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May 26, 2015
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Volume 4, Issue 21
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SERVICE EXCELLENCE
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Where this is a short week for some staff because of the Memorial Day holiday, we are going to take this week off from reviewing one of our VNA Service Standards. I ask instead if you could use your huddle time to brainstorm some really great patient stories that you might want to share.
Patient stories are used in a variety of different ways and all go towards helping to share the amazing work done out in our communities. By demonstrating how we help patients age in place and stay out of the hospital, more and more patients realize that home health care could be an option for them.
Any and all stories are welcome. Please contact Kelly Frew at kfrew@vnab.org with any ideas. Thank you!
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From Robin Wilson, Palliative Care Manager
I would like to highlight our full time Palliative Care NP, Jessica Piper, RN, for her outstanding work on our Palliative Care Team. She continues to juggle a very full caseload of palliative care patients while keeping a bright spirit and positive outlook.Our team has undergone many changes since its inception one and a half years ago and Jessica has been with us every step of the way.It is joy to work with Jessica and her positive bubbly personality.
Case managers cannot say enough about the caring supportive manner in which Jessica treats her patients. She responds to the Case Managers in a very timely manner and always is the ultimate professional. Jessica goes above and beyond for all of her patients and I would like to recognize her and the wonderful feedback I receive on her behalf. Thank you Jessica!
Submitted by Erica Friend, Clinical Case Coordinator on Behalf of a Grateful Patient
Patient called to express how appreciative she is of the care provided by Rick Etre, PT. She feels comfortable with Rick and stated "I know I'm in good hands with Rick!" It was important to her that Rick's great work was acknowledged! Great Job Rick!
Submitted by Erica Friend, Clinical Case Coordinator on Behalf of a Grateful Patient
Patient called and expressed her gratitude for the care provided by Donna Sutherland, OT. She reports "I just love her. She has been great for me and I really appreciate her." Great Job Donna!
Submitted by Erica Friend, Clinical Case Coordinator on Behalf of a Grateful Patient
Patient called to express how wonderful, professional, and caring her nurse Maureen Sarno is. She feels very fortunate to have her as a nurse and also expressed how appreciative she is of her compassion. Great work Maureen!
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AGENCY ANNOUNCEMENTS AND UPDATES
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Human Resources Welcomes Nelroy Nelson!
Nelroy Nelson will be joining the VNA team as a Human Recourse Representative. He received his Bachelor's degree from Post University in Connecticut and his Masters of Science degree in Management with a concentration in Human Resources from Lasell College. Nelroy has seven years of HR experience spanning many different areas. Most recently, Nelroy held the position of HR Coordinator at Vinfen a nonprofit, health and human services organization located in Cambridge.
Nelroy is a native of Jamaica and in his spare time he enjoys spending quality time with his family and participating in pick-up basketball and soccer games. Nelroy is eager to hit the ground running and will be a great addition to the HR team, working primarily on recruitment and HRIS out of the Weymouth office. Please join us in welcoming Nelroy to the organization!
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Patient Navigator Conference
On 5/19/15 our Care Coordination Program presented a break out session at the Patient Navigator Conference sponsored by DPH.
The presentation, titled One Step Closer...Personalized Navigation, described the personal experience of making connections with clients from both the navigator and client perspective as well as how using a peer group can be a valuable tool in working with vulnerable clients.
Great work by all involved!
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Congratulations to Karri Crowley!
By Erica Friend, Clinical Case Coordinator
Congratulations to Karri Crowley, RN, BSN for her recent graduation from Massachusetts College of Pharmacy and Health Sciences on May 9, 2015 with her master's degree in nursing!
She has worked very hard to earn this degree and will make a wonderful Nurse Practitioner. Although we will be sad to see her go, we are all very proud of her and her accomplishments. Way to go Karri!!
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CLINICAL SERVICES
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Clinical Services Announcements and Updates
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HHA Department Integrated
By Annemarie Martin, Patient Services Director
I am pleased to announce that the Home Health Aide Departments for both VNACN and VNAB has been integrated into one department with Elaine Buckley, RN appointed as the Home Health Aide Manager.
Elaine will be responsible for overseeing current staff and workflow processes within the department. She will be spending her time in both the Danvers and Charlestown offices where the departments are currently located. Elaine has been the Home Health Aide and MCH manager for VNAB for close to two years. She will continue with her current responsibilities and is looking forward to working closely with the VNACN staff in her expanded role.
Elaine's contact information remains the same, ebuckley2@vnab.org and 617-886-6550 and will assume her new duties June 1st.
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Pharmacy in the Field
By Mary Ambrefe, Clinical Pharmacist
I have been a pharmacist for almost 3 decades and have had the privilege of many home visits before my work with VNA. In recent weeks I have day tripped to Worcester to share joint visits with Anna Azizian, Kari Coughlin, Lindsay Morang, Kristen Cammuso, and Nicole Glasberg, as they continue their work toward becoming heart failure subject matter experts. There are not enough superlatives to share about this intrepid, compassionate and energetic group that are truly on their collective game. I shared visits that were unlike any before, several steeped in extraordinary circumstances. These nurses took me into homes with living conditions that were unimaginable, education challenges that seem insurmountable and socioeconomic barriers, all which compel our undaunted clinicians to think outside of the box.
It was humbling and hope filled to witness the delivery of exceptional care to these most grateful patients and their families.
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Negative Wound Therapy Reminders
By Carol Jones, Senior CWOCN
To all nurses who apply negative wound therapy, please remember: A Negative Wound Therapy Consent form MUST be signed the first time you visit to start the therapy. This will include:
- Teaching how to change the canister
- How to problem solve the alarm
- How to contact the company if they can't do either of the above
- That they are to remove the therapy and apply a NS moist gauze dressing if they can't get the therapy to work within a 2-hour period.
On admission, all negative wound therapy patients should have ordered: NS, gauze, and tape to have in the home in case they need to remove the negative wound therapy and apply a dressing.
Nursing DOES NOT go out at night to solve negative wound therapy problems. The patient needs to be able to follow the teaching that you have done with them to solve the alarm, call the company to solve the alarm problem, or remove the dressing and do a NS moist dressing.
Please contact your manager with any questions.
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Behavioral Health Program: Charlie's Story
By Janette Keddy, Behavioral Health Clinician
Jon Kabat Zin, creator of the Stress Reduction Clinic and the Center for Mindfulness in Medicine, Health Care, and Society at UMass Medical School said, "You can't stop the waves, but you can learn to surf." This is how I feel about Cognitive Behavioral Therapy (CBT) and I believe I have helped my patient, Charlie, to surf, although we may not see him on the water anytime soon.
Charlie started CBT because he wanted someone to talk to regarding his difficulty enjoying his family and frequently getting upset over little things. Charlie was a patient who needed total control over the visit. He insisted on sessions lasting only 40 minutes and would start asking when I would leave almost as soon as I arrived. Initially he would get off topic very easy and it was difficult to focus him back on the exercise at hand.
Each week, Charlie warmed up to the idea of the exercises more and more. He successfully made the connection between his thoughts, feelings and behaviors and how this cycle could increase his emotion to a place where he felt out of control. Charlie became able to identify his negative thoughts and make them more positive. He also successfully completed an exposure to an aspect of life that truly angered him and utilized his CBT tools to help him cope with the situation.
By the 6th week of therapy, Charlie noted his sleeping had improved. By the end of the 7th week, he was smiling and reporting that he was getting out more. And you may not believe it, but my sessions with Charlie were lasting about 60 minutes and he wasn't asking when I would leave until just after I was getting up to leave or he knew we were nearing the end of session.
We perform three scales at our initial evaluation, below is how Charlie performed at our first evaluation compared to how he performed at discharge.
- Folstein Mini-Mental: 26 at initial compared to 28 at DC
- Geriatric Depression Scale: 16 at initial compared to 10 at DC
- Hamilton Anxiety Scale: 27 at initial compared to 20 at DC
The mini-mental improvement shows how Charlie was able to improve his cognitive ability through CBT likely due to an increase in his ability to focus and concentrate. While Charlie is still rated "mild-depressive" according to the Geriatric Depression Scale, he moved from the high end to the low end (normal is 0-9, mild depressive is 10-19). Charlie's improvement in anxiety moved him from the "moderate to severe" category to the "mild to moderate" category.
Most importantly, Charlie felt different. By discharge Charlie was sleeping better, feeling less angry, less depressed, less anxious, getting out of the house more, and enjoying time with his family. I don't believe Charlie will be getting out of the house to surf, but I do believe his work in CBT gave him the gift of control that his wave of emotions was taking away from him.
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FUND DEVELOPMENT
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Dine Around Raises Nearly $70,000 for Hospice
The Winchester Friends of VNA Hospice Care's 21st annual Dine Around raised nearly $70,000 for end-of-life care in Winchester area communities.
Guests tried their luck at the "casino" inside the Winchester Country Club, featuring poker, blackjack, craps, roulette, and money wheel. Billy Costa, co-host of the Matty in the Morning show on KISS 108, emceed the live auction. The evening also featured dinner and dessert, silent auction, music, and dancing.
Meaghan Gangi, development associate, worked with the all-volunteer Winchester Friends to organize the event.

Left to right: Pam Anderson, director of hospice operations, with Mary Ann and Terry O'Connor |  Preparing to greet guests were (left to right) Jane Woodbury, vice president of Fund Development; Karen Webber, development officer; Beth Sobezenski, development assistant; and Robin Wilson, MSN, RN, CHPN, palliative care services manager. |
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HUMAN RESOURCES
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Job Postings - VNA of Boston and VNA Hospice Care
To learn more about career opportunities listed in the links above, contact Debbie Brown, Human Resources Manager at dbrown@vnab.org.
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Job Postings - VNA Care Network and VNA Hospice Care
To learn more about career opportunities, contact a human resources representative:
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Employee Advisory Team Suggestions
To suggest an area of focus to the Employee Advisory Team (EAT), please email your suggestion to EATSuggestionbox@vnab.org. Suggestions can include ideas to improve current processes and procedures, remove redundancies, or even to provide feedback on something you think is/is not working.
Please feel free to discuss any issues that you would like brought to EAT with the following members of the committee: - Ellen Cavalier
- Michelle Coote
- Kelly Frew
- Jenny Highland
- Mary Helen Mahoney
- Becky Manning
- Susan Marlin Procter
- Annemarie Martin
- Mary McCarthy
- Ilona O'Connor
- Mae Powers
- Maria Rodrigues
- David Rose
- Chris Schultz
- Danny Yan
EAT is also on the lookout for new members. If you're interested in participating, or for more information on what EAT is all about, please reach out to any of the members listed above. Meetings are held monthly and alternate between the Charlestown and Braintree offices.
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QUALITY AND RISK MANAGEMENT
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Update for Reporting Abuse, Neglect, or Misappropriation
By Donna Peters, Director of Quality and Risk Management
To maintain our compliance with the Patient Abuse Law, an update on the process for reporting Abuse, Neglect and Misappropriation is provided below.
The agency will fill out an Event report (incident report) along with the required forms which will be faxed to Department of Health (DPH).
If there is a death, a call needs to be made to DPH as soon as possible at 617-753-8150. Your manager should be notified as soon as you identify or suspect abuse, neglect or misappropriation. The detailed DPH forms that need to be completed are attached to our agency policies. If there is complaint of missing property, staff are encouraged to ask patient and or family to notify the police for legal documentation of the event.
Please do not hesitate to call your QA representative or Donna Peters with any questions or assistance in this policy.
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M1700 and M1710
By Elaine Gardner, Patient Care Manager
How to approach OASIS questions M1700 Cognitive Functioning and M1710 When Confused (Reported or Observed Within the Last 14 Days):
What is the difference in what is measured in M1700 - Cognitive Functioning and M1710 - When Confused?
M1700 - Cognitive Functioning is intended to report the patient's cognitive functioning, as evidenced by their level of alertness, orientation, comprehension, concentration, and immediate memory for simple commands on the day of assessment (at the time of the assessment and in the preceding 24 hours).
M1710 - When Confused, is intended to identify the time of day or situations when the patient experienced confusion, if at all, during the past 14 days.
If a patient is demonstrating confusion/need for prompting or assistance on the day of the assessment, it would be reported both in M1700 and M1710. If a patient was NOT confused or had no need for prompting or assistance on the day of assessment, but had experienced confusion during the prior 14 days, it would only be reported in M1710.
Remember the answers to these questions not only describe the patient's condition but are used in the risk adjustment calculation for 30 of the 33 risk-adjusted outcomes, placing emphasis on the fact that these aspects of the patient's condition impact the potential and time needed to achieve other desired outcomes as we care for these homebound community dwelling elders.
(Source: INSTANT OASIS Answers 2015)
Please call the Patient Care Manager in your office with any questions.
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2nd Quarter OASIS Education
Below is the Quarter 2 OASIS education schedule for all offices. Our topic this quarter is Wounds. Mandatory attendance is expected for all clinical professionals. You may attend any site but be sure to sign in on the attendance so you will get credit for attendance. If you do not attend any of the sessions, you will need to complete the makeup test and have a meeting with the PCM in your district to be sure you are understand the Q2 content.
The Quality Department is committed to ensuring the CMS guidelines are used in our clinical practice to our patients. Thank you to all our staff for their continued clinical commitment to understanding OASIS and reaching for the best outcomes for our patients.
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VNA HOSPICE CARE
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Why Would Someone Want Palliative Care?
Palliative care providers are interested in what is bothering the patient and what is important to them. They want to know how the patient and their loved ones are doing day-to-day. They understand that their illness affects not just them, but also those they love.
The palliative care providers will ask questions about how the patient's' illness affects their emotions and spirit. Then they will try to make sure that their medical care meets their goals for their body, mind, and spirit. They will also help the patient make future plans around their health and medical care.
A patient might see a palliative care provider just once or maybe more often. He or she will work with the patient's' other care providers to give them the best care possible. (Source: WebMD)
For questions regarding palliative care, contact Robin Wilson, Palliative Care Services Manager, at 781-569-2869 or rwilson@vnab.org.
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