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For internal use only. Please do not distribute.
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Weekly Newsletter for Employees of VNA Care Network Foundation
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To ensure you're seeing the Connecter in its entirety:
- PC Users: right-click on the download images button at the top of this email.
- iPad Users: hold stylus down on images button until menu appears. Select download pictures.
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CONNECTER
ARCHIVES
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Below is this week's issue of the Connecter newsletter, which is required reading for all employees. The next edition will be published on Monday, February 8, with articles due to connecter@vnacarenetwork.org by Friday, February 5. |
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Key Dates this Week
- Thursday, February 4: Safety Inservice > Worcester
- Friday, February 5: National Wear Red DayŽ
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IN THIS ISSUE:
SERVICE EXCELLENCE
ANNOUNCEMENTS AND UPDATES
CLINICAL APPLICATIONS
CLINICAL SERVICES
FACILITIES
FUND DEVELOPMENT
HUMAN RESOURCES
INFORMATION SYSTEMS
QUALITY AND RISK MANAGEMENT
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February 1, 2016
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Volume 5, Issue 5
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Service Standard of the Week:
Service Standard #5: Service Recovery
We ensure complaints are acknowledged, addressed, and proper action is taken by utilizing LEAP.
Here are some behaviors that demonstrate standard #5:
- If a complaint arises, respond with a sense of urgency; listening carefully and empathically with your eyes, ears, and heart; and resolving the issue to the customer's satisfaction.
- Anyone who receives a complaint will own it, resolve it to the customer's satisfaction and record it. We track customer complaints to assess for process improvements.
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CONNECTER QUIZ WINNER!!!
Congratulations to Melisa Mantha, RN in the Worcester office for being last week's Connecter Quiz winner of a $50 American Express gift card!
The question was "provide an example of how language affected an interaction you have had." Melisa's submission was too great not to share!
How easy it is to miscommunicate.
I recently started seeing a patient originally from the U.K. Initially I thought, "boy this accent might make communication difficult." But I soon realized that I should be very careful in my terminology with her. Our first instance of miscommunication was the fact that she thought, based on whatever information or experience she had with our line of work... That I was a hospice nurse. Once we got over that bump I was quickly on to the next... She kept referring to "the surgery." And so I thought, "gee she must have a procedure scheduled or had one recently that I'm unaware of." Upon further investigation I learned that the term "surgery" really meant something like "clinic."
I can't imagine what else we miscommunicated over. And if I had been using abbreviations, slangs, or terms of endearment it could have been much worse! A reminder how much of our work depends on clear communication and when it's not so clear... How drastically our outcomes could be and probably are affected.
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Service Excellence Champion Group
The Service Excellence Champion group meets monthly to discuss ways to further our organization's commitment to exceptional service excellence.
Key Initiatives Being Worked On:
- Streamlining communication methods and tools
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- Town Hall Meetings
- Service Excellence training for new employees
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- Improving patient experience
- Huddle strategies
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Please contact the Champions listed below if you would like to have an initiative or issue reviewed at the next meeting. Thank you!
- Ann Bohac
- Debbie Brown
- Katie Callahan
- Jen Casper
- Simone Charpentier
- Lori DeRosa
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- Wendy Drake
- Jill Enwright
- Kelly Frew
- Dave Hanley
- Brielle MacDonald
- Cheryl Milas
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- Mary Ann O'Connor
- Adele Pike
- Lorraine Potter
- Dave Rose
- Geri Spina
- Charlvic Williams
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Note from Nicole Kotsovilis, LPN in the Gloucester office
I wanted to pass on a compliment from a patient's daughter. She told me that she found it very comforting that she was able to call the VNA at night when her mom was having a problem and get through to a nurse who was able to assist and advise them over the phone, She didn't remember the name of who she spoke with, but said she really appreciated being able to rely on the VNA for help when she needed it!
Submitted by Lindsey Gallagher, Manager of Clinical Orientation and Education in the Needham office
A patient called me in the Needham office earlier this week to let me know how impressed he was with Lauren Sachetta, RN. He explained that Lauren had been visiting him for about one month and he thought she was a "just a wonderful nurse." Kudos, Lauren!
Submitted by Geri Spina, Clinical Services Manager on behalf of patient E. Davis I had to make sure I spoke with someone from the office. I am so glad they came to my house and took care of me. They were so good and you are blessed with two of the best girls in the world. Kudos to Emily Russell, PT and
Denise Hall, OT
The Facility Dept would like to give a shout out to Keith Giannelli, Ray Bracket, John Williams, and Linda Britt for helping Dan Pagliuca move furniture from one of the Charlestown office neighbors into our space. This furniture was going fast and it was a last minute decision we needed help and they stepped up. This was no easy task - thank you. OUTSTANDING EXAMPLE OF TEAMWORK AND SERVICE EXCELLENCE!
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Scenes from the Street
Share your pictures from the office or the field with us by sending them to connecter@vnacarenetwork.org!
Last Thursday, VNACNF and Atrius Health welcomed State Representative Denise Garlick to the Needham office for a legislative visit. Representative Garlick not only supports all of our efforts to keep patients healthy and in the community, but she is also a nurse and longtime advocate of the aging population...together we make a great team! (Pictured L-R: Dr. Rick Lopez, SVP of Population Health for Atrius Health and Chief Medical Officer for VNACNF, Representative Denise Garlick, Mary Ann O'Connor, and Kathy Keough, Director of Government Relations for Atrius Health and VNACNF)
In honor of national puzzle day, the Quincy office had pizza and a puzzle competition!
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ANNOUNCEMENTS AND UPDATES
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Length of Service Award Recipients - Danvers Office
Our employees are our greatest asset and best indicator of our success...and based on our HomeCare Elite status and 4-4.5 CMS Star ratings, we have an exceptional team! We are lucky to have so many dedicated employees who commit themselves to our organization and the patients we serve.
Over the next several weeks we will go office by office and recognize all those who have reached milestone anniversaries. Congratulations!
Danvers Office
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Rhonda Peabody
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30 Years
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Deborah Corkum
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20 Years
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Nancy McQuillin
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10 Years
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Kimberly Connelly
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10 Years
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John Budrow
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10 Years
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Elizabeth Sobezenski
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10 Years
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Joan Fitzpatrick
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10 Years
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Kenneth Breitenstein
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10 Years
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Susan Pickering-Smith
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5 Years
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Nina Weymouth
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5 Years
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Lorraine Harnett
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5 Years
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Karen Hoffman
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5 Years
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Lori DeRosa
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5 Years
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Continuing Education Offerings
By Adele Pike, Director of Education
The brochure that describes Continuing Education offerings for 2016 is now available.
You will find these colorful brochures placed and posted around your office and in the reception area of your office.
There are live in-services and online courses. Most offerings provide CEs for nurses upon successful completion. These offerings are clinical in focus but are open to all employees. Live offerings require pre-registration; online offerings require some computer preparation. Instructions are in the brochure.
You may use your Education Hours for these offerings; the process for using Education time applies.
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Wear Red & Raise Your Voice on National Wear Red DayŽ - Friday, February 5, 2016
Why go Red? Heart disease and stroke cause 1 in 3 deaths among women each year, killing approximately one woman every 80 seconds. Fortunately, we can change that because 80 percent of cardiac and stroke events may be prevented with education and action. That's why this year we are asking that you wear red on National Wear Red DayŽ Friday, February 5, 2016, encourage others to do the same and schedule a Well-Woman Visit, a prevention check-up to review a woman's overall health so her doctor can measure blood pressure, check cholesterol and look for signs of heart disease, stroke and other illnesses. Wear red. On National Wear Red DayŽ, be sure to wear something red to show your support for women with heart disease and stroke.
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Old OASIS with ICD-9 Forms will be retired in McKesson
By Kathy Schuft, Clinical Application Specialist
Quick Note: Sometime on Thursday, February 4th we will retire the old OASIS forms that include ICD-9 codes. It was necessary to keep them available up until now for catch up work after October 1st. This should be good news to clinicians as they will no longer risk selecting the wrong form. Please let me know if you have any questions at kschuft@vnab.org.
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Update to McKesson Support Line
As of Saturday February 6 there will be ONE phone number to reach someone for McKesson support. 617-886-6730
The hours will remain the same: - Mon-Friday 7a - 3p
- Sat/Sun/Holiday 7am to 7pm.
Please make sure to save this is your work cell phone. 617-645-8312 will no longer be a contact number for weekend support. Any questions please contact Elizabeth Bourne at 617-886-6425 or ebourne@vnab.org.
How to save a new contact into your iPhone: Go into the phone app, tap on keypad to get to the screen that lets you dial a phone number. Dial the new phone, number but do not hit the green phone. Tap the small plus sign to the left of the phone number. You will get a pop up at the bottom of the screen, tap on Create New Contact. In the name section type in McKesson Help Line. Tap on Done in the upper right. This will save the number to the contacts in your iPhone. |
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Inservice: Safety Issues For Home Health Care Providers
We are pleased to announce that Safety Education in-services, presented by our Security Consultant, Clare M. Schroeder, are now being offered organizational-wide. Below is the second scheduled session being offered in the Worcester office. Please note that we will be planning these offerings in other office sites over the year. Title: Safety Issues For Home Health Care Providers. Thursday, February 4 | 9 -10am Worcester office | Main Auditorium
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Infusion Update
By Liz Dow, IV Clinical Services Manager
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CHART REVIEWS
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RESOURCES AVAILABLE
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- Infusion patients on caseload are on the rise.
- These patients require additional attention as they have increased comorbidity and demand increased assessments and teaching related to diagnosis and therapy.
- The IV team has noticed that our documentation has begun to lag just a bit. This could effect quality of patient care and reimbursement if not addressed.
- Please use the tools available to you.
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- MACRO in the McKesson system
- IV Care Plans in Encore
- IV Coordinators available to assist with triage and documentation- please call us.
- Elizabeth 774-463-7350
- Donna 617-827-7523
- Leanne 781-697-1749
- We have another, but she is still training.
- Our goal is excellent and compassionate patient care, and clinical support to our external and internal customers.
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Mantoux Testing in February/March
By Beverly Salate, Wellness Manager
BEGINNING IN 2016 ALL MANTOUX TESTING WILL BE IN FEBRUARY/ MARCH...MARK YOUR CALENDARS!!
Wellness will be doing Mantoux testing for all licensed clinicians around the first quarter OASIS education sessions. This is a change for both VNAB and VNACN. We will be in each office 1-hour before the session starts and will stop 5 minutes before the program begins. We will also be available 1-hour after the program to administer Mantoux. We cannot plant a Mantoux on a Thursday, as staff would have to come in on the weekend to have it read, so I have added additional sessions in a few of the offices that are not around OASIS sessions. Wellness will also be available 2 days after the Mantoux is planted to read the results All licensed clinicians are required to have a yearly Mantoux (or complete a positive rector's form). Mantoux can be safely given 7 days apart and it is recommended that pregnant women be tested as well. Questions? Contact Beverly Salate at 888-663-3688 ext. 5603 or bsalate@vnacarenetwork.org.
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February 2016
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Sun
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Mon
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Tue
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Wed
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Thu
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Fri
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21
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22
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Worcester 1:30-4:30
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25
Worcester reads 8-11
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26
Southborough reads 8-11
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28
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29
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March 2016
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Sun
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Mon
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Tue
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Wed
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Thu
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Fri
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1
Southborough 7:30-11
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2
Danvers
7:30-11 reads and admin
Needham 7:30-11
Charlestown 1-4
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3
Southborough 8-11 reads
Leominster 12:30-4 reads
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4
Danvers
8-4 reads
Needham
1-2:30 and 8:30-11 reads
Charlestown 12-4 reads
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Charlestown 7-10:30
Worcester 7:30-11
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7
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8
Needham
7:30-11
Worcester
8-11 reads
Charlestown 8:30-11 reads
Quincy
1-4
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9
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10
Quincy
8:30-10 &
2-3:30 reads
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11
Worcester 7:30-11
Quincy reads TBD
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13
Needham 7:30-11
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14
Needham 7:30-11
Worcester
8-11 reads
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15
Charlestown 7:30-11
Worcester
7:30-11
Danvers
7:30-11
Needham
8:30-11 and
2-3:30 reads
Southborough 2:30-4:30
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16
Weymouth 7:30-11
Needham
1-3 reads
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17
Worcester
8-11 reads
Charlestown 8:30-10 reads
Southborough 12:30-4 reads
Danvers
1-4 reads
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18
Weymouth 8:30-10 reads
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20
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21
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22
Worcester
1:30-4:30
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23
Leominster 7:30-11
Woburn
1-4
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24
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25
Woburn READS TBD
Leominster
8-11 reads
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27
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28
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29
Woburn
7:30-1:30
Danvers
1:30-4:40
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30
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31
Woburn
12:30-4 reads
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Zika Virus
By Susan Stiller, QI Specialist and Infection Control Officer
The Zika virus spreads through a mosquito bite from the Aedes mosquito, which does not live in the Northeastern part of United States. Therefore, those at risk are people who travel to areas in which the mosquito is present, the tropical areas of the Americas. The mosquito bites a person infected with the virus then bites another person to spread the virus. They bite during the day so control measures involve avoidance of mosquito bites with several actions suggested by the CDC. Cover exposed skin by wearing long-sleeved shirts and long pants. Use EPA-registered insect repellents containing DEET, picaridin, oil of lemon eucalyptus (OLE), or IR3535. Always use as directed. Pregnant and breastfeeding women can use all EPA-registered insect repellents, including DEET, according to the product label. Most repellents, including DEET, can be used on children aged >2 months. Use permethrin-treated clothing and gear (such as boots, pants, socks, and tents). You can buy pre-treated clothing and gear or treat them yourself. Stay and sleep in screened-in or air-conditioned rooms.
The major concern presently is the effect of the virus on unborn children. Brazil has a prevalence of children born with brain abnormalities strongly suspected to be due to the Zika virus. Any cases in US are among persons traveling to areas where Zika virus is prevalent. As of last week there was one case in Boston. From what we know, there is no risk of transmission from this one case. The symptoms are fever with a rash, joint pain, or red eyes. However, the majority of persons do not have any symptoms.
There are several reasons for concern. We do not have a vaccine, treatment or rapid diagnostic tests for the Zika virus. Lab testing at present is being sent to the CDC and is limited. There is a lack of immunity to the virus in newly affected areas. To date, 24 countries have identified the virus. Several countries have advised women to avoid pregnancy for up to 2 years. Information is evolving daily so guidance most likely will be updated.
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New HVAC System in Worcester
The Worcester office is installing an upgraded heating and A/C system over the coming months.We will need to relocate staff and Facilities and IT are working to get everyone accommodated in temporary locations while their area is being worked on.
The schedule is as follows:
- 3 South (Senior Team Offices) - 2/1 to 2/12 from 6 a.m. to 4 p.m.
- 3 North (HR, IT, Facilities) - 2/15 to 2/26 from 6 a.m. to 4 p.m.
- 1 North (daycare/reception) - 2/29 to 3/11 after hours to accommodate daycare
- 1 South (daycare/reception) - 3/14 to 3/18 after hours to accommodate daycare
- 2 South (referral center) 3/21 to 4/1 (Time TBD after meeting)
- 2 North (clinical area) 4/4 to 4/15 (Time TBD after meeting)
- Boilers and other prep work 4/15 to 4/29
- Start up 4/29 to 5/20 (Pending on Weather)
Please contact Lorraine Potter, Director of Facilities, with any questions at LPotter@vnab.org.
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Mark Your Calendar for the 22nd annual Dine-Around and Casino Night
A little bit of Vegas comes to Winchester on Saturday, April 30, during a benefit for our hospice services. The Winchester Friends of VNA Hospice Care's 22nd annual Dine-Around, Auction and Casino Night starts at 7 p.m. at the Winchester Country Club and features cocktail hour and hors d'oeuvres, dinner and dessert, live and silent auctions, music and dancing, table games, and money wheel.
You can help make this benefit a success for our patients:
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EAP Employee Newsletter
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| February Newsletter Includes:
- Adjusting Your Attitude for More Success
- Do I Need Counseling?
- Teams that Eat Together Thrive Together
- Putting Excitement Back in Your Relationship
- The Art of Accepting Feedback
- 30-Day New Year's Resolution Checkup
- When Does Helping Become Enabling?
- Secrets to Writing Persuasively
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Employee New Hire Referral Bonus Program
The new hire referral bonus program includes employee referrals for RNs, LPNs, PTs, PTAs, OTs, COTAs, and SLPs. If you would like to refer a friend, family member, or colleague, please inform the appropriate Human Resources Representative at your location prior to the applicant coming in for an interview. Please note, when two or more employees refer the same applicant, the referral bonus will be split equally amongst the employees. Referral bonuses are paid out after the referred employee's three and six month anniversary, as long as they are in a paid status at those intervals. Please contact Cheryl Milas at cmilas@vnacarenetwork.org or Debbie Brown at dbrown@vnab.org for more information.
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Job Postings - VNAB and VNAHC
To learn more about career opportunities listed in the links above, contact Debbie Brown, Human Resources Manager at dbrown@vnab.org.
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Job Postings - VNACN and VNAHC
To learn more about career opportunities, contact a human resources representative:
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Employee Advisory Team Suggestions
To suggest an area of focus to the Employee Advisory Team (EAT), please email your suggestion to EATSuggestionbox@vnab.org. Suggestions can include ideas to improve current processes and procedures, remove redundancies, or even to provide feedback on something you think is/is not working. Please feel free to discuss any issues that you would like brought to EAT with the following members of the committee:
- Liz Bourne
- Ray Brackett
- Linda Britt
- Kim Dio
- Kelly Frew
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- Mary Helen Mahoney
- Susan Marlin Procter
- Mary McCarthy
- Ilona O'Connor
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- Mary Ann O'Connor
- Mae Powers
- David Rose
- Danny Yang
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EAT is also on the lookout for new members. If you're interested in participating, or for more information on what EAT is all about, please reach out to any of the members listed above. Meetings are held monthly in the Charlestown office.
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MIS Department On-Call Staff for Week of 2/1/16
For Encore issues including communications, Encore laptops, WebVPN and general technology
- Through Friday, February 5, 11:59 PM - Gary Weller (774) 239-6064
- Beginning Saturday, February 6, 12:00 AM - Eric Bromberg (774) 463-7320
For McKesson issues including iPads and laptops and general technology (support is provided weekdays 6:00 PM to 10:00 PM, weekends and holidays 7:00 AM to 3:00 PM)
- Through Tuesday, February 2, 10:00 PM - Cathy Langone (617) 913-3003
- Beginning Wednesday, February 3, 6:00 PM - John Williams (617) 913-3003
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| QUALITY AND RISK MANAGEMENT |
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Contact Precaution vs Standard Precautions
By Susan Stiller, QI Specialist and Infection Control Officer
At times it can be confusing as to when to use contact precautions for patients with MRSA or other multi-drug resistant organisms (MDRO). Generally if the patient has a MDRO in their wound or urine and have an active infection, contact precautions are to be used. However a lot of our patients are only "colonized" with the organism, just living on the patient but, not causing infection. That being said, this organism could be transmitted to others who may be susceptible or immunocompromised and cause disease. This is why good hand hygiene by the patient and care giver is so important.
Often hospital staff today will culture nares of patients particularly before surgery. A positive culture will mean that the patient has the organisms in their nares but it is not causing disease. Prior to surgery, the nares may be "decolonized", usually with mupirocin, to help protect the patient from infecting their incision with those organisms. In these situations, in home care, we do not need to use contact precautions. Standard precautions are adequate. Here are other times when contact precautions are not needed; standard precautions alone are sufficient. These are contingent upon having an alert, oriented patient who will keep their wounds covered and wash their hands. - MDRO in nares culture
- MDRO history of colonization
- MDRO in sputum, but no cough
- MDRO in the sputum, but the patient covers his/her cough, uses and properly disposes of tissues and performs hand hygiene.
- MDRO in the urine and the patient's urine is contained.
- MDRO colonization and there is no uncontrolled drainage present.
MDRO colonization and the patient is not ventilator-dependent or totally dependent on staff or other caregivers for his/her activities of daily living.
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Value Based Purchasing - Advance Care Planning
By Carol Morris, Elaine Gardner, and Marilyn Bowden, Patient Care Managers
Over the past four weeks, Donna Peters has introduced the Value Based Purchasing Model pilot that started January 1, 2016 in which VNACN and VNAB will be participating. In addition to the measures already discussed, there are three New Measures to fill gaps not completely covered by existing measures in the home health setting that CMS will test and study for validity, reliability, usability/feasibility and sensitivity to statistical criteria. Advance Care Planning is one of these measures.
Per CMS, Advance Care plans are fundamentally different than advance directives. The basis for an Advance Care Plan is ongoing communication with health providers, family members, and potential surrogate decision makers; they are not focused exclusively on end-of-life or life threatening conditions. Advance Care Plans ensure patient centered care for health care by providing an opportunity for health care providers and patients to identify how a patient would like to be cared for when a medical crisis makes it difficult or impossible to make their own healthcare decisions.
CMS believes Advance Care Planning is an especially pertinent measure for home health care to confirm that patient wishes and preferences regarding their medical, emotional, or social needs are met across care settings. Measurement will focus on Medicare beneficiaries, including dually-eligible beneficiaries (individuals who are entitled to Medicare Part A and/or Part B and are eligible for some form of Medicaid benefit). Reporting is required by October 7, 2016.
CMS has emphasized that the intent of the measure is to provide education and guidance to beneficiaries about the benefit of advance care planning, not to pressure them regarding this measure. Although clinicians have been instructing about and providing patients with advance directive forms, introducing the concept as defined by CMS and communicating the importance of discussion between the patient, family members and surrogates on an ongoing basis may be difficult for some if not all clinicians. CMS has assured the home health community that it will provide tools and more information in the future to facilitate the discussion.
Clinicians should continue to discuss with adult patientsthe existence of living will, health care proxy, advance directive or MOLST and record in the appropriate location in the clinical record. Clinicians should also "stay tuned" for additional information that will be shared as soon as it is received from CMS or other agencies working on Advance Care Planning.
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Q1 OASIS Education
The QA Department is committed to providing continuing quarterly education sessions for OASIS guidance and accuracy into 2016. As we move into Value Based Purchasing, our care and the measurement of our outcomes is key to the future. Please see following Q1 schedule for the office dates and times. The sessions are 90 minutes and mandatory. As always, you may go to an office of your choosing to complete the education. Please coordinate with your manager. We look forward to seeing you at the sessions.
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Office
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Day/Date
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Time
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Presenter
| | Charlestown | Sunday, March 6 | 8-9:30am | Elaine/Kyra | | Charlestown | Wednesday, March 2 | 2-3:30pm | Elaine/Kyra | | Charlestown | Tuesday, March 15 | 8:30-10am | Elaine/Kyra | | Charlestown | Thursday, March 31 | 2-3:30pm | Elaine/Kyra | | Danvers/Gloucester | Wednesday, March 2 | 8:30-10am | Marilyn | | Danvers/Gloucester | Tuesday, March 15 | 8:30-10am | Marilyn | | Danvers/Gloucester | Thursday, March 24 | 8:30-10am | Marilyn | | Danvers/Gloucester | Tuesday, March 29 | 2:30-4pm | Marilyn | | Leominster | Thursday, March 10 | 2:30-4pm | Surabhi | | Leominster | Wednesday, March 23 | 8:30-10am | Surabhi | | Needham | Wednesday, March 2 | 8:30-10am | Maura | | Needham | Tuesday, March 8 | 8:30-10am | Maura | | Needham | Sunday, March 13 | 8:30-10am | Maura | | Needham | Monday , March 14 | 8:30-10am | Maura | | Needham | Thursday, March 24 | 8:30-10am | Maura | | Quincy | Tuesday, March 8 | 2-3:30pm | Kyra/Carol | | Quincy | Thursday, March 24 | 8-9:30am | Kyra/Carol | | Southborough | Weds., February 24 | 2:30-4pm | Maria/Surabhi | | Southborough | Tuesday, March 1 | 8:30-10am | Maria/Surabhi | | Southborough | Thursday, March 3 | 2:30-4pm | Maria/Surabhi | | Southborough | Tuesday, March 15 | 2:30-4pm | Maria/Surabhi | | Weymouth | Wednesday, March 16 | 8:30-10am | Kyra/Carol | | Weymouth | Thursday, March 31 | 2-3:30pm | Kyra/Carol | | Worcester | Tuesday, February 23 | 2:30-4pm | Chris | | Worcester | Thursday, March 3 | 2:30-4pm | Chris | | Worcester | Sunday, March 6 | 8:30-10am | Chris | | Worcester | Friday, March 11 | 8:30-10am | Chris | | Worcester | Tuesday, March 15 | 8:30-10am | Chris | | Worcester | Tuesday, March 22 | 2:30-4pm | Chris |
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PATIENT CARE MANAGERS
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Name
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Email
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Cell
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Position
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Covering Office
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Bowden, Marilyn
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774-502-7478
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Patient Care Manager
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Danvers and
Gloucester
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Dunn, Maria
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508-688-2449
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Patient Care Program Manager
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Leominster and Southborough
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Gardner, Elaine
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617-680-1105
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Patient Care Manager
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Charlestown
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Gill, Christine
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774-502-5725
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Patient Care Manager
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Worcester
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Mihalick, Kyra
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617-913-6823
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Patient Care Manager
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VNAB Therapy
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Morris, Carol
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617-913-3006
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Patient Care Program Manager
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Quincy
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Saxena, Surabhi
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774-463-7336
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Patient Care Manager
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Leominster and Southborough
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Vitello, Maura
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774-502-7475
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Patient Care Manager
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Needham
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QI SUPPORT
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Covering Office
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Name
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Email
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Office Phone
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Position
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All VNAB
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Hughes, Kim
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617-886-6501 x5419
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QI Support Coordinator
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All VNACN
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Schultz, Chris
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617-886-6501 x6527
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QI Support Coordinator
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All VNACN
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Rao, Shamala
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508-756-7176 x6876
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QI Nurse
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| February 1, 2016 |
The Connecter
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Volume 5, Issue 5
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FOLLOW US ON SOCIAL MEDIA!
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Confidentiality Notice: The Connecter newsletter is an internal communication intended only for employees of VNA Care Network Foundation and Atrius Health. Information contained within this newsletter includes confidential, proprietary, and privileged content. Unauthorized forwarding, printing, copying, distribution, and/or negligent handling is strictly prohibited and could result in disciplinary action.
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