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Below is this week's issue of the Connecter newsletter, which is required reading for all employees. The next edition will be published on Monday, February 2, with articles due to connecter@vnacarenetwork.org by Friday, January 30.
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IN THIS ISSUE:
Connecter Question of the Week

Congratulations to last week's raffle winner:
  • Question: What is the Insurance Verification Hotline #?
  • Answer: 508 -658-7711 or ext. 5511 from within the office
  • Winner: Jennifer Falardeau, Materials Management Coordinator - Worcester Office
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This Week's Connecter Question:
According to the Professional Image Standard, which of the following are acceptable forms of attire?
  • denim
  • khaki
  • leather
  • spandex
  • scrubs
All answers/submissions should be sent to connecter@vnacarenetwork.org. The lucky winner will be announced in next week's Connecter. Good luck!!!
January 26, 2015
Volume 4, Issue 4
 
SERVICE EXCELLENCE
Standard
SERVICE STANDARD OF THE WEEK

Service Standard #4: Professional Language

We communicate with respect and courtesy to colleagues and patients. We address patients, families, and customers based on their preference, using Mr., Mrs., Ms. or their preferred name.
mile

Service Excellence:  Going the Extra Mile

By Adele Pike, Director of Education

 

Last Thursday one of the members of our Social Service team received a call from a Nurse Case Manager at Atrius. An elderly woman (who is not yet a VNACN/VNAB patient) is scheduled for surgery in February and the case manager is working with the patient and her daughter on a plan for her postoperative care. The patient does not want to go to rehab post hospital discharge, she wants to come home with VNACN/VNAB services. However, the family lacks the resources to pay for the additional private care that she would need initially. The patient's daughter is planning to come in from out of State to be with her Mom.

 

The case manager's question was, did we know of additional Community Resources that the daughter could arrange for to maximize the chances of her Mom being able to come home directly from the acute care setting?

 

The VNACN/VNAB clinician responded - with a warm smile -  within 30 minutes!  She provided information about MassHealth and the phone number for MassHealth Customer Service; also coaching that the processing time might be quite lengthy. Then, she suggested that the daughter contact Elder Services and inquire about their Consumer Directed Care program, a program that might pay the daughter a stipend for caring for her Mom post discharge. Additionally, she described the other services that elder services could provide to support the patient and furnished contact names and numbers.

 

The case manager was delightfully surprised by the speed and comprehensiveness of the information provided, and was most appreciative....as are our future patient and her daughter. What a lovely example of service excellence.  Thank you to the clinician (who wishes to remain anonymous) for sharing this example with us.

 

 



 

 
AGENCY ANNOUNCEMENTS AND UPDATES
iPhone

iPhone Deployment Update

 

Cell phone deployment continues during scheduled in-services and team meetings. Please note that Verizon representatives will be on-site during the following CoaguChek sessions to distribute phones to designated staff.

  • Needham Tuesday, February 3
  • Worcester: Wednesday, February 4
  • Needham: Thursday, February 5
  • Southborough: Friday, February 6 

More dates will be published in the Connecter as they are scheduled. A Communication Guide will be distributed at these sessions which outlines agency standards and usage guidelines. This Guide will also be sent to those staff who have already received their new phone.

 

Please see your manager with any questions.

 

 



 

 
CLINICAL SERVICES
Clinical Services Announcements and Updates
CoaguChek

Additional CoaguChek Machines

 

We are pleased to announce that we have recently increased our supply of PT/INR machines for both VNA Care Network and VNA of Boston clinicians. Although we are not able to provide each clinician with their own CoaguChek device, the increased supply should allow staff easier access to the equipment.

 

Please see your manager with any questions.

 

 



 

Ebola

Ebola Update

By Beverly Salate, Clinical Services Manager/Infection Control

 

I have been closely monitoring the Ebola situation in the United States, specifically Massachusetts, via weekly conferences. There have been no significant changes to Ebola in the United States at this time. Unfortunately, the situation in West Africa is continuing and worsening in certain countries.

 

For all clinicians making the first phone contact with the patient and/or family to set up the initial visit the following questions must be asked  and documented in a document communication (VNACN) or case communication note (VNAB):

  1. Have you traveled outside the country in the past few weeks? (if yes, proceed with question 2, if no, no need to ask any more questions re travel)
  2. Have you been to any West African Countries? (if yes, ask which countries)
  3. The specific countries are Guinea, Liberia, Sierra Leone
  4. If answer is yes, to any of these countries you  need to ask , if they were exposed to a patient with Ebola.
  5. If yes to contact with someone with Ebola contact, then discuss case with your manager (casual contact does not cause Ebola to spread).  
  6. Further screening will be necessary and once finalized a decision will be made to visit the patient.
  7. Contact MD if appropriate.

Questions? Contact Bev Salate at 978-537-2322 X6280 or bsalate@vnacarenetwork.org.

 


 

 

Education
Wound

Wound V.A.C. Training in Braintree

By Joan Fall, Manager of Orientation and Education

 

Michael Deely, our KCI representative, will hold a wound V.A.C. training session for all interested clinicians in the Braintree office on Monday, Feb 2 from 3-4 p.m.

 

To sign up, please contact Joan Fall at 781-535-5426 or email jfall@vnab.org.

 


 

 

Preceptor

Preceptor Development Course: Clinical Teaching

By Lindsey Gallagher, RN, Clinical Orientation and Education Manager, Needham Office

 

A new course is being offered by the Education Department, titled Preceptor Development and Clinical Teaching.

 

A group of eight nurses from the Needham office have just begun attending this course, and will receive 16 CEs upon completion. The course focuses on the role and responsibility of the preceptor, giving feedback, managing challenges of precepting, and on developing nurses' knowledge, skills, and confidence in clinical teaching and precepting.

 

The course is offered over five sessions, spread over a few months. One of the sessions utilizes a patient simulation mannequin and patient care scenarios to work through ways to teach common home care nursing procedures to the new hire nurse. In addition, the course allows the participants to return to any one of the orientation classes of their choice. This course is a great way for staff to become a part of building their team, and the Education Department is very excited to be able to offer it.

 

The Needham office is the first in the Network to have the course offered to nurses, but keep an eye out for the course as it comes to an office near you!  A similar course will be offered to Physical Therapists this spring.

 


 

 

Meds

Pay Attention When Administering Medications

By Beth Mena and the Medication Management Committee

 

Always read labels carefully. Teach your patients to do the same too!

 

MedWatch and the FDA have posted warnings recently about the unintended infusion of an IV bag solution meant only to be for "simulation" or teaching purposes.

 

To date 40 patients have received infusions of Wallcur's simulated Saline products. FDA has posted an update on the investigation on its website, which may be found at  http://www.fda.gov/Drugs/DrugSafety/ucm428431.htm.

 

Stay Safe and keep our patients safe!

 


 

 

Patient Services

BPC

Best Practice Committee Monthly Update

By Joan Roth, Manager of Special Initiatives & Best Practice Committee Member

 

The VNAB is committed to the goal of reducing our rehospitalization rate. The agency's goal is to have all patients admitted by nursing to have their 2nd nursing visit within 48 hours of start of care. We will now be measuring this rate monthly for patients at high risk for hospitalizations.

 

For the month of November 2014, the agency's rate for having the second nursing visit within 48 hours of start of care for high-risk patients was 69%. This is higher than our rate for October, which was 66%.

 


We are also promoting two additional interventions that are best practices for keeping patient's from being rehospitalized.

  • The first best practice intervention is that continuity of care with providers improves patient outcomes. To support this practice we will be reporting on the percentage of patients who received their 2nd nursing visit by the nurse case manager. The rate for the month of December was 55%, which is higher than the rate for November, which was 47%. 
  • The second best practice intervention is that the patient have a physician follow up visit within 7-14 days after a discharge from an acute care hospital. The rate for December was 75%, which is lower than the rate in November, which was 76%.

Thanks for your continued efforts to keep patients out of the hospital particularly during the four weeks after they first come home from the hospital. The next report will be for the month of January.

 

Please see your manager with any questions.



 

 

 


 
HUMAN RESOURCES
JobsNetwork
Job Postings - VNA Care Network and VNA Hospice Care

To learn more about career opportunities, contact a human resources representative:




JobsVNAB
Job Postings - VNA of Boston and VNA Hospice Care
To learn more about career opportunities listed in the links above, contact Debbie Brown, Human Resources Manager at dbrown@vnab.org.



 
QUALITY AND RISK MANAGEMENT
DPH

DPH Site Visit Results

By Donna Peters, Director of Quality Assurance and Risk Management

 

A huge CONGRATULATIONS to VNAB staff for a "Deficiency Free" survey. Jeanne Callahan-Lydon was notified last week that the surveyors collaborated and agreed that the work at the VNAB is in compliance with the DPH standards and regulations and congratulated the staff for the great job they do in caring for patients in the community.

 

We are very pleased with this report and very grateful to each and every one of the staff who work so hard each day to keep our patients healthy and work towards improving outcomes. This accomplishment is multi departmental and multi faceted...we stand together as a team of extraordinary professionals and we should be very proud of what we can accomplish.

 

Enjoy and celebrate this awesome work that you do each day...you set the example for true professionals who care for patients each day, and promote positive outcomes. You are applauded!

 

 

 

ICD

ICD 10 Coding Basics: GERD

By Jean Clive, Director, Health Information Management

 

ICD 10 coding will require more specific information in order to code properly, so let's take the coding requirements needed for the diagnosis of GERD.

 

Nine months from now we will be coding in ICD 10 and we will leave our current practice of coding in ICD 9 behind.  The reason for this is that many of the codes that capture gastrointestinal disorders in ICD 10 are combination codes that not only include the diagnosis, but also the symptoms that may manifest from the condition.   

 

Because of this, we will need to know more detail about these diagnoses than is currently required to code them accurately.

 

A few of the common gastrointestinal disorders that will require enhanced specificity in ICD-10 include GERD, Barrett's esophagus and diverticular disease.

 

Barrett's esophagus & diverticular disease

Since patients with this condition often develop dysplasia within the esophagus it is going to be helpful for the documentation to reflect that both conditions exist.

 

Diverticular disease of the intestine is another example of a GI condition for which ICD-10 offers more specific code choices than are currently available. Codes within this category are not only specific to diverticular disease of the small and large intestine, but also include specific codes for the presence of bleeding and perforation and/or an abscess.

 

To accurately assign these ICD-10 codes, we will need to know specifics about the patient's condition and any associated complications. Should a patient have a diagnosis of diverticulitis of the large intestine, for example, you'll need to first identify if the patient had a resulting abscess and/or perforation.

 

Scenario: Gastroesophageal reflux

A patient is admitted to home health following an exacerbation of gastroesophageal reflux disease with significant reflux that has affected her appetite and caused a weight loss of 35 pounds. Her H&P notes "significant reflux esophagitis."

 

DiagnosisICD 9DiagnosisICD 10
M1020: GERD530.81M1021: Gastroesophageal reflux disease with esophagitis
K21.0
M1022: Eesophagitis530.11

 

 

Questions? Contact Jean Clive at 617-886-6499 or jclive@vnab.org.

 

 

 

OASIS

OASIS Accuracy-The Three Home Health Gold (HHG) Mobility Items

By Terry Dancewicz, MS PT, MMHS, COS-C, Patient Care Manager

 

Home Health Compare includes three publically reported Mobility Items:  Ambulation, Bathing, and Transferring.  Over the past few months we have taken a look at Ambulation and its relationship to the other ADL/IADL items (QI articles in the VNACNF Connector on 8/25/14 and 9/29/14), Bathing (on 10/25/14), and M1850 Transferring (on 12/22/14).  Staff has indicated an interest in specific patient examples.  Please review the following patient scenarios that address these three mobility items along with the related Oasis guidance.

 

SCENARIO 1-M1830 Bathing:

At Start of Care the discharge information indicates that your patient requires assistance while taking a shower.  You observe the patient's mobility and note that she cannot reach her feet to remove her socks and shoes and would need help with bathing.  She does not have any ADL equipment and is not sure if she has an old shower chair or not.  During the Oasis walk you note that the shower is on the second floor and the patient cannot safely get up the stairs.

How would you score your patient for M1830 Bathing?

0 -Able to bathe self in shower or tub independently, including getting in and out of tub/shower.

1 -With the use of devices, is able to bathe self in shower or tub independently, including getting in and out of the tub/shower.

2 -Able to bathe in shower or tub with the intermittent assistance of another person:  (a) for intermittent supervision or encouragement or reminders, OR (b) to get in and out of the shower or tub, OR (c) for washing difficult to reach areas.

3 -Able to participate in bathing self in shower or tub, but requires presence of another person throughout the bath for assistance or supervision.

4 - Unable to use the shower or tub, but able to bathe self independently with or without the use of devices at the sink, in chair, or on commode.

5 -Unable to use the shower or tub, but able to participate in bathing self in bed, at the sink, in bedside chair, or on commode, with the assistance or supervision of another person.  (Note:  Oasis C1-Wording change for Response 5 - 'throughout the bath' has been removed.)

6 -Unable to participate effectively in bathing and is bathed totally by another person.


 

 

.......... Please make a selection, then continue reading for the correct response ..........

 


 

ANSWER Scenario 1 - M1830 Bathing:   Response 5 -Unable to use the shower or tub, but able to participate in bathing self in bed, at the sink, in bedside chair, or on commode, with the assistance or supervision of another person.

 

Rationale Scenario 1:  The stairs represent an environmental barrier since the patient is unable to safely ascend the stairs where the shower is located; thus, the patient cannot safely access the shower and you would advise sponge bathing at SOC.  In addition if the patient does not have appropriate (working) shower safety equipment/DME in place, then you cannot assume the patient would be safe with equipment they do not already have.  Remember that since the patient needs intermittent assistance for washing difficult to reach areas (her feet), the patient cannot be scored "independent" for sponge bathing; a patient must also be able to independently, safely, obtain the items needed to sponge bathe in ordered to be scored independent for this task.  Thus, the correct response is 5; the patient requires assistance to safely sponge bath.  The patient in this scenario of course would benefit from a referral to both PT and OT at SOC.

 

SCENARIO 2- M1850 Transferring:  A patient's family refused to let her be admitted to rehab after a long hospital stay, stating they could take care of her at home. She is severely deconditioned and needs considerable assistance to come to a sitting position at the side of the bed and then again to stand.  Once standing, she requires someone to support the majority of her weight as she pivots to sit on the chair at the bedside. She only tolerates sitting up for 10 minutes before she requests to return to bed, again requiring the same level of assistance to safely transfer.  How would you score M1850 Transferring?

0 -Able to independently transfer.

1 -Able to transfer with minimal human assistance or with use of an assistive device.

2 -Able to bear weight and pivot during the transfer process but unable to transfer self.

3 -Unable to transfer self and is unable to bear weight or pivot when transferred by another person.

4- Bedfast, unable to transfer but is able to turn and position self in bed.

5- Bedfast, unable to transfer and is unable to turn and position self.

 

 

.......... Please make a selection, then continue reading for the correct response ..........

 

 

ANSWER Scenario 2 - M1850 Transferring: Response 3- Unable to transfer self and is unable to bear weight or pivot when transferred by another person.

Rationale Scenario 2:  "Able to bear weight" refers to the patient's ability to support the majority of his/her weight through any combination of weight-bearing extremities.  The patient must be able to both bear weight and pivot for Response 2 to apply.  If the patient is unable to do one or the other and is not bedfast, select Response 3.

 

SCENARIO 3-M1860 Ambulation:  During your assessment, you observe your patient ambulates with a single point cane.  You initially observe that he is safe walking 20' at which point you note that his right knee buckles, and the patient grimaces from knee pain.  He reports he has osteoarthritis and that his knee always does that, but "it is no big deal and that is why he uses his cane".  He does admit he likes to have someone close by when he negotiates the two steps into his sunken family room as his knee always hurts when doing stairs and he tends to lose his balance during this activity.  How would you score M1860 Ambulation/Locomotion?

0 -Able to independently walk on even and uneven surfaces and negotiate stairs with or without railings (i.e., needs no human assistance or assistive device).

1 -With the use of a one-handed device (e.g., cane, single crutch, hemi-walker), able to independently walk on even and uneven surfaces and negotiate stairs with or without railings.

 2 -Requires use of a two-handed device (e.g., walker or crutches) to walk alone on a level surface and/or requires supervision or assistance to negotiate stairs or steps or uneven surfaces.

3 -Able to walk only with the supervision or assistance of another person at all times.

4 - Chairfast, unable to ambulate and is unable to wheel self.

5 -Bedfast, unable to ambulate or be up in a chair.

 


 

.......... Please make a selection, then continue reading for the correct response ..........

 

 

ANSWER Scenario 3 - M1860 Ambulation:  Response 3- Able to walk only with the supervision or assistance of another person at all times.

 

Rationale- Although the patient demonstrates that he can ambulate with a cane, he is NOT SAFE as he has knee pain and his knee is intermittently buckling even on level surfaces in his home.  Remember that Oasis is asking about SAFE ABILITY and not necessarily performance.  The scenario identifies the patient's performance, ambulating in his home without assistance using a straight cane, but he is NOT SAFE with his current device and requires a referral to Physical Therapy.*

 

*Please remember to obtain an MD order for a referral to Rehab at SOC, if not already on the initial referral, when you observe a patient is unsafe or may need equipment.

 

THANK YOU for your hard work and your dedication to excellent patient care.

 

Questions? Contact Terry Dancewicz at 888-663-3688 X1341 or tdancewicz@vnacarenetwork.org or the Patient Care Manager in your office:

  • Braintree: Carol Morris 781-535-5380
  • Charlestown: Elaine Gardner 617-886-6464
  • Danvers: Marilyn Bowden 888-663-3688 X1271
  • Leominster: Terry Dancewicz 888-663-3688 X1341
  • Needham: Maura Vitello 888-663-3688 X4536
  • Southborough: Maria Dunn 888-663-3688 X1317

 

 


Forms

Advance Beneficiary Notice (ABN), Home Health Change of Care Notice (HHCCN), & Notice of Medicare Non-Coverage (NOMNC) forms: Patient Scenarios

By Elaine Gardner, Patient Care Manager, Charlestown Office

 

Advance Beneficiary Notice (ABN), Home Health Change of Care Notice (HHCCN), & Notice of Medicare Non-Coverage (NOMNC) forms: Patient Scenarios (continuation of article in Connecter 12/22/2014)

 

As explained in the Connecter on 12/22/14, the ABN, HHCCN, and NOMNC are forms used by home health agencies, as directed by Center for Medicare & Medicaid Services (CMS) to support patient rights and provide timely, written notification of non-covered, reduced, or terminated services. These are to be completed following a discussion between you and your patients; specific instructions are on the back of the forms. Here are two Patient Scenarios to aid you using these forms.

 

Patient Scenario #1:

Mrs. K is receiving Skilled Nursing (SN) and Physical Therapy (PT) services following a hospitalization due to exacerbation of Congestive Heart Failure. The original Plan of Care/485 orders indicate PT 2x/wk x9wks and SN 1x/wk x9wks.

 

All PT goals were achieved in week 6, and PT discharged Mrs. K. SN is to continue through week 9 for medication management and disease management.

  • What form does the PT need to complete when performing a discipline discharge?
  • What form does SN need to complete when performing an agency discharge?

Answer - Patient Scenario #1:

PT is the first discipline to discharge. On or before the day of discipline discharge, the PT is to complete the HHCCN form (PEACH striped sections) with Mrs. K, indicating the PT discharge date and the reason for the change. Mrs. K is to sign and date the form.

 

SN is the last discipline to discharge. Therefore, at least 2 days or 2 visits before the planned agency discharge visit, SN is to complete the NOMNC (BLUE striped form) with Mrs. K, explaining that all home health services will be discontinued. The form is to include the planned agency discharge date, and Mrs. K's name and ID number. This form is to be signed and dated by Mrs. K. The purpose of this notice is to indicate to the patient that home health services will be terminating and to give the patient an opportunity to appeal the decision to discontinue certified home services.

 

Additional Information: What if the PT planned to reduce the visit frequency rather than to discharge? Then the PT and Mrs. K still need to complete the HHCCN form (PEACH striped section), since the care has been reduced and has varied from the original Plan of Care/485.

 

 


Patient Scenario #2:

Mr. R is receiving PT and SN following a hospitalization for COPD. The original plan of care/485 orders indicate PT 2x/wk x9wks and SN 2x/wk x9wks. PT accomplishes all goals by week 7, and correctly completes the HHCCN (PEACH striped sections) at the time of the discipline discharge. When SN visits Mr. R on the planned discharge day during week 9, he/she realizes that the NOMNC (BLUE striped form) was not reviewed and/or signed by a clinician and Mr. R.

  • How should SN proceed?

Answer - Patient Scenario #2:

SN is to perform the discharge assessment and complete the NOMNC (BLUE striped form) with Mr. R, explaining that all home health services will be discontinued in 2 days. The form needs to include the planned agency discharge date, which in this case will be 2 days after the last visit. In other words, in order to give Mr. R the 2 day notice, the discharge date is 2 days following the completion of the NOMNC. Then SN calls Mr. R in two days to confirm the discharge plan. Note the OASIS is completed as based on the last visit by a qualified clinician.

 

Thank you for supporting Patient Rights and the Conditions of Participation while providing care to your patients. Questions? Please contact the Patient Care Manager in your office.

  • Braintree: Carol Morris 781-535-5380
  • Charlestown: Elaine Gardner 617-886-6464
  • Danvers: Marilyn Bowden 888-663-3688 X1271
  • Leominster: Terry Dancewicz 888-663-3688 X1341
  • Needham: Maura Vitello 888-663-3688 X4536
  • Southborough: Maria Dunn 888-663-3688 X1317
     


 

January 26, 2015
The Connecter
Volume 4, Issue 4