Performance and Reporting
Customers tell us the two things they value most in their collection agency are great results and timely, informative reporting.
Clients would be surprised to learn that reporting drives our superior results. We want to uncover everything we can about a debtor because it gives us the insight we need to recover your money. Without it we would be like so many other agencies that blindly call an account for a few weeks before blindly pushing it to legal and charging a higher rate.
We constantly probe for more information. We look for any edge we can gain. We want to know how long a debtor has been in business, the number of employees, the number of partners, the numbers of locations, if there are suits or judgements, if their are liens, what the cash flow is, and so much more. Knowledge is power and information allows us to create strategies to collect each account.
This is why we update clients about what we are doing to collect their money. Some agencies decline to report until an outcome is known. That's where we see the world differently. Throughout the entire collection process, we are poking and prodding to find more information about the debtor. We employ strategies that make your accounts more collectible!
Following is a list of the reports we provide our clients. Take time to review this list and make sure you are receiving the reports you desire.