RISK MANAGEMENT |
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New High Alert Medication List Going into Effect
By Carol Morris and Marilyn Bowden, Patient Care Managers
There is a new Foundation policy titled "Medication Management: Orders, Administration, Assessment and Education" numbered VNACN Policy#3.1 and VNAB Policy #5.01.04. This policy was developed after an extensive review of each agencies policy related to medications. The goal is to have one integrated policy that meets the needs of the patient for safe medication use, along with the regulations/The Joint Commission standards that need to be met. Thus we have one integrated comprehensive policy for Medication management.
There were many similarities in the two policies; one major difference between the 2 agencies is the list of High Alert Medications used by each agency. The new list stated in the policy is a result of best practice taken from The Joint Commission recommendation by the Institute for Safe Medication Practices (ISMP). The list was adjusted to meet the needs of the Foundation. The list is reviewed annually by the medication committee.
This comprehensive list of High Alert Medications will be introduced to staff during the March Team meetings. The effective date for use of the list at VNAB is April 1st 2016. To answer M2010 accurately and to enhance our outcomes for medication teaching this list will be used as the resource for M2010. There will need to be documentation in the clinical record that patient/caregiver was taught special precautions what problems to report, and to whom to report for any medication on the list starting April. CONTACT PCM WITH ANY QUESTIONS
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Q1 OASIS Education
The QA Department is committed to providing continuing quarterly education sessions for OASIS guidance and accuracy into 2016. As we move into Value Based Purchasing, our care and the measurement of our outcomes is key to the future. Please see following Q1 schedule for the office dates and times. The sessions are 90 minutes and mandatory. As always, you may go to an office of your choosing to complete the education. Please coordinate with your manager. We look forward to seeing you at the sessions.
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Office
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Day/Date
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Time
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Presenter
| | Charlestown | Sunday, March 6 | 8-9:30am | Elaine/Kyra | | Charlestown | Wednesday, March 2 | 2-3:30pm | Elaine/Kyra | | Charlestown | Tuesday, March 15 | 8:30-10am | Elaine/Kyra | | Charlestown | Thursday, March 31 | 2-3:30pm | Elaine/Kyra | | Danvers/Gloucester | Wednesday, March 2 | 8:30-10am | Marilyn | | Danvers/Gloucester | Tuesday, March 15 | 8:30-10am | Marilyn | | Danvers/Gloucester | Thursday, March 24 | 8:30-10am | Marilyn | | Danvers/Gloucester | Tuesday, March 29 | 2:30-4pm | Marilyn | | Leominster | Thursday, March 10 | 2:30-4pm | Surabhi | | Leominster | Wednesday, March 23 | 8:30-10am | Surabhi | | Needham | Wednesday, March 2 | 8:30-10am | Maura | | Needham | Tuesday, March 8 | 8:30-10am | Maura | | Needham | Sunday, March 13 | 8:30-10am | Maura | | Needham | Monday , March 14 | 8:30-10am | Maura | | Needham | Thursday, March 24 | 8:30-10am | Maura | | Quincy | Tuesday, March 8 | 2-3:30pm | Kyra/Carol | | Quincy | Thursday, March 24 | 8-9:30am | Kyra/Carol | | Southborough | Thursday, February 25
| 2:30-4pm | Maria/Surabhi | | Southborough | Tuesday, March 1 | 8:30-10am | Maria/Surabhi | | Southborough | Thursday, March 3 | 2:30-4pm | Maria/Surabhi | | Southborough | Tuesday, March 15 | 2:30-4pm | Maria/Surabhi | | Weymouth | Wednesday, March 16 | 8:30-10am | Kyra/Carol | | Weymouth | Thursday, March 31 | 2-3:30pm | Kyra/Carol | | Worcester | Tuesday, February 23 | 2:30-4pm | Chris | | Worcester | Thursday, March 3 | 2:30-4pm | Chris | | Worcester | Sunday, March 6 | 8:30-10am | Chris | | Worcester | Friday, March 11 | 8:30-10am | Chris | | Worcester | Tuesday, March 15 | 8:30-10am | Chris | | Worcester | Tuesday, March 22 | 2:30-4pm | Chris |
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PATIENT CARE MANAGERS
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Name
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Email
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Cell
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Position
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Covering Office
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Bowden, Marilyn
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774-502-7478
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Patient Care Manager
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Danvers and
Gloucester
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Dunn, Maria
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508-688-2449
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Patient Care Program Manager
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SS02 Southborough
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Gardner, Elaine
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617-680-1105
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Patient Care Manager
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Charlestown
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Gill, Christine
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774-502-5725
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Patient Care Manager
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Worcester
| |
Mihalick, Kyra
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617-913-6823
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Patient Care Manager
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VNAB Therapy
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Morris, Carol
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617-913-3006
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Patient Care Program Manager
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Quincy
| |
Saxena, Surabhi
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774-463-7336
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Patient Care Manager
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Leominster & SS55 Southborough
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Vitello, Maura
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774-502-7475
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Patient Care Manager
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Needham
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QI SUPPORT
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Covering Office
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Name
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Email
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Office Phone
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Position
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All VNAB
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Hughes, Kim
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617-886-6501 x5419
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QI Support Coordinator
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All VNACN
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Schultz, Chris
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617-886-6501 x6527
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QI Support Coordinator
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All VNACN
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Rao, Shamala
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508-756-7176 x6876
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QI Nurse
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| March 7, 2016 |
The Connecter
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Volume 5, Issue 10
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FOLLOW US ON SOCIAL MEDIA!
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Confidentiality Notice: The Connecter newsletter is an internal communication intended only for employees of VNA Care Network Foundation and Atrius Health. Information contained within this newsletter includes confidential, proprietary, and privileged content. Unauthorized forwarding, printing, copying, distribution, and/or negligent handling is strictly prohibited and could result in disciplinary action.
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