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Below is this week's issue of the Connecter newsletter, which is required reading for all employees. The next edition will be published on Monday, May 18, with articles due to connecter@vnacarenetwork.org by Friday, May 15.

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IN THIS ISSUE:
840 staff have taken the Culture Design Survey.

HAVE YOU???

Get the monkey off
your back...take the
survey today!



Deadline to take the survey is Friday, May 15!

Connecter Question of the Week

Congratulations to last week's raffle winner:
  • Question: Have you taken the Culture Design Survey?
  • Winner: Julie Boon, Clinical Services Manager - Worcester Office
  • Answer: Yes! Take the survey today www.surveymonkey.com/s/VNACulture
------------------------------------------------------------------------------------
This Week's Connecter Question:
What is the deadline for taking the Culture Design Survey???

All answers/submissions should be sent to connecter@vnacarenetwork.orgThe lucky winner will be announced in next week's Connecter. Good luck!!!
May 11, 2015
Volume 4, Issue 19
 
 
SERVICE EXCELLENCE
Standard
Service Standard of the Week

Communication:

We follow communication standards and expectations when engaging in electronic and telephone communications; ensuring to always use a warm and friendly tone. We understand that the Connecter is the primary method of communicating organizational information and that it is required reading for all staff.


As the organization grows and the opportunity for face to face interactions become but one of the ways in which we communicate with each other, establishing a primary method for which we can all share information is necessary.

The weekly employee newsletter, the Connecter, is required reading for all staff and is the vehicle by which important news and updates are shared.

Communication will be an area that we are always looking to improve upon. Staff are encouraged to shared their thoughts on what is and isn't working by emailing kfrew@vnab.org. By tackling this important issue together, we can establish new best practices and achieve exceptional communication practices that work for everyone!

 

 



 

spotlight 

 

Assistant Professor of Medicine and Harvard Vanguard Physician is a grateful patient!

Linda Oliver from Atrius Health forwarded along the following note of appreciation for Linda Robinsons rehab team in Needham.

Linda, 

Just a brief note to thank you for contacting the VNA for me,

MY PT and OT are outstanding and want to help me get stronger and I feel very good about their care.

 

Danielle Abbate O.T, Needham; Above and Beyond

As reported by clinical Manager Geri Spina,

Patient wanted to make sure I knew that Danielle the OT went above and beyond. She was discharging today and she went to the Senior Center and picked up a basket for my walker. She did a fantastic job. She didn't have to do what she did but I wanted to make sure someone knew what she did. I have high respect for your agency.

 

Co-workers step up to support new member of Referral Operations team.

As reported by Referral Operations Coordinator Terri Podgorni,

New staff member Ivonne Moore, CSR shared that it was a typically busy Friday afternoon for everyone in the referral center and the referral calls were coming in non-stop.  She kept answering the calls without a chance to write the referrals in between calls.  She was very grateful to co-workers, specifically, Diane Martin, Alice Bernard, and Michelle Dwyer, that stayed and helped her complete the referrals.  Ivonne thanked her co-workers noting that she has not had that kind of support and team work in past jobs!  Go team!

 

Patient Care Manager Elaine Gardner recognizes Kathy Schuft, Clinical Applications Support Specialist Charlestown, Quincy and Weymouth office

A Contract Nurse had been having difficulty with completing all the documentation as required.   With closing coming and lists to reconcile, Kathy's help was needed in identifying the potential barriers for this clinician.  Kathy responded in a complete customer service manner, and helped to identify and solve the problem, and then followed through with communication.  Her insights were valuable, her approach supportive of both the clinician and the managers involved. Clearly she stated "What can I do?", rather than "I am busy the rest of the day". Thank you, thank you, for helping, and for sending a perfect nonverbal message to the clinician as well, so that she knew someone was here, in this large place, to help her.

 

Lorraine Johnson R.N sends note of appreciation to Gerri Christiansen; Patient Accounts regarding one of her new staff members

Hi Gerry,

I am the primary clinician for these twins & have been communicating with Lisa D'Eramo to resolve a billing issue.  I understand that Lisa is new to the position & I assume you are her manager.  I want to let you know that she was VERY helpful & attentive with resolving the issue in short time & her follow up with me was exceptional.  I appreciate her efforts as I'm sure the mother of the twins will.

Thanks,

Lorraine


 

 






AGENCY ANNOUNCEMENTS AND UPDATES
hospice
All Staff Invited to Attend Hospice Memorial Service

 

 

Nightingale

Nightingale Awards for Excellence in Nursing

 


Congratulations to Adele Pike, Director of Education, who was asked to speak at the annual Nightingale Awards for Excellence in Nursing sponsored by Greater Hartford VNA.

 

The Nightingale Awards for Excellence in Nursing program was originally developed by the Visiting Nurse Association of South Central CT to be a collaborative effort to celebrate outstanding nurses and elevate the nursing profession.

 

The goals of the program are to encourage retention, inspire future nurses, focus public attention and recognize the breadth and scope of nursing practice at the local level. Well done Adele!

 

 

 



MCPHS

Massachusetts College of Pharmacy and Health Sciences Recognition

 

Massachusetts College of Pharmacy and Health Sciences (MCPHS) has recognized the VNA Care Network's Physical Therapy Department as a Clinical Site of Excellence. This award recognizes the Physical Therapy Department's involvement with MCPHS's program, including mentoring students in the Integrated Clinical Experiences course and capstone  Physical Therapy clinical experiences, involvement with panel discussions, and participation with students as "mock" patients.

The award also recognizes Jan Silvestry's membership on the MCPHS Clinical Education Advisory Board.

(l-r) Jan Silvestry, PT, MA, Rehabilitation Services Manager, Linda Tsoumas, PT, MS, EdD. Dean and Professor of Physical Therapy at MCPHS, Cheryl Babin, PT, MHA, CAGS, Academic Coordinator of Clinical Education/Assistant Professor at MCPHS, and Wendy Drake, MSPT, Rehabilitation Services Manager

 

Photo: Members of VNA Care Network's Physical Therapy team who participated in the Integrated Clinical Experiences program came together in Southborough last week to attend the award presentation from MCPHS.

 

 

 



Moving

Moving Forward Update

Issue 21 - May 6, 2015
 

What would transform healthcare for you?

If you have some ideas you'd like to share, then please join the Innovation Team for our first Idea Generation Event!

 

On Tuesday, May 12th the Atrius Health Innovation Center team will be holding an "Idea Generation Event" at Riverside in the Berkeley Conference Room. We're calling it an "Idea Generation Event" because we are hoping for some lively and stimulating discussion that results in lots of ideas about how to transform healthcare! We're heard some great suggestions already, and would love the opportunity to sit with clinicians and staff and have an opportunity to delve into ideas in more detail.

 

We'll gather at 5:30pm and start with a brief presentation by Karen Dasilva, MD, VP of Innovation, on why Atrius Health has created an Innovation Center, the kind of work the Innovation Center will be doing, and how it will contribute to improving the care at Atrius Health.

 

After her presentation, we will brainstorm some of the "pain points" that result in barriers to the kind of care we'd like to provide, and then we'll break into smaller groups for more in-depth discussion of some of the key topics.


 

All Atrius Health employees are invited to join in this event to share your ideas!  If you can't make this meeting, we're conducting several Town Hall staff meetings at various Atrius Health locations where you can also discuss your ideas and learn more about the Innovation Center. We were at the Kenmore practice this week where we gathered 100 ideas from the staff who attended, and have added their thoughts to those submitted on SharePlace. We'll be at the following practices in May and hope to hear from many more staff! 


Needham 2
Tue 5/12/2015
1:00 PM
Chelmsford
Wed 5/13/2015
12:30 PM
Chestnut Hill/West Roxbury
Fri 5/15/2015
12:30 PM
Dedham
Tue 5/19/2015
12:30 PM
Peabody
Wed 5/20/2015
12:30 PM

We hope to see you at our Idea Generation Event. Start thinking about what would transform healthcare for you!

 

Meet the Innovation Team

Karen DaSilva, MD - Vice President of Innovation
Dr. Karen DaSilva became the Vice President, Innovation, heading up the new Atrius Health Innovation Center, in April 2015. She had previously been Deputy Chief Medical Officer and Director of Internal Medicine at Harvard Vanguard Medical Associates, the largest practice in Atrius Health. In that role, she was responsible for oversight for all aspects of primary care model work at Harvard Vanguard, including coordinating Pioneer ACO work, completing work on the adult Patient-Centered Medical Home (PCMH), overseeing the development of a new geriatric care model, overseeing disease management programs, and integrating the primary care practice with home care models. Dr. DaSilva joined Harvard Vanguard's Chelmsford practice in 1994 as a staff physician in both internal medicine and hematology and continues her clinical practice there. She also held the position of Chief of Internal Medicine for the Chelmsford practice. Dr. DaSilva received her medical degree from Albany Medical College and completed her internship and residency at Albany Medical Center Hospital. 

 

Pippa Shulman, DO, MPH - Chief Engineer
Pippa is passionate about helping people to live well across the lifespan and designing a system that makes this possible. As Chief of Geriatrics and Palliative Care, Pippa led an initiative to redesign care for frail elder patients both locally and as part of the ACO geriatric care model workgroup, including implementation of a strategy for advance care planning. Pippa is board certified in family medicine, preventive medicine, and palliative medicine. She is a graduate of the combined NH-Dartmouth Family Medicine Residency and the Dartmouth Hitchcock Leadership Preventive Medicine Residency, which is focused on developing physicians to lead change and improve systems of care.

 

Betsy Keener - Innovation Center Administrator
Betsy joins the Innovation Center from the Department of Quality & Patient Safety, where she worked closely with Anita Ung and the population managers to improve health care quality. Her various prior roles at Harvard Vanguard have included being the Privacy Officer, providing management offices space planning, and project support for initiatives such as Patient Centered Care and LEAD, to name a few. Betsy has a degree in Psychology from Cornell University.

 

George Higgins - Innovation Engineer
George joins the Innovation Center team from Harvard Vanguard's Care Improvement department, where he spent the previous three years teaching and applying lean process improvement techniques at several practices in the organization. Most recently, George has been working on a pilot project with members of Harvard Vanguard's Internal Medicine department, experimenting with innovative approaches to care delivery. George has a degree in History from Boston University.

 

Ted Toussaint - Innovation Engineer
Ted joins the innovation center after two and a half years in the Harvard Vanguard Care Improvement department where he spent the majority of his time supporting innovation work. He has a degree in physics from Lawrence University in Wisconsin, and prior to joining Harvard Vanguard spent time as an international teacher and a working musician.

 
Send your questions about integration activities to Integration@AtriusHealth.org. Please note that, if you would like your question to be anonymous, you may indicate that and your name will not be shared beyond the one person who manages the mailbox.


 


 



PioneerACO

Report States Pioneer ACO Model Advances Quality and
Value in Health Care
By Emily Brower, Executive Director, Accountable Care Programs and Marci Sindell, Chief External Affairs Officer

The announcement below from Health and Human Services states that the official evaluation of the Pioneer ACO model done by an independent evaluator, in conjunction with the CMS Office of the Actuary, has been completed and shows that the Pioneer ACO program has successfully demonstrated that it saved money and increased quality, meeting the test for success as set out for Center for Medicare and Medicaid Innovation (CMMI) in the Affordable Care Act. This is good news for CMMI -- both as a validation of the Pioneer model and as a first demonstrated success for CMMI -- it also demonstrates that accountable care can reduce the growth in costs while also improving quality.

 
Atrius Health has demonstrated in this evaluation that we can significantly reduce the cost of care as compared with local trends while scoring the highest on quality measures among New England ACOs. Congratulations and thanks to all of you who have been working on the Pioneer ACO program and improving the care of our Medicare patients.

 

 


Affordable Care Act payment model saves more than $384 million in two years, meets criteria for first-ever expansion

Today, an independent evaluation report released by the Department of Health and Human Services showed that an innovative payment model created as a pilot project by the Affordable Care Act generated substantial savings to Medicare in just two years. Additionally, the independent Office of the Actuary in the Centers for Medicare & Medicaid Services (CMS) has certified that this patient care model is the first to meet the stringent criteria for expansion to a larger population of Medicare beneficiaries.

 

The independent evaluation report for CMS found that the Pioneer Accountable Care Organization (ACO) Model generated over $384 million in savings to Medicare over its first two years - an average of approximately $300 per participating beneficiary per year - while continuing to deliver high-quality patient care. The Actuary's certification that expansion of Pioneer ACOs would reduce net Medicare spending, coupled with Secretary Sylvia Mathews Burwell's determination that expansion would maintain or improve patient care without limiting coverage or benefits, means that HHS will consider ways to scale the Pioneer ACO Model into other Medicare programs.

 

"This is a crucial milestone in our efforts to build a health care system that delivers better care, spends our health care dollars more wisely, and results in healthier people," said HHS Secretary Sylvia M. Burwell. "The Affordable Care Act gave us powerful new tools to test better ways to improve patient care and keep communities healthier. The Pioneer ACO Model has demonstrated that patients can get high quality and coordinated care at the right time, and we can generate savings for Medicare and the health care system at large."

 

The Pioneer ACO Model, one of the first payment models launched by CMS, gives experienced health care organizations accountability for quality and cost outcomes for their Medicare patients. Doctors and hospitals who form Pioneer ACOs can share in savings generated for Medicare if they work to coordinate patient care, keep patients healthy and meet certain quality performance standards, or they may be required to pay a share of any losses generated.

 

Currently, the Pioneer ACO Model is serving more than 600,000 Medicare beneficiaries. According to today's report, compared to their counterparts in regular fee-for-service or Medicare Advantage plans, Medicare beneficiaries who are in Pioneer ACOs, on average:

  • Report more timely care and better communication with their providers.
  • Use inpatient hospital services less and have fewer tests and procedures.
  • Have more follow-up visits from their providers after hospital discharge.

Pioneer ACOs are part of the innovative framework established by the Affordable Care Act to move our health care system toward one that rewards doctors based on the quality, not quantity, of care they give patients. HHS earlier this year announced the ambitious goal of tying 30 percent of Medicare payments to quality and value through alternative payment models by 2016 and 50 percent of payments by 2018. More than 3,600 payers, providers, employers, patients, states, consumer groups, consumers and other partners have registered to participate in the Health Care Payment Learning and Action Network, which was launched to help the entire health care system reach these goals.
 

Pioneer ACOs generated Medicare savings of $279.7 million in 2012 and $104.5 million in 2013. To date, actuarial analyses show that ACOs in the Pioneer ACO Model and the Medicare Shared Savings Program have generated over $417 million in total program savings for Medicare. The primary analyses in the evaluation are also reported in an article published in the Journal of the American Medical Association today.

 
"This success demonstrates that CMS can design and test innovative payment and service delivery models that produce better outcomes for the Medicare program and beneficiaries," added Patrick Conway, MD, the acting principal deputy administrator of CMS. "This gives CMS greater confidence in scaling elements of the model to benefit people across the nation, and we are working to determine the best strategies for embedding the lessons we have already learned from the Pioneer Model into permanent Medicare programs and our nation's health system."

 
To view the CMS Office of the Actuary Certification of Pioneer ACO Model savings, click here.






scene
Scenes from the Street

Share your pictures from the office or the field with us by sending them to connecter@vnacarenetwork.org!







 
CLINICAL SERVICES
 
Clinical Services Announcements and Updates

RPM

The Wait is Over: Remote Patient Monitoring is Here!

By Kathy Duckett, Director of Population Health

 

The Remote Patient Monitoring (RPM) program and expanded Certified Telemonitoring (CHTM) programs will be launching Monday, 5/11/15. Please speak with your Manager or Director if you have any questions regarding the programs or how you are involved.

 

Thank you to everyone for all your hard work and effort to make this a successful launch. There are too many people to name individually, but everyone was involved; clinical operations, referral center, telemonitoring teams, IS, finance, quality, and medical records. They say it takes a village - I say this launch is a great example of what a fantastic team we have here at VNACNF. Everyone worked together to create a new program that will meet the needs of our underserved patients. Kudos to everyone!

 

  

 


 

BehavioralHealth

Behavioral Health Update

By Molly Lukason, Behavioral Health Program Manager

 

When might you call on the behavioral health team?


When a patient:

  • Verbalizes feeling "down" or "blue"
  • Struggles with pain management or a new diagnosis
  • Struggles with loss, grief and the "way my life used to be"
  • Has a lack or decrease in motivation or energy
  • Presents with soiled clothing or a disheveled appearance and verbalizes impatience with caring for themselves
  • Refuses to take medications
  • Verbalizes difficulty in sleeping or wakes frequently throughout the night
  • Verbalizes anxiety about: making decisions, about the future, about the past
  • Has family issues and relationship concerns
  • Asks for help in working through negative thoughts or emotions
  • Desires an alternative way to think about their life and current environment
  • Has anxiety and/or depression that interferes in their ability or desire to move on to a more healthy way of thinking and living

Have questions about the program or a possible patient that you want to discuss further?  Please call Molly at 774-502-5545 or email Molly at mlukason@vnacarenetwork.org.

 

Congrats to the Quincy and Southborough offices for the most referrals by the end of April to our behavioral health program. Breakfast is on us for the whole office!! Well done from the behavioral health team!

 

 

 

 

 

BPC

Best Practice Committee Monthly Update

By Joan Roth, Manager of Special Initiatives & Best Practice Committee Member

 

The VNAB is committed to the goal of reducing our rehospitalization rate. The agency's goal is to have all patients admitted by nursing to have their 2nd nursing visit within 48 hours of start of care.

 

For the month of April 2015, the agency's rate for having the second nursing visit within 48 hours of start of care for high risk patients was 70%. This is the same as our rate for March which was 70%.

 

 

 

We are also promoting two additional interventions that are best practices for keeping patient's from being rehospitalized.

  • The first best practice intervention is that continuity of care with  providers improves patient outcomes. To support this practice we will be reporting on the percentage of patients who received their 2nd nursing visit by the nurse case manager. The rate for the month of April was 50%, which is lower than the rate for March, which was 59%
  • The second best practice intervention is that the patient have a physician follow up visit within 7-14 days after a discharge from an acute care hospital. The rate for April was 72%, which is the same as the rate in March, which was 72%

Please remember that a great way to help keep our patient's out of the hospital is to provide telemonitoring for the high risk for rehospitalization patients. We now can provide monitoring for our COPD patients in addition to our Heart Failure patients. Please see your manager with any questions.

 

 

 

 

 

Education

TelehealthForm

Telehealth Eligibility Form in Encore

By Chris Day, Clinical Application Specialist

 

Effective Monday, May 11th, the Telehealth Eligibility Form will show up on ALL nursing admission visits regardless of payer. This DOES NOT mean that every patient is actually eligible for telehealth.

 

The Telehealth Eligibility Form is being modified to include a qualifying statements to include eligibility for Atrius patients. The form will be required at every admission. Clinicians should check off one of the first three statements in the preceding box. 

 

If one of the first two statements is checked, the rest of the assessment needs to be filled out. If the 3rd statement is checked off, there is no need to fill out the rest of the assessment.

  • Patient has Medicare or CCA - if YES, complete assessment
  • Patient is Atrius, non-Medicare/CCA, and risk-managed (see F1 help) - if YES, complete assessment
  • N/A (click box) - Patient does NOT have Medicare, CCA, or managed by Atrius - ASSESSMENT NOT NEEDED

The remainder of the assessment remains the same.  

 

 

 

 

 

 

 
HUMAN RESOURCES
eat
Employee Advisory Team Suggestions

To suggest an area of focus to the Employee Advisory Team (EAT), please email your suggestion to EATSuggestionbox@vnab.org. Suggestions can include ideas to improve current processes and procedures, remove redundancies, or even to provide feedback on something you think is/is not working.

Please feel free to discuss any issues that you would like brought to EAT with the following members of the committee:
  • Ellen Cavalier
  • Michelle Coote
  • Kelly Frew
  • Jenny Highland
  • Mary Helen Mahoney
  • Becky Manning
  • Susan Marlin Procter
  • Annemarie Martin
  • Mary McCarthy
  • Ilona O'Connor
  • Mae Powers
  • Maria Rodrigues
  • David Rose
  • Chris Schultz
  • Danny Yan
EAT is also on the lookout for new members. If you're interested in participating, or for more information on what EAT is all about, please reach out to any of the members listed above. Meetings are held monthly and alternate between the Charlestown and Braintree offices.





JobsNetwork
Job Postings - VNA Care Network and VNA Hospice Care

To learn more about career opportunities, contact a human resources representative:




JobsVNAB
Job Postings - VNA of Boston and VNA Hospice Care
To learn more about career opportunities listed in the links above, contact Debbie Brown, Human Resources Manager at dbrown@vnab.org.



 
QUALITY AND RISK MANAGEMENT
Toilet

Toilet Hygiene - M1845

By Kyra Mihalick, PT, DPT, Patient Care Manager

 

As much as we would like it to be, scoring OASIS is not black and white. Every OASIS question has multiple aspects to consider before choosing the "safest" response and many questions are interrelated. Considering Toilet Hygiene (M1845), this is quite apparent. OASIS guidance states that toilet hygiene includes "pulling clothes up or down and adequately cleaning (wiping) the perineal area." To best answer this question, break the task down into steps and consider the following:

  1. Pulling Down Lower Body Garments:
    1. The patient must pull down pants/undergarments and this is usually done while standing. Does the patient typically wear LE garments with a button and/or zipper that must be unfastened first? If so, is he/she able to unfasten without difficulty? Was the patient scored as needing assistance for lower body dressing (M1820)? If the patient's dynamic standing balance is impaired, does he/she need supervision to perform this task safely?
    2. Does the patient wear incontinence garments that must be changed? Is he/she able to get the garments off of his/her lower extremities and don new garments without assistance? Consider the steps involved to do so.
  2. Perineal Hygiene:
    1. The patient may be required to safely reach outside of his/her base of support while sitting in order to reach for toilet paper. Does the toilet paper need to be set up within reach, or does a caregiver hand the patient toilet paper due to impaired dynamic sitting balance?
    2. The patient may then lean right, left, or forward to clean perineal area. It is important to again consider seated balance as it relates to this task.
  3. Pulling Up Lower Body Garments:
    1. The patient must then pull up LE clothing.  Does the patient reach down while sitting or standing to grasp undergarments/pants, or does the caregiver assist in this?
    2. Is the patient able to safely stand up from the toilet to complete pulling up LE clothing? If the patient requires supervision or assistance to perform sit to stand from a chair, consider that in answering this question, especially if the toilet seat is low.
    3. Furthermore, if the toilet is low and a raised toilet seat or commode over the toilet was recommended, until the equipment is received, the patient likely requires some type of assistance in order to stand and adjust LE clothing safely.

How do the patient's co-morbidities contribute? Does the patient have orthostatic hypotension or vertigo that could impact ability to manage lower body dressing once standing? What is the patient's mental capacity? Is pain limiting function?  Does the patient have impaired ROM? Don't forget that spinal and hip precautions must be adhered to during the entire task.  What else could be contributing to the ability to safely participate in toilet hygiene?

 

Per OASIS guidance, if the patient can participate in hygiene and/or clothing management but needs assistance with EITHER or BOTH activities, select Response 2. If the patient requires stand by assistance for safety, or any type of cueing for hand placement, body mechanics, or technique, select Response 2. 

 

 

Have questions about the above scenario or any of the OASIS questions? Contact your Patient Care Manager for further assistance and guidance.

 

OASIS

2nd Quarter OASIS Education

 

Below is the Quarter 2 OASIS EDUCATION schedule for all offices . Mandatory Attendance is expected for ALL Clinical Professionals. You may attend any site but be sure to sign in on the attendance so you will get credit for attendance. IF you do not attend any of the sessions, you will need to complete the Makeup test and have a meeting with the PCM in your district to be sure you are understanding the Q2 content. The Quality Department is committed to ensuring the CMS guidelines are used in our clinical practice to our patients. Thank you to all our staff for their continued clinical commitment to understanding OASIS and reaching for the Best Outcomes for our patients.

 

 





May 11, 2015
The Connecter
Volume 4, Issue 19