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September 8, 2015
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Volume 4, Issue 36
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SERVICE EXCELLENCE
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Service Standard of the Week
TEAMWORK
We work collaboratively with a spirit of teamwork, holding each other accountable.
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Note from Kerry O'Connor, palliative care nurse about Michelle Donlin, nurse in the Southborough office
My name is Kerry O'Connor. I am a nurse practitioner with the hospice and palliative care programs. I wanted to let you know about a nurse who works on the certified program, Michelle Donlin. I have been very impressed with her assessments over the last several months. Michelle has contacted me with concerns regarding some of her patients. She felt that there was more that could be done as far as symptom management, goals of care conversations, or coordination of care needs. These are exactly the kinds of referrals in which palliative care can help. Many of her referrals ended up transitioning to hospice following my evaluation, consultation, and follow up. Michelle often commented that she knew something was not quite right with her patient and she wanted to make sure all the support possible was being considered. She also recognized that often her patients exhibited functional changes as evidence of disease progression. Functional change as well as increasing symptoms can be signs that patients may benefit from initiation of the hospice benefit. Hospice offers layers of support, aggressive symptom management, and coverage of medications and supplies that are related to the hospice diagnosis. Patients and families do better with interdisciplinary team support. Patient re-hospitalizations stop as emergency medications are on hand in the home. The patient and family are instructed what to do when changes occur rapidly. Michelle and I have communicated often by phone or email. She is recognizing both subtle and overt symptoms of disease progression. She is a wonderful advocate for her patients, palliative care, and hospice.
Note from Kerry O'Connor, palliative care nurse about the Rose Monahan home and its terrific staff
I wanted to take a moment to let you know how impressed I am with the Rose Monahan home. I have been visiting this hospice residence on and off for 8 years and I cannot tell you how great it is to be a part of this particular team. Amy has done a remarkable job. She has taken the care of our complicated and sick patients to a new level. The clinical leaders and nurses are also terrific. Erica and Erin are especially talented. They all work together extremely well and most importantly, I trust their clinical judgment. I have been very impressed with the care that is being given and the professional empathy that the team demonstrates. I also have found that the community nurses seem more willing to transfer their patients to the residence as they have experienced for themselves how beneficial GIP care is to our patients and our community. I am pleased to see how this residence is becoming our agency's "flagship" hospice residence. I am very proud to be a part of it.
Note submitted by a grateful patient on behalf of Isabella Netto, nurse in the Southborough office I just wanted to acknowledge how much i enjoyed my visits by my nurse Isabella. She was very professional, knowledgeable, and pleasant. She made me feel very comfortable, had great enthusiasm, and was very encouraging. I had multiple visits with you and all were excellent. More nurses like her would be a great asset to your organization. Please thank Isabella for her assistance.
Joint Visit with Ted Toussaint, Atrius Innovation Engineer and Jill Enwright, RN, Needham Office
I just wanted to follow up after our VNA visit last week. Nothing helps to understand how it works better than being in the home with the nurse. The patient I saw was probably the sickest person I've ever met, and it was quite an intense experience. I have so much more respect for the nurses that provide the care after seeing what they do. Aside from the emotional and experiential learning, we had a few process learnings as well.
- 75% of new patients are referred directly from the hospital
- OASIS form, which helps determine reimbursement, is a major component of admission process
- Tons of great information being collected
- Lots of time spent making sure that the VNA patient record is up to date and accurate
- Med review is a critical component, and lag time between admission and med rec. with the primary care team can be problematic
- Timing communication with other providers is extremely challenging, especially for real-time decision making.
- Admissions nurse is separate from primary nurse.
We are still thinking that the VNA will be a critical component of the innovation work, and are looking forward to continuing the discussion.
Please share all your notes of praise and recognition with connecter@vnacarenetwork.org
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Scenes from the Street
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Marie Carten, MCH nurse struggled trying to see the mothers and babies in Allston last week as it was college move in day.
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After 30 years of caring for patients at the VNAB, staff got together to wish Suzanne Dunn a fond farewell.
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AGENCY ANNOUNCEMENTS AND UPDATES
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Pre-Admissions and Referral Center to Merge
By Jen Casper, Director of Patient Services &
Daniel Belloise, Director of Transitional Care and Physician Relations
As an organization, we aspire to be the employer and provider of choice. In order to meet this goal it is important to regularly evaluate both our internal and external workflows.
As part of this examination, we have decided to consolidate the Referral Center and Pre-Admission departments into one group under Business Development. Under the direction of Daniel Belloise, Director of Transitional Care & Physician Relations and Jacque Anderson, Referral Center Manager, the consolidation is being done with the goal of improving communication and creating cross training opportunities to better support each other. This change will also allow us to streamline and reinforce practices that allow for complete and timely information so we can provide excellent care to our patients and an overall better experience for all our customers.
As part of this consolidation, the groups will work together to establish best practices and standards for both the Delta and McKesson systems, but will continue to work in their current locations. This means that the Pre-Admission staff who currently work in Charlestown will remain in Charlestown and those working in Worcester will remain in Worcester.
We want to take this opportunity to thank Jeanne McDonough-Jarvis for all of her hard work. Although she will be stepping back from the management of the Pre-Admission department, she will continue as the Clinical Support Manager, overseeing both Scheduling and Clinical Support Assistants.
The expected change will take place 9/21/15.
As an organization will continue to focus on being both the employer and provider of choice, this is just another example of getting to that goal.
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Introducing the Business Analytics Department!
- Bryan Kaplan, Director of Business Analytics
- Shawn Gaillardet, Manager of Business Analytics
- Marcia Prince, IS Analysis
This department is key to the way our organization functions. Over the coming months the Department will be making some changes to the way new reports/dashboards should be requested and how to go about maintaining an existing report. Be looking for the changes in up and coming Connecter articles.
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Staff Flu Clinics
By Beverly Salate, Wellness Manager
Some good news!!! For ALL employees and (homebound) patients on-service, the agency was able to secure the flu vaccine very early this year. Remembering, the sooner you are immunized against this year's strain of flu, the better your chances of NOT becoming ill. It is once again mandatory for ALL staff to be immunized against the flu. IF you are not immunized you will be required to wear a mask while you are working during the entire flu season; each day from October 1st through the spring of 2016.
IF you receive the vaccine at another location, you must show proof of receiving the vaccine to be in compliance with the VNA's policy. If you are unable to receive the vaccine, it must be documented, and sent to wellness. Valid reasons are: 1) Religious exemption (you must speak with your human resources representative). 2) Medical reasons (you must have written note from your physician)
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Office
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Date
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Time
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Location
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Charlestown
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10/19/2015
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8am to 4pm
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Conference Room #2
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Danvers
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9/14/2015
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7:30am to 10:30am
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Boardroom
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Danvers
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9/16/2015
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7:30am to 10:30am
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Boardroom
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Danvers
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10/14/2015
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7:30am to 10:30am
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Boardroom
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Leominster
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9/15/2015
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8am to 11am
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Needham
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9/16/2015
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12:30pm to 4:30pm
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Boardroom
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Needham
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9/23/2015
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9am to 3pm
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Wellness Area
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Needham
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10/14/2015
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9am to 3pm
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Wellness Area
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Needham
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10/21/2015
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9am to 3pm
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Wellness Area
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Needham
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11/4/2015
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9am to 3pm
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Wellness Area
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Needham
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11/18/2015
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9am to 3pm
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Wellness Area
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Needham
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12/2/2015
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9am to 3pm
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Wellness Area
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Needham
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12/9/2015
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9am to 3pm
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Wellness Area
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Quincy
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10/8/2015
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8am to 12pm
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Conference Room
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Southborough
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9/18/2015
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8am to 11am
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dwn conference room
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Southborough
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9/22/2015
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11am to 2 pm
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upstairs boardroom
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Southborough
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9/22/2015
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8am to 11am
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dwn conference room
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Southborough
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10/6/2015
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9am to 3pm
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Boardroom
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Weymouth
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10/20/2015
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8am to 3pm
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Conference Room
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Worcester
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9/10/2015
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8am to 11am
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main auditorium
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Worcester
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9/17/2015
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8am to 11am
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main auditorium
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Worcester
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9/29/2015
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8am to 12pm
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rear auditorium
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Worcester
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9/30/2015
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12pm to 4pm
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rear auditorium
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Worcester
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10/7/2015
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9am to 3pm
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rear auditorium
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Additional SERS Training Sessions
By Donna Peters, Director of Quality Assurance and Risk Management
Great job getting educated on our new SERS system!
We have scheduled a few more session in September for in-person training (see below) as well as webinar options for those who are interested.
SERS In-Person Sessions
- Tuesday, Sept 22 830-930a in Danvers
- Thursday, Sept 24 830 -930a in Weymouth
- Friday, Sept 25 830-930a in Charlestown
There will also be two webinar sessions where you will need to be in front of a computer for the training. You will need to pre-register, so please see the dates below, and make sure to pre-register if you plan on participating.
SERS Webinar Sessions
Fri, Sep 18, 2015, 2:00 PM
Dial-In Number(s): 800.503.2899
Access Code: 6505269
Registration Link:
Wed, Sep 23, 2015, 11:00 AM Eastern Daylight Time
Dial-In Number(s): U.S. & Canada: 800.503.2899
Access Code: 6505269
Registration Link:
Please note that all staff (both office-based and field clinicians) need to attend either an in-person or web-based training session.
Everyone should have the SERS icon on his or her device. There are instructions in last week's Connecter with instructions on adding the SERS icon to your iPads Citrix tray. Please review and make sure that your icon works, you need to log in choosing the site you are from VNAB or VNACN, your user name and your password that is used for you other log ins.
If you cannot access SERS, please notify the PC Tech in your location or contact another member of the MIS Team.
For those who attempted to attend last Thursday's in-person training session in Weymouth, please accept my apologies for the confusion. Ailsish, the Atrius representative conducting the SERS training for all VNA staff, got stuck in severe traffic on 93 and, while she made every attempt to get to Weymouth in time for the training, it was out of her control and (as those who were there know) she never made it to the office. If you are unable to attend one of the additional training options listed above, please contact Donna Peters at dpeters@vnab.org.
Enjoy the end of summer and thank you for all your assistance in getting prepared for our paperless event reporting system!
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New Atrius Health Compliance Officer
As most of you know, Tim Hogan, the former Atrius Health Compliance Officer, left Atrius Health in May. Given that the health care industry is experiencing continual increased emphasis on compliance from legislative and public policy perspectives, including mandatory requirements for Compliance Programs, Compliance Officers and Privacy Officers, replacing Tim with an exceptional compliance professional was critical to the organization. I am extremely pleased to announce that Kalisa Barratt has joined Atrius Health as the Chief Compliance Officer. As the Chief Compliance Officer Kalisa is responsible for further developing, expanding, implementing and overseeing a system-wide Atrius Health Compliance Program and the Pioneer ACO Compliance Program. Kalisa will also oversee the Atrius Health HIPAA Privacy Program. She will focus on the health care regulations that directly impact our practice and she will work to ensure that Atrius Health, its clinicians and staff deliver care and conduct business in accordance with applicable law and ethical standards through an effective and efficient Compliance Program. Kalisa will report to me and to the Chair of the Audit and Compliance Committee of the Board of Trustees. She will chair the Atrius Health Compliance Oversight Committee and regularly report to the Audit and Compliance Committee regarding compliance issues, activities and metrics.
Kalisa joins us with over fifteen years of health care compliance and legal experience in a variety of settings. Most recently she served as Senior Compliance Counsel for Boston Scientific International based in Paris, France where she was responsible for the oversight of the compliance function in the US division and for the Middle East, Europe and Africa. Prior to Boston Scientific Kalisa served for six years as the Chief Integrity and Compliance Officer for the University of Vermont Medical Center, the largest health care system in Vermont and as the Director Corporate Compliance/Privacy Officer for Baystate Health System in Springfield, Massachusetts. Kalisa is a graduate of Vermont Law School and the University of Massachusetts. Before law school, she was a hospital coder and DRG coordinator and after law school she initially practiced as a health care attorney addressing health care regulatory and compliance issues.
We are very lucky to have someone of Kalisa's caliber and experience to lead the Atrius Health Compliance Department. Kalisa and her team, which includes Civita Fahey, Manager of Billing Compliance and four Billing Compliance Auditors, Kelly McCarthy, Alisa McDonough, Christina Tatro and Beth Wingert, are located in Needham. Kalisa will also spend time at Riverside and will be visiting all the Atrius Health sites in the near future. Please feel free to contact her with any questions or concerns at Kalisa_Barratt@atriushealth.org or x67680 or 781-292-7680. In addition, if you have any compliance concerns you may also call the External Compliance Hotline at 1-888-223-4001, where your call and information will remain anonymous at your request.
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The Managed Care Department
By Theresa Bison RN, Managed Care Manager
The Managed Care Department is located in the Southborough office. We are currently a team of 13, comprised of RNs, LPNs and Managed Care Assistants. We obtain authorization and do utilization review for patients with private insurance, Managed Medicare, and Managed Medicaid .
We work in collaboration with Clinicians, Clinical Managers, Insurance Verification, and Patient Accounts Departments to advocate for patients and clinicians in obtaining authorization and payment for the appropriate level of service for each patient.
The insurances we cover frequently change and updated lists are sent to Clinical Managers every month or two. We work as a team and cover VNAB, VNACN, and VNA Hospice Care. Feel free to call any of us at any time with questions. The main number to the Southborough office is 800-521-5539 or 508-786-0693 and each member of the team can be found at the extensions listed below.
- Theresa Bison, RN ext. 5549 Manager
- Peggy Spada, RN ext. 5475
- Sheila Dimarzio, RN ext. 5517
- Kassia Perreira, RN ext. 5524
- Julie Apolonio, LPN ext. 5520
- Shawn Love Piccarielo, LPN ext. 5505
- Jeana Taylor-Belanger, LPN ext. 5402
- Jocelyn Lucier, LPN ext. 5403
- Meghan Spurrell, LPN ext. 5569
- Katrina Stoliker, Managed Care Assistant ext. 5596
- Marianne Costa, Managed Care Assistant ext. 5514
- Paul John, Managed Care Assistant ext. 5427
- Jean Eddy Mathurin, Managed Care Assistant ext. 5490
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CLINICAL SERVICES
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Clinical Services Announcements and Updates
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Behavioral Health Update: Coming to a Team Meeting near you!!
By Molly Lukason, Behavioral Health Program Manager
What is cognitive behavioral therapy? What is it that the behavioral clinicians do during the 8 visits over 8 weeks? How does this really help our patients improve their quality of life? How might some of these cognitive behavioral skills actually help us in our daily lives?
These and other questions came up during a recent clinical meeting. Thus, a plan was formed for behavioral health to meet with each team and provide an informal presentation and insight into the cognitive behavioral therapy world. The presentation will be interactive and informative. I think that you will find that by the end of the presentation, you will have a much better insight and knowledge base of how helpful this is to our patients and why it is so successful in helping patients on a national level. We hope to see you there!
I wanted to take this time to make sure that our behavioral health clinicians are recognized for an incredible job they are doing each and every day. These clinicians have an incredible insight, empathy and knowledge base that have helped patients overcome obstacles that are interfering with better quality of life. I want to make sure everyone knows who they are:
- Kay Diane-Dennis, RN - Cell# 617-947-9118
- Sarah Bernd, RN - Cell# 617- 733-6892
- Christine Mello-Byrne, RN - Cell# 617-913-5667
- Susan Alberto, RN - Cell# 774-432-9504
If you have any questions about the behavioral health program, please do not hesitate to call Molly Lukason at 774-502-5545 or email Molly at mlukason@vnacarenetwork.org
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Important Notice to All VNAB Staff with Patient Contact | Annual TB Testing
VNAB employees who have patient contact are required to be screened for TB annually. The schedule for this year's Mantoux testing is below.
You must attend one of these sessions and have the test read within 48-72 hours of the planting or you will be out of compliance with state and federal regulations. Consequently, you will not be eligible to work in the field. Please select a time and plan to attend that session. Also, be sure to schedule the time you will need to have the test read (48-72 hours after screening date). It must be read by a VNAB Nurse Manageror Wellness Nurse.
If you have had a previous test in 2015, you are still required to have another one planted in September in order for us to keep all employees on the same cycle. If you tested positive in the past, you will receive an email with a questionnaire to complete and return to Human Resources before September 30, 2015.This too is a job requirement.
Facilities staff will be present at the screenings to calibrate your blood pressure cuffs, pulse oximeters, FOB's, and check/update cell phones and beepers. Please bring your BP cuff, pulse oximeter, FOB , and cell phone to the screening.
Thank you for your cooperation in meeting this important job requirement. It is designed to protect your health and the health of our patients.
Please call Kimberly Dio in Human Resources at 781.535.5320 if you have any questions about this process.
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Codeload Needed (Software Upgrade)
On Tuesday, September 22nd, Encore will be upgraded via a "codeload". This upgrade is primarily for ICD-10 coding purposes.
Please read these instructions carefully. Further instructions will be distributed next week. These handout materials will guide you through the codeload process.
Here's what to do:
- Clear all work Saved in Progress
- Ask for help ASAP if work is stuck in Saved in Progress, Clear all (H) Held Email
By Friday September 11th you will start seeing a Revision File.
Bring a Revision file onto your laptop ASAP, but definitely by Friday September 19th.
Weekend Staff please pull over your revision files on the weekend of September 12th/13th.
See directions below. This file will sit dormant on your laptop until activated on all laptops simultaneously on Tuesday September 22rd at approximately 7 am.
Instructions for communicating the file to your laptop:
- Do your routine overnight communication
- Notice a new 3rd option on the communication menu
**We strongly encourage you to do this one time communication in the office but it may be done at home on the VPN.
- Ensure that your wireless is on.
- Select Revision Update
- Select Direct Connect. F8. The communication will be done within 5 minutes.
- The 3rd communication option should be gone
Then, use your laptop normally
Thank you. Jen Casper, Kerry Leo, Christine Day, Kathy Schuft, Elizabeth Bourne, Mary McAvoy
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FUND DEVELOPMENT
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Register today for 18th Annual Step Out for Hospice
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The countdown is on for the 18th annual Step Out for Hospice walk/run in Woburn on Sunday, Sept. 27, to benefit VNA Hospice Care.
Step Out for Hospice starts at the Irish American Club of Woburn, 147 Main St., and goes around Horn Pond. Children ages 13 and under can join the 1-mile Fun Run beginning at 11:30 am. The Fun Run is free. Prizes and a limited number of T-shirts will be available for Fun Run participants.
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The 3-Mile Walk starts at noon, and 5-Mile Road Race at 12:30 pm. Preregister now for the Walk or Road Race for a discounted fee of $30. Step Out for Hospice sweatshirts are guaranteed for entries received by Sept. 23. To register, visit www.vnahospicecare.org or call Meaghan Gangi, development associate for VNA Hospice Care, at 781-569-2820. Register at the event beginning at 10 am for $40.
Participants are invited to enjoy the post-walk/run festivities, including live music and dancing, chowder, hotdogs, and raffle.
Step Out for Hospice is being organized by volunteers from Woburn Friends of VNA Hospice Care, the Irish American Club of Woburn, and the Shamrock Running Club.
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HUMAN RESOURCES
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Employee Referral Bonus for RNs and PTs!
Employee referrals are often the most successful way for us to find the best candidates for open positions. Demand for physical therapists and nurses continues to be issue throughout the industry and the VNA is no exception.
In order to attract and retain new RNs and PTs, we are offering an employee referral bonus. Certain conditions apply and the bonus will be paid in equal installments to eligible employees at the new recruits three and six month anniversaries.
Please contact Cheryl Milas at cmilas@vnacarenetwork.org or Debbie Brown at dbrown@vnab.org for more information.
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Job Postings - VNA of Boston and VNA Hospice Care
To learn more about career opportunities listed in the links above, contact Debbie Brown, Human Resources Manager at dbrown@vnab.org.
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Job Postings - VNA Care Network and VNA Hospice Care
To learn more about career opportunities, contact a human resources representative:
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Employee Advisory Team Suggestions
To suggest an area of focus to the Employee Advisory Team (EAT), please email your suggestion to EATSuggestionbox@vnab.org. Suggestions can include ideas to improve current processes and procedures, remove redundancies, or even to provide feedback on something you think is/is not working. Please feel free to discuss any issues that you would like brought to EAT with the following members of the committee:
- Kim Dio
- Kelly Frew
- Mary Helen Mahoney
- Susan Marlin Procter
- Annemarie Martin
- Mary McCarthy
- Ilona O'Connor
- Mary Ann O'Connor
- Mae Powers
- Maria Rodrigues
- David Rose
- Chris Schultz
- Danny Yan
EAT is also on the lookout for new members. If you're interested in participating, or for more information on what EAT is all about, please reach out to any of the members listed above. Meetings are held monthly and alternate between the Charlestown and Braintree offices.
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INFORMATION SERVICES
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Encore Maintenance
The MIS Department is scheduled to perform routine maintenance on the Encore system Tuesday (September 15) beginning at 8pm. Maintenance is expected to take an hour, but an email will go out once complete.
Please plan accordingly and feel free to contact the MIS department with any questions or concerns.
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Who to Call for MIS/Tech Support
By Dave Hanley, Computer Operations Manager
Shown below is the current daytime MIS support contact directory by location. Please remember: If your contact is unavailable, any contact can be of service to you and will most likely be able to help using Microsoft Remote Assistance remote control software, regardless of location. We are actively reviewing and revising our support function and will soon undergo changes designed to streamline MIS support to better serve you, our user community. We will be sure to provide you with an update well ahead of any rollout of these changes.
*Number shown is main number for the technician's home office. At the prompt, choose "1" then enter the extension. VNACN extensions can be reached in this way from the main number of any VNACN site.
Note: In the unlikely event no technician is available, please contact me, Dave Hanley, at either VNACN X5610 or VNAB X6830.
For after-hours support for VNACN-specific issues, please refer to the schedule you receive each week by email from Thomas Dupont. For VNAB-specific issues after-hours, please call 617-913-3003.
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QUALITY AND RISK MANAGEMENT
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OASIS Challenge: Win a $10.00 gift card for Panera Bread
Submitted by Carol Morris RN & Marilyn Bowden RN
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For all field clinicians:
Take the OASIS challenge and submit your winning answer to Marilyn Bowden mbowden@vnacarenetwork.org for the Network and Carol Morris cmorris@vnab.org for the VNAB. Two winners will be picked.
Scenario:
Miss August is using a knee scooter for mobility now after fracturing her L ankle and L foot when hiking in the Rocky Mountain National Park. She demonstrates the ability to use the knee scooter safely, using both hands and occasional necessary cueing from the assessing clinician as she negotiates the thresholds between rooms in her home. The assessing clinician decides the scooter is an assistive device.
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What is the correct response for M1860 Ambulation/Locomotion?
(M1860) Ambulation/Locomotion: Current ability to walk safely, once in a standing position, or use a wheelchair, once in a seated position, on a variety of surfaces.
A) 0 - Able to independently walk on even and uneven surfaces and negotiate stairs with or without railings (specifically: needs no human assistance or assistive device).
B) 1 - With the use of a one-handed device (for example, cane, single crutch, hemi-walker), able to independently walk on even and uneven surfaces and negotiate stairs with or without railings.
C) 2 - Requires use of a two-handed device (for example, walker or crutches) to walk alone on a level surface and/or requires human supervision or assistance to negotiate stairs or steps or uneven surfaces.
D) 3 - Able to walk only with the supervision or assistance of another person at all times. Adapted from OASIS Answers August 2015
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Coding Recerts for Insurances with Time Sensitive Authorizations Periods
By Maria Dunn, Patient Care Program Manager
Question:
When my patient has United Medicare Advantage, Worker's Comp or a Medicaid product requiring a new POT for the reauthorization, how can I request to have the recertification coded quickly to help UM obtain authorization for the new recertification period?
Answer:
Once you've provided the recertification assessment visit (during the five day recertification window for all insurances) and a new order has been obtained for the upcoming certification period, you may request to have the recertification coded.
The patient's recertification will be assigned for coding by either Chris or Shamala per the instructions below and coded within one business day allowing the cert to be passed. Then UM can send the POT to the insurer and obtain a new authorization!
Please follow these instructions for coding request from 2/10/15 Connecter:
Send an email to both:
Your request will be forwarded to the appropriate QI staff.
Using the clinical documentation found in the patient's chart, the OASIS will be reviewed and/or coded so that your patient's condition including diagnose(s) is accurately reflected in the new POT and OASIS document.
Please contact your Patient Care Manager with any questions!
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Q3 & Q4 OASIS Education Sessions
The following are the scheduled Q3 AND Q4 OASIS Education schedules. All clinical staff are mandated to attend 1 OASIS Education session per quarter, this includes RN (staff and contract), LPN, clinical managers , PT and PTA's, and clinical coordinators. Quarter 3 reviews Functional OA information and Quarter 4 will review miscellaneous OA education and COPS.
The QA Department has scheduled out many sessions in all offices for the final two quarters of the year to accommodate multiple offerings at multiple sites. Please work out the time that you choose to attend with your individual manager, you may attend at any site.
Staff must attend ONE education session per quarter. Our goal is to maintain our current best practice and strive for the top 20% in our reportable outcomes...remember that we are at 4 Stars for VNACN and 4.5 Stars for VNAB, with a goal of 5, we would like to keep the momentum going!!!
Looking forward to your presence at the OA education, thank you for all your hard work and attention to the care of our patients and the outcomes we obtain from our best practice.
Quarter 3 Sessions
Quarter 4 Sessions
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QI SUPPORT
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Covering Office
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Name
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Email
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Office Phone
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Position
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All VNAB
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Hughes, Kim
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kcao@vnab.org
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617-886-6501 x5419
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QI Support Coordinator
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All VNACN
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Schultz, Chris
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cschultz@vnab.org
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617-886-6501 x6527
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QI Support Coordinator
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All VNACN
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Rao, Shamala
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srao@vnacarenetwork.org
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508-756-7176 x6876
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QI Nurse
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