During the next two weeks, we will be conducting an organizational-wide employee survey as part of our Culture Design Initiative. Your opinions and comments are important to us. This survey is an opportunity to have your voice heard by assessing areas of the organization that impact and drive the culture of our organization.
Below are some frequently asked questions about the survey. Please direct any additional questions or concerns to Mary Campbell, Director of Organizational Development and Service Excellence, at mcampbell@vnab.org.
Why
Q. Why is it important that I complete the survey?
A. - Identify the positive aspects of our culture
- Identify areas for improvement
- Fix problems that demotivate staff and compromise service excellence
Who
Q. Who should take the survey?
A. Everyone should take the survey, even those who participated in the Culture Design Focus Groups this past December.
Q. Who is managing the survey?
A. Culture and change expert Daniel Stone (www.makingchangereal.com) is managing the survey. Daniel will host the survey and collect your responses online. He will then aggregate the data into workable units based on teams for use during feedback sessions.
Q. Who should I contact if I have questions?
A. Questions pertaining to the Demographics section of the survey should be directed to Mary Campbell at mcampbell@vnab.org. Questions about all other survey questions can be sent to Daniel Stone at djs@danielstone.com.
What
Q. What is this survey all about?
A. Creating a single culture for our organization that we are committed to and engaged in.
Q. What will make this survey different from all the other data that's been gathered during focus groups, surveys, Service Excellence, etc.?
A. Survey questions came from came directly from your feedback during focus groups and Service Excellence sessions
- You will receive your team's survey results and participate in developing action plans to address issues
Where
Q. Where can I access the survey?
A. Daniel Stone will be emailing staff a link to the survey on Wednesday, 4/22. Paper copies will be made available to those with no or limited access to a computer with an internet connection.
When
Q. When do I have to complete the survey by?
A. Survey active between Wednesday, 4/22 to Wednesday, 5/6.
- it should take between 30-45 minutes to complete
- You will be given 1 hour of paid work-time to complete the survey
> If you itemize your timesheet, plan to use Meeting Time for this purpose.
- If you exit the survey prior to completion by closing your internet browser window, you will not be able to go back at a later time to finish.
> If you are interrupted while taking the survey,eave your internet browser window open and/or minimized and return to complete it at a later
How
Q. How does this survey relate to the focus groups held in December?
A. The focus groups identified the kinds of issues and concerns felt by a small subset of staff; the survey will help us understand how widespread these issues and concerns are in larger staff population.
Q. How can I be sure my results won't be tied back to me?
A. All responses will remain strictly anonymous.
- The survey is being managed entirely by Daniel Stone
- Individual responses will only be available to Daniel, who will aggregate prior to distribution.
- Responses from teams or departments with fewer than five similar/like roles will be combined with the results from another like team/departments for the purposes of feedback sessions.
- Given this guarantee of anonymity, please be thoughtful, honest, and candid when you complete the survey.
- Rest assured that your privacy and anonymity are of paramount importance to us. We will in no way jeopardize your trust by releasing responses in a way that undermines the true goal of this initiative; transparency and sustainable change.
Next Steps:
Q. How can I be sure that the time I spend taking the survey is well spent?
A. Once the survey is complete and the data compiled, we will share the results with the entire organization so you can see for yourself how we are doing. In the months that follow, Daniel, Human Resources, and the entire management team will participate in team-based sessions to discuss plans to improve our culture and performance and address any problem areas on a team-based and organizational-wide level. Furthermore, each of you will have the opportunity to participate in local sessions to review the feedback that is directly relevant to your team and to identify ways to make improvements to the culture in your own area.
I want to impress upon you that the survey results will be acted upon. The senior leadership team has already been briefed on the results of the focus groups, and are eager to get the survey results so we can take action to enhance our culture. Policies that need changing will be changed. Those who require development in certain skills will be coached. Those who create excellence will be recognized. The amount of communication, upward and downward, will increase. Overall, VNA Care Network Foundation & Subsidiaries will be a better place to work.
I would like to get 100% participation in order to ensure that each and every employee's voice is heard. When you receive the survey request from Daniel, please give it your prompt attention.
Thank you for devoting your time to this initiative and providing candid input.
Mary Ann
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