Installation Support

Gathering information just became easier using the Detex website. Installation videos, instructions, templates, tech support inquiries, training, and more are just one click away. From our website, click on the 'Help & Support' tab.

The Help & Support section has been carefully tailored to provide all the documents you need to get your installation done correctly and efficiently.

Installation Videos
Instructional videos have become common in our industry, explaining the uniqueness of each piece of hardware and helping installers conduct better, faster installations. Here at Detex, we have always designed products that are installer friendly and most will agree that all the hardware is very easy to install. However, for those that have never done an installation, viewing these videos really illustrates just how quick and easy these devices are to install.

We feel confident you will agree that Detex products are easy to install. However, viewing Detex installation videos can help provide tips for a faster installation or give you that added confidence if you are installing a new product.
View the Installation Videos

Installation Instructions and Guides
Detex instructions include a parts breakdown that provides part numbers, making it easy to order spare or replacement parts. The instructions provide wiring and operational guidance.

View the installation instructions

Guard Tour Support Center

Detex has made available program upgrades and other support files for your Guard Tour Verification products. The Guard Tour Support Center also has a list of Detex-approved service centers across the country.

Check out the Guard Tour Support Center

Training

Detex is proud to offer frequent training for locksmiths, architects, and even end users. All our training sessions are conducted by knowledgeable Detex experts.

More information on training

Tech Support
Stuck on a complex installation? If it's Detex hardware, chances are you won't need help. But if you do, you won't be on your own. One call and you will quickly be talking to a qualified Detex technician who will help diagnose the situation so you can finish the job. The Detex support technicians have more than 50 years combined experience with Detex products.

You can contact Detex Toll-Free phone support Monday through Friday, 8AM until 5PM Central Time. Simply call (800) 729-3839 and press 2.

Contact Tech Support

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Tech Tip

Did you know each and every product comes with a quick install guide in every box?

The yellow quick install guide will cover the mechanical installation.

If you have a suggestion you'd like to share with the audience of this monthly email, please send it to marketing@detex.com and you could win a free gift from Detex. Please keep sending those tips in and we appreciate your support of Detex products.

For more application questions, call:

Detex technical support at 800-729-3839, ext. 2.

Contact Detex Sales or your local representative for more information.

Quick Links

Detex Online

Life Safety & Security Door Hardware

Integrated Security Systems

Safety, Security & Risk Management

Designed Security Inc

Installation Videos

Upcoming Trade Shows

ISC East

New York City, NY

November 18-19, 2015

Full list of trade shows

Upcoming Training

Detex Corporation

New Braunfels, TX

November 12, 2015

rdh@detex.com

More Training Information