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For internal use only. Please do not distribute.
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Weekly Newsletter for Employees of VNA Care Network Foundation
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To ensure you're seeing the Connecter in its entirety:
- PC Users: right-click on the download images button at the top of this email.
- iPad Users: hold stylus down on images button until menu appears. Select download pictures.
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CONNECTER
ARCHIVES
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Below is this week's issue of the Connecter newsletter, which is required reading for all employees. The next edition will be published on Monday, February 29, with articles due to connecter@vnacarenetwork.org by Friday, February 26. |
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KEY DATES THIS WEEK
- Tuesday, March 1: Mantoux Southborough
- Tuesday, March 1: Mantoux Leominster
- Tuesday, March 1: OASIS Session Southborough
- Wednesday, March 2: Mantoux reads Danvers
- Wednesday, March 2: Mantoux Needham
- Wednesday, March 2: Mantoux Charlestown
- Wednesday, March 2: OASIS Session Charlestown
- Wednesday, March 2: OASIS Session Danvers
- Wednesday, March 2: OASIS Session Needham
- Thursday, March 3: Mantoux reads Southborough
- Thursday, March 3: Mantoux reads Leominster
- Thursday, March 3: OASIS Session Southborough
- Thursday, March 3: OASIS Session Worcester
- Friday, March 4: Mantoux reads Danvers
- Friday, March 4: Mantoux reads Needham
- Friday, March 4: Mantoux reads Charlestown
- Sunday, March 6: Mantoux Worcester
- Sunday, March 6: OASIS Session Charlestown
- Sunday, March 6: OASIS Session Worcester
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IN THIS ISSUE:
SERVICE EXCELLENCE
ANNOUNCEMENTS AND UPDATES
CLINICAL SERVICES
FACILITIES
FUND DEVELOPMENT
HUMAN RESOURCES
INFORMATION SYSTEMS
QUALITY AND RISK MANAGEMENT
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February 29, 2016
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Volume 5, Issue 9
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Service Standard of the Week:
Service Standard #9: Workplace Cleanliness
We maintain a professional, clean, organized work bag and work area, whether in the patient's home or in the workplace.
Here are some behaviors that demonstrate standard #9:
- Your work environment is a reflection of you. Take personal responsibility for maintaining high levels of cleanliness throughout your work area.
- Uncompromising levels of cleanliness are expected of everyone.
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Service Excellence Champion Group
The Service Excellence Champion group meets monthly to discuss ways to further our organization's commitment to exceptional service excellence.
Key Initiatives Being Worked On:
- Streamlining communication methods and tools
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- Town Hall Meetings
- Service Excellence training for new employees
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- Improving patient experience
- Huddle strategies
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Please contact the Champions listed below if you would like to have an initiative or issue reviewed at the next meeting. Thank you!
- Ann Bohac
- Debbie Brown
- Katie Callahan
- Jen Casper
- Simone Charpentier
- Lori DeRosa
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- Wendy Drake
- Jill Enwright
- Kelly Frew
- Dave Hanley
- Brielle MacDonald
- Cheryl Milas
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- Mary Ann O'Connor
- Adele Pike
- Lorraine Potter
- Dave Rose
- Geri Spina
- Charlvic Williams
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Submitted by Rhonda Wiles, RN in the Quincy Office
I heartily second the praise of the IT staff (by Deb Nowak). It is frustrating and easy to get frazzled working with the equipment and system flaws, problems and limitations. Ray has always been knowledgeable and calm. I can trust his advice. Carol and John, I have less experience with them but they are also knowledgeable and calm.
Submitted by Catherine Frasco, Rehab Services Manager in the Leominster Office Kudos to Shirley Lucier, WOCN, in the Leominster office for her dedication to educating our clinical staff at every opportunity. She presents short, meaningful, and informative power point presentations at each case conference and staff meeting! She is an invaluable resource to our field clinicians and agency.
Submitted by a resident at New Horizons for Dieumene Nestor, CHHA This young lady appeared on time, promptly emptied trash, refilled track basket with another plastic bad, made my bed, and had me in my wheelchair ready for breakfast all in 5 minutes. Best of all, she re-appeared, ready to return to me promptly. Submitted by Jane Shea, Office Nurse in the Charlestown Office I would like to recognize the following clinicians for stepping up and helping the SEN team this week. I want them to know that their efforts are greatly appreciated. I would like to thank: Renee Scott Packard PT; Jessica Dimenna, RN; Mamie McCarthy, RN; Lisa McNeil, RN; and Maryann Palizzolo, RN who all stepped up and took SOC's or ROC's to help cover some of the SEN teams 11 uncovered visits on February 25 and 26. These clinicians literally went well out of their way to provide superior service to our patients. Also, a shout out to Barbara Buczynski, RN and Angela Kelly, PT who helped coordinate this inter-office coverage. It really does take a village of effort at times.
Submitted by Robin Wilson, Palliative Care Program Manager
I wanted to contribute to honoring an outstanding employee.
Mary Downs is an admin assistant here in Woburn and in addition to her regular work, she works 10 hours a week helping with our Palliative Care Team. I want to send Kudos and gratitude for her going above and way beyond this past week while I was out ill. She kept things organized, timely, and kept the team on top of their game while I was out. This team could not function without her hard work and dedication and I wanted to thank her for her outstanding commitment to Palliative Care. Thanks!!
Submitted by Laura Lawrence, Administrative Assistant at New Horizons
Kristy Isaac assisted a resident who was having difficulty breathing. The resident was extremely anxious and did not want to go to the emergency room for evaluation. The resident kept saying she did not want to go. Kristy knelt down next to her wheelchair to speak with her. Kristy was able to calm the resident down which lessened her anxiety, so that by the time the EMTs arrived the resident was able to listen and speak with the EMTs about her condition and they went to the ER for medical evaluation. It was amazing to watch how gently and compassionately Kristy was able to communication with this resident. Submitted by Stacy Campbell, RN in the Needham Office I was speaking with patient M. Danis who was almost in tears saying how grateful she was and how amazing all of the nurses have been and how great Cheryl Campbell was. Submitted by Cindy MacHenry, Clinical Manager at the Tippett and de Rham Hospice Homes
I wanted to publically thank Dave Hanley from the IT department. He exemplified true service excellence last Friday (2/19/16). The staff brought it to my attention that (again) patients could not connect to the wireless at the Tippett home and the wireless in general was "not working". Lots of patients and their families depend on the wireless to Skype, play games, and family members still need to connect to their work. There is one young patient in particular that only agreed to come to Tippett if he could play his games, but this was not happening for him. When I brought the issue to the attention of George Richardson, he acknowledged the problem and sent Dave over to the house. Dave had come from Southborough and I am sure had a multitude of things on his to do list-this problem not being one of them. Dave and I were there until after 7pm, but he, along with the assistance of many who he communicated with on the phone finally resolved the issue-making for a very happy patient! He also found the time to install a new printer for me that had arrived, which meant so very much as it is the only place I can print and have been without for about a month, despite the intense repairs that Eric Bromberg tried to do several times. Thank you Dave for handling all that you did that day with a smile all the way-it meant a lot.
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 Scenes from the Street
Share your pictures from the office or the field with us by sending them to connecter@vnacarenetwork.org!
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| Team 48 got together recently to celebrate their manager Caroline Walton's birthday!
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| Lorraine Johnson, MCH Nurse, spotted this family of turkeys hanging out on a Mattapan roof.
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ANNOUNCEMENTS AND UPDATES
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Length of Service Award Recipients - Needham Office
Our employees are our greatest asset and best indicator of our success...and based on our HomeCare Elite status and 4-4.5 CMS Star ratings, we have an exceptional team! We are lucky to have so many dedicated employees who commit themselves to our organization and the patients we serve.
Over the next several weeks we will go office by office and recognize all those who have reached milestone anniversaries. Congratulations!
Needham Office |
Denise Hall
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25 Years
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Beverley Riley
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25 Years
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Elizabeth Mullaney
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20 Years
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Nadine Silver
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20 Years
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Michele Patterson
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20 Years
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Laura Long
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20 Years
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Adele Pike
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20 Years
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Christine Ciolfi
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15 Years
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Dwane Joseph
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10 Years
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Meredith Roberts
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10 Years
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Kaitlin Federico
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10 Years
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Jill Enwright
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10 Years
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Kristin Ishac
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10 Years
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Jennifer Trocki
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10 Years
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Amy Gallant
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5 Years
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Gretchen Hildebrandt
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5 Years
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Anne Hourihan
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5 Years
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Jeanmarie Beers
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5 Years
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Elizabeth Mellor
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5 Years
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Katherine Jennings
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5 Years
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Vickie Falcon
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5 Years
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Carolyn Wirth
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5 Years
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Denise Murphy Assumes MSW Team Manager Position
By Katie Callahan, Associate Director of Clinical Services
I am very pleased to share the news that Denise Murphy has accepted a Patient Services Manager position in the Quincy office. Denise will be the new manager for the MSW Team. Staff are excited to know they will be working with Denise as she brings her hospice and quality expertise back to the adult team. While she will certainly be a loss for hospice, we all will benefit from having her remain within the organization.
Denise will assume her new team responsibilities on 2/29/16. Please help me in welcoming her to her new role! Thank you in advance for your support of Denise and MSW Team.
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Girls Inc Looking for Alumni!
Girls Inc. of Worcester is celebrating 100 years in 2016. Their goal is to locate as many alumni as possible to help them celebrate their 100 year anniversary, to keep alumni informed about Girls Inc. events and volunteer opportunities, and to shine a spotlight on successful Girls Inc. girls.
If you are in the Central MA area and were involved in Girls Inc., please consider contacting Anne McCarthy at AMcCarthy@girlsincworcester.com for ways you can get involved!
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New VNAB Consent and Handbook
VNAB: Calling All Clinicians who conduct SOC/Admission Visits and 1st Evaluation Visits - New Patient Consent and Patient Handbook, as of 3/7/16. As of March 7, the VNAB will be using the new Patient Consent and Patient Handbook during SOC/Admission Visits, as we have been discussing during recent Team Meetings. In the near future this will be rolled out to VNA Care Network clinicians and staff as well.
Click the FULL ARTICLE button below for more information.
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Focus on Fall Risk Reduction
I'd like to invite ALL clinical staff to attend one of our three Continuing Education sessions entitled Care of the Patient at Risk for Falls The first session will be held in Worcester from 8:30-10:30am, Thursday March 17, 2016. Subsequent sessions will be held in Needham on Thursday, April 21 from 2-4pm and in Charlestown on Thursday, May 5 from 8:30-10:30am.
Click the FULL ARTICLE button below for more information.
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Tips for Viewing Video Modules on the Education Portal
By Brielle MacDonald, Education Program Coordinator and Dave Hanley Computer Operations Manager
There are multiple required modules and Continuing Education offerings on the Ed Portal that involve viewing videos. Click the FULL ARTICLE button for tips for viewing these offerings so that the videos open and play easily for you.
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Pets and Patient Visits
By Adele Pike, Director of Education
The Agency takes employee safety very very seriously. We are concerned because we are seeing an increase in the number of clinicians who have been bitten by patients' dogs. So, this is a reminder. When patients sign the consent for service on admission one of the things they are agreeing to do is to provide a safe environment for VNA clinicians. A safe environment includes ALL pets being secured behind closed doors in a room away from where care is being delivered. We've heard from clinicians that they have encountered adorable puppies and kittens, dogs and cats, snakes and alligators, ferrets, goats, and miniature horses in patients' homes. No matter how cute or friendly, no matter how much of an animal lover a clinician is ---pet behavior is unpredictable when a stranger is touching their owner. No matter how cute or friendly the pets are---the rule is the same: they need to be secured away from the care area.
Click the FULL ARTICLE button for more information.
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Documentation of Herpes Zoster in Encore
This is for ENCORE users, McKesson information will be forthcoming. Vaccination History is documented in the Medication screen within the allergy section. Immunizations can be added, edited, viewed, or deleted from the buttons to the right of the immunization history screen. When Add Imm is clicked, the screen below appears. Now any vaccine the patient has received can be entered by anyone including office personnel who might know the date of the shingles vaccine. They can be added at any time and will copy forward to the next episode.
Click the FULL ARTICLE button below for more information.
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Micro-Kill Disinfection Wipes Now Available
Many staff have requested a product that could be used to disinfect large surface areas. So this Medline product, Micro-Kill, has been purchased for all offices. The container has 160 large sheets that can be used for disinfection. They are to remain in the clinical utility room in each office for staff to use.
Click the FULL ARTICLE button below for more information.
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Behavioral Health Quick Tips
When making a referral to the Behavioral Health Program:
McKesson Users:
- Write an Inter-Agency referral to Behavioral Health in clinical explorer in notes under the case communication note category. Note type: BH Macro [BH].
Encore Users: Please do not automatically transfer cases to Behavioral Health when a referral is made. Click the FULL ARTICLE button below for more information.
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HHA Corner
By Elaine Buckley, Patient Services Manager
This article is for VNAB clinicians
When a patient is being discharged from the agency and they have a HHA it is imperative that the primary clinician notify the HHA Department of the discharge so that they may cancel the aide from any further visits. Unfortunately, some clinicians have accidentally missed this step. Recently we have had to write off an unusually high number of HHA visits. This is not only a financial problem but it puts the agency at risk by having a HHA from our agency in the home unsupervised.
Click the FULL ARTICLE button below for more information.
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Inservice: Safety Issues For Home Health Care Providers
We are pleased to announce that Safety Education in-services, presented by our Security Consultant, Clare M. Schroeder, are now being offered organizational-wide and open to all staff. Below are additional scheduled sessions being offered. Title: Safety Issues For Home Health Care Providers. Leominster Office | Tuesday, March 8 | 8:30-9:30am
Southborough Office | Wednesday, March 9 | 8:30-9:30am
Danvers Office | Wednesday, March 16 | 8:30-9:30am
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Mantoux Testing in February/March
By Beverly Salate, Wellness Manager
BEGINNING IN 2016 ALL MANTOUX TESTING WILL BE IN FEBRUARY/ MARCH...MARK YOUR CALENDARS!! Please note that some dates have changed.
Wellness will be doing Mantoux testing for all licensed clinicians around the first quarter OASIS education sessions. This is a change for both VNAB and VNACN. We will be in each office 1-hour before the session starts and will stop 5 minutes before the program begins. We will also be available 1-hour after the program to administer Mantoux. We cannot plant a Mantoux on a Thursday, as staff would have to come in on the weekend to have it read, so I have added additional sessions in a few of the offices that are not around OASIS sessions. Wellness will also be available 2 days after the Mantoux is planted to read the results All licensed clinicians are required to have a yearly Mantoux (or complete a positive reactor's form). Mantoux can be safely given 7 days apart and it is recommended that pregnant women be tested as well. Questions? Contact Beverly Salate at 888-663-3688 ext. 5603 or bsalate@vnacarenetwork.org.
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February 2016
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Sun
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Mon
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Tue
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Wed
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Thu
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Fri
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21
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22
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23
Worcester 1:30-4:30
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24
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25
Worcester reads 8-11
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26
Southborough 8-11
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28
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29
Danvers
8-4
Southborough reads 8-10a
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March 2016
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Sun
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Mon
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Tue
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Wed
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Thu
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Fri
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1
Southborough 7:30-11
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2
Danvers
7:30-11 reads and admin
Needham 7:30-11
Charlestown 1-4
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3
Southborough reads 8-11
Leominster reads 12:30-4
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4
Danvers reads
8-11
Needham
reads 8:30-1:30
Charlestown reads 12:00-3:00
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6
Worcester 7:30-11
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7
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8
Needham
7:30-11
Worcester reads 8-11
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9
Quincy
8:30-10
Worcester 8:30-10a (to be read by Manager 3/11)
Charlestown reads 9-10:30 and 1-3
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10
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11
Worcester 7:30-11
Quincy reads 2-4p
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13
Needham 7:30-11
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14
Needham 7:30-11
Worcester reads 8-11
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15
Charlestown
7:30-11
Worcester
7:30-11
Danvers
7:30-11
Needham reads
8:30-3
Southborough 1:30-4:30
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16
Weymouth 7:30-11
Needham reads 12:30-2
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17
Worcester reads 8-11
Charlestown reads 8:30-10
Southborough reads 12:30-4
Danvers reads 1-4
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18
Weymouth reads 8:30-10
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20
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21
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22
Woburn
8-11:30a
Worcester
1:30-4:30
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23
Leominster 7:30-11
Woburn
1-4
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24
Woburn reads by manager |
25
Woburn reads
7:30-11a
Leominster reads 8-11
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27
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28
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29
Woburn
7:30-11:30a
Danvers
1:30-4:30
de Rham
10-12p
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30
Needham
8-12:30
New Horizons
8-9a
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31
Woburn reads
12:30-4
de Rham reads 11-1p
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April 1
Needham reads by manager
New Horizons reads 8-9a
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Transferring Calls to and from Avaya and ShoreTel Lines
By Lorraine Potter, Director of Facilities
To transfer a call from the Avaya to the ShoreTel system you would do the following.
1. You have the live call press transfer then 9 1 (***)***-****.
2. Introduce the caller never just complete it could go to voicemail.
3. Then press complete.
To transfer a call from the ShoreTel to Avaya system you would do the following.
1. You have a live call press transfer then 9 1 (***)***-****.
2. Introduce the caller never just hang up it could go to voicemail.
3. Then hang up.
Note: ** stands for the number you need at the other office location
Please note any questions on Avaya phones contact Jennifer @ X6911 for ShoreTel questions contact Tamonka @ X6833.
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Recycling Cartridges
By Lorraine Potter, Director of Facilities
Recycling Hewlett Packard Cartridges - DO NOT THROW THESE AWAY PLEASE!
Please send all used Cartridges to Facilities in Worcester
Any Questions please contact X6911.
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New HVAC System in Worcester
The Worcester office is installing an upgraded heating and A/C system over the coming months.We will need to relocate staff and Facilities and IT are working to get everyone accommodated in temporary locations while their area is being worked on.
The schedule is as follows:
- 1 South (main auditorium) - 2/29-3/11 after hours to accommodate daycare
- 1 North (daycare/reception) - 3/14 to 3/18 after hours to accommodate daycare
- 2 South (referral center) 3/21 to 4/1 (Time TBD after meeting)
- 2 North (clinical area) 4/4 to 4/15 (Time TBD after meeting)
- Boilers and other prep work 4/15 to 4/29
- Start up 4/29 to 5/20 (Pending on Weather)
Please contact Lorraine Potter, Director of Facilities, with any questions at LPotter@vnab.org.
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Tickets on Sale Now for Fourth Annual North Shore Spring Fling
The volunteers on VNA Care Network's North Shore Community Cabinet are planning the fourth annual North Shore Spring Fling to support our patient care. The event will be held 7 p.m. Saturday, May 7, at the home of John Archer, 10 North St., Danvers.
The evening features live music by Just In Time and pianist Nathan Johnson. Learn some dance moves as special guest performers demonstrate and offer informal instruction in salsa, rhumba, foxtrot, and more.
Live and silent auctions, heavy hors d'oeuvres and dessert round out the evening. Tickets are $50 per person and may be purchased at http://bit.ly/1oKe6q7 or by calling Beth Sobezenski at 888-663-3688, ext. 1361.
Photo caption:
Mary Ann O'Connor, Jane Woodbury, and John Archer at the North Shore Spring Fling
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EAP Employee Newsletter
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| March Newsletter Includes:
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Beware of Income Tax Scams
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What Parents Need to Know about Adderall Abuse
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How to Interrupt Impulse Eating
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New Sedative Drug Crisis
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When Change Comes, Will You Adapt?
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Should You Be Screened for Depression?
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Let's Talk about Colorectal Cancer
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Why Not Discuss Politics at Work?
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Employee New Hire Referral Bonus Program
The new hire referral bonus program includes employee referrals for RNs, LPNs, PTs, PTAs, OTs, COTAs, and SLPs. If you would like to refer a friend, family member, or colleague, please inform the appropriate Human Resources Representative at your location prior to the applicant coming in for an interview. Please note, when two or more employees refer the same applicant, the referral bonus will be split equally amongst the employees. Referral bonuses are paid out after the referred employee's three and six month anniversary, as long as they are in a paid status at those intervals. Please contact Cheryl Milas at cmilas@vnacarenetwork.org or Debbie Brown at dbrown@vnab.org for more information.
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Job Postings - VNAB and VNAHC
To learn more about career opportunities listed in the links above, contact Debbie Brown, Human Resources Manager at dbrown@vnab.org.
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Job Postings - VNACN and VNAHC
To learn more about career opportunities, contact a human resources representative:
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Employee Advisory Team Suggestions
To suggest an area of focus to the Employee Advisory Team (EAT), please email your suggestion to EATSuggestionbox@vnab.org. Suggestions can include ideas to improve current processes and procedures, remove redundancies, or even to provide feedback on something you think is/is not working. Please feel free to discuss any issues that you would like brought to EAT with the following members of the committee:
- Liz Bourne
- Ray Brackett
- Linda Britt
- Kim Dio
- Kelly Frew
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- Mary Helen Mahoney
- Susan Marlin Procter
- Mary McCarthy
- Ilona O'Connor
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- Mary Ann O'Connor
- Mae Powers
- David Rose
- Danny Yang
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EAT is also on the lookout for new members. If you're interested in participating, or for more information on what EAT is all about, please reach out to any of the members listed above. Meetings are held monthly in the Charlestown office.
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Phishing Warning
Please be aware to pay attention to suspicious emails. There is one out there recently with a Subject of Admin Update that may not even have your name in the To: line. Just delete these emails. If you have accidentally clicked any links, please contact your local IT personnel.
Remember to always make sure you know and trust the senders of any emails.
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IT Department On-Call Staff for Week of 2/29/16
For Encore issues including communications, Encore laptops, WebVPN and general technology
- Through Friday, March 4, 11:59 PM - Gary Weller (774) 239-6064
- Beginning Saturday, March 5, 12:00 AM - Eric Bromberg (774) 463-7320
For McKesson issues including iPads and laptops and general technology (support is provided weekdays 6:00 PM to 10:00 PM, weekends and holidays 7:00 AM to 3:00 PM)
- Through Tuesday, March 1, 10:00 PM - Cathy Langone (617) 913-3003
- Beginning Wednesday, March 2, 6:00 PM - John Williams (617) 913-3003
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| QUALITY AND RISK MANAGEMENT |
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Update: CMS Regulation with HgA1C for Patients with DM Diagnosis
By Patient Care Program Managers Carol Morris, BSN, RN, COS-C and Maria Dunn, MSN, RN, COS-C
PURPOSE: The purpose of this process is to meet the CMS regulation to obtain an HgA1C within 120 days of the first encounter with all diabetic patients and then every 120 days thereafter.
Individual processes for McKesson and Encore can be found by clicking the FULL ARTICLE button below.
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Documenting an HgA1C in Encore
We are now required to provide documentation of an HgA1C result drawn within the past 120 days (4 months) for all patients with both: AND To assist in meeting this requirement, all disciplines can document A1c information in their appropriate Base Care Plan. When the Referral Center receives an A1c result it is documented in Doc Com titled: "HgA1C". Please click the FULL ARTICLE button for more information.
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Q1 OASIS Education
The QA Department is committed to providing continuing quarterly education sessions for OASIS guidance and accuracy into 2016. As we move into Value Based Purchasing, our care and the measurement of our outcomes is key to the future. Please see following Q1 schedule for the office dates and times. The sessions are 90 minutes and mandatory. As always, you may go to an office of your choosing to complete the education. Please coordinate with your manager. We look forward to seeing you at the sessions.
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Office
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Day/Date
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Time
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Presenter
| | Charlestown | Sunday, March 6 | 8-9:30am | Elaine/Kyra | | Charlestown | Wednesday, March 2 | 2-3:30pm | Elaine/Kyra | | Charlestown | Tuesday, March 15 | 8:30-10am | Elaine/Kyra | | Charlestown | Thursday, March 31 | 2-3:30pm | Elaine/Kyra | | Danvers/Gloucester | Wednesday, March 2 | 8:30-10am | Marilyn | | Danvers/Gloucester | Tuesday, March 15 | 8:30-10am | Marilyn | | Danvers/Gloucester | Thursday, March 24 | 8:30-10am | Marilyn | | Danvers/Gloucester | Tuesday, March 29 | 2:30-4pm | Marilyn | | Leominster | Thursday, March 10 | 2:30-4pm | Surabhi | | Leominster | Wednesday, March 23 | 8:30-10am | Surabhi | | Needham | Wednesday, March 2 | 8:30-10am | Maura | | Needham | Tuesday, March 8 | 8:30-10am | Maura | | Needham | Sunday, March 13 | 8:30-10am | Maura | | Needham | Monday , March 14 | 8:30-10am | Maura | | Needham | Thursday, March 24 | 8:30-10am | Maura | | Quincy | Tuesday, March 8 | 2-3:30pm | Kyra/Carol | | Quincy | Thursday, March 24 | 8-9:30am | Kyra/Carol | | Southborough | Thursday, February 25
| 2:30-4pm | Maria/Surabhi | | Southborough | Tuesday, March 1 | 8:30-10am | Maria/Surabhi | | Southborough | Thursday, March 3 | 2:30-4pm | Maria/Surabhi | | Southborough | Tuesday, March 15 | 2:30-4pm | Maria/Surabhi | | Weymouth | Wednesday, March 16 | 8:30-10am | Kyra/Carol | | Weymouth | Thursday, March 31 | 2-3:30pm | Kyra/Carol | | Worcester | Tuesday, February 23 | 2:30-4pm | Chris | | Worcester | Thursday, March 3 | 2:30-4pm | Chris | | Worcester | Sunday, March 6 | 8:30-10am | Chris | | Worcester | Friday, March 11 | 8:30-10am | Chris | | Worcester | Tuesday, March 15 | 8:30-10am | Chris | | Worcester | Tuesday, March 22 | 2:30-4pm | Chris |
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PATIENT CARE MANAGERS
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Name
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Email
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Cell
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Position
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Covering Office
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Bowden, Marilyn
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774-502-7478
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Patient Care Manager
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Danvers and
Gloucester
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Dunn, Maria
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508-688-2449
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Patient Care Program Manager
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SS02 Southborough
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Gardner, Elaine
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617-680-1105
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Patient Care Manager
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Charlestown
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Gill, Christine
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774-502-5725
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Patient Care Manager
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Worcester
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Mihalick, Kyra
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617-913-6823
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Patient Care Manager
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VNAB Therapy
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Morris, Carol
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617-913-3006
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Patient Care Program Manager
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Quincy
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Saxena, Surabhi
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774-463-7336
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Patient Care Manager
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Leominster & SS55 Southborough
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Vitello, Maura
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774-502-7475
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Patient Care Manager
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Needham
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QI SUPPORT
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Covering Office
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Name
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Email
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Office Phone
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Position
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All VNAB
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Hughes, Kim
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617-886-6501 x5419
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QI Support Coordinator
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All VNACN
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Schultz, Chris
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617-886-6501 x6527
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QI Support Coordinator
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All VNACN
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Rao, Shamala
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508-756-7176 x6876
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QI Nurse
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| February 29, 2016 |
The Connecter
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Volume 5, Issue 9
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FOLLOW US ON SOCIAL MEDIA!
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Confidentiality Notice: The Connecter newsletter is an internal communication intended only for employees of VNA Care Network Foundation and Atrius Health. Information contained within this newsletter includes confidential, proprietary, and privileged content. Unauthorized forwarding, printing, copying, distribution, and/or negligent handling is strictly prohibited and could result in disciplinary action.
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