Compass Center Updates
Connecting More Individuals to Community Resources through Information & Referral Services

Linda Chamiec-Case
Photo Credit:
Bridget McEnaney
Earlier this year, Compass Center conducted a review of best practices in the area of Information and Referral (I&R) programming. Our I&R programs are implemented primarily by First Response Volunteers (FRVs), who act as a first contact to individuals who call or walk into our office. FRVs welcome our clients, assess their needs and goals, and connect them to Compass Center services and community resources accordingly.
For example, a mother of two looking for affordable housing in Chapel Hill could call us for a list of low-rent apartments. 

Based on our review, we have incorporated the following into our program model:
  • Conduct follow-up with clients to determine whether they received the help they needed, to understand the ways in which they were/weren't helped, and to offer additional referrals as needed.
  • Utilize follow-up data to update our resource and referral databases and to identify gaps in services.
  • Use an I&R email system through which clients can solicit and receive information and referrals.
  • Document client contacts directly into a searchable database that is accessible to all staff and volunteers. This increases the security of our record keeping and allows volunteers to understand our agency's past work with a client.
  • Maintain online versions of our resource and referral binders. This allows us to more efficiently search for resources and make continuous updates, revisions and additions.
  • Display (via website and signage) a visible I&R mission statement and description of services provided which set clear expectations for clients.
As a result of these changes, as compared to May 2014, our I&R program in May 2015 saw a 180% increase in the number of individuals served, and a 340% increase in the number of contacts made with individuals seeking information and referral services. We are excited to see that these changes are increasing the quality and quantity of I&R services offered.

Sincerely,

Linda Chamiec-Case

Director of Education Programs


 

PS - We are always accepting applications for volunteers! To learn more about our volunteer opportunities, including how to become a First Response Volunteer, click here.

SEE YOU THERE!
Martha's Day
Presented by Molly Maid of Chapel Hill
Wednesday, July 8th
6-8 p.m.
DSI Comedy
462 W Franklin St.
Chapel Hill, NC 27514

Join us for comedy with a cause! Come enjoy a comedy show by DSI Comedy, with proceeds benefiting Compass Center.

Food will be provided by Vimala's Curryblossom Cafe, Jersey Mike's Chapel Hill and Chapel Hill Restaurant Group. We will also have a raffle with great prizes!

Martha's Day is held by Compass Center board member Laura Morrison. This annual event is named and held in honor of Martha Pearson, a victim of domestic violence.

For tickets and more info, click here.
Family Law Workshops
Join Compass Center for our series of monthly legal education workshops. 
Workshops are held from 6 - 7:30 p.m. with registration sign-in at 5:45 p.m. Workshops will be presented by licensed attorneys, John Miskey and Sarah Carr D'Amato.

Next Workshop:
Thursday, June 18th

Contact:
919.968.4610
Contact Us
For help with domestic violence issues, please call our 24-hour crisis hotline: 919.929.7122

For career, legal and financial programs: 919.968.4610