Webinar Series for 
Aging Services Professionals

Spring 2014 
  Association on Aging in New York, 
Council of Senior Centers and Services (CSCS),
NYS Coalition for the Aging (NYSCA)
and the New York State Office for the Aging
are partnering to provide several online webinars.

 All webinars are free to join, but registration is required


Stressed OUT! Practical Tips for

Managing Stress Everyday

March 12, 2014 | 2:00 - 3:15 PM


In our field we face tough issues of elder abuse and neglect, hunger and poverty, end of life issues, and a heavy workload with few resources - Talk about a recipe for stress! We know chronic stress can lead to low morale, low productivity, poor health, and unhappiness. This webinar will give you practical tips on how to manage the everyday stress.


Lydia Franco, LMSW, Ph.D.


Rutgers University School of Social Work


Kara Dean-Assael, LMSW

Clinical Consultants and Trainers

NY State Clinic Technical Assistance Center (CTAC)
Clinical Education and Innovation Managers,

McSilver Institute for Poverty Research and Policy



Get Write to it: Writing Good Case Notes 

March 20, 2014 | 2:00 - 3:15 PM

Case notes are more than just a record of a client encounter. They are an essential component of case management, they serve as legal records, and important for helping you manage clients. Learn how to write award winning case notes with this webinar.


Roberta Herche, LCSW

Adjunct Professor

Fordham University Graduate School of Social Service

and Wurzweiler School of Social Work at Yeshiva University 



Working with the Difficult Client

March 26, 2014 | 2:00 - 3:15 PM


We all have them, the people that challenge us, push us, and can be downright difficult. Learn good techniques for working with clients that can be challenging for a better outcome! This will include tips on motivational interviewing and how to ask difficult questions.


Janine Perazzo, LCSW

Director of Behavioral Health Social Work

 HHC - Kings County Hospital Center




Identifying and Addressing Depression and other Mental Health Issues in Older Adults

April 3, 2014 | 2:00 PM - 3:15 PM


Depression affects more than 6.5 million of the 35 million Americans aged 65 years or older. Depression in elderly people often goes untreated because many people think that depression is a normal part of aging and a natural reaction to chronic illness, loss and social transition. For the elderly population depression can come in different sizes and shapes. In this webinar learn how to identify depression in older adults along with other major mental health concerns of older adults. We will share with you resources to use in any type of senior service.


Mari Umpierre, LCSW, Ph.D. 

Co-Director of the Alzheimer Disease Asistance Center

Mount Sinai Hospital



Incorporating Evidence-Based Programming

on a Tight Budget

April 7, 2014 | 2:00 PM - 3:30 PM


Are you wondering how to incorporate Evidence Based Programming into your work? Looking for solutions that are low cost and easy to

implement? In this webinar we will share what providers are doing around the state including tips and tricks to implementing the most successful evidence based programming - even with a limited budget! 


Philip McCallion, Ph.D.

Professor & Co-Director

Center for Excellence in Aging & Community Wellness

University of Albany


Lisa Ferretti, LMSW

Public Service Professor and Co-Director

Center for Excellence in Aging & Community Wellness

University of Albany


Mary Ann Spanos, Ph.D.


Chautauqua County Office for the Aging



Creating a Welcoming Culture from Top to Bottom

April 10, 2014 | 2:30 - 3:30 PM


When someone enters your center, do they feel the friendliness and warmth that you want them to feel? Learn how to create an environment of hospitality and respect, including: integrating new participants, creating a positive, customer-focused senior center, and bringing about culture change amongst staff and seniors.


Kristine Santillo


Lily Café, LifeSpan of Rochester, NY



For more information about the sponsoring organizations:


Association on Aging in New York (Aging-NY) | www.agingny.org


Council of Senior Centers and Services (CSCS) | www.cscs-ny.org


NYS Coalition for the Aging (NYSCA) | www.coalitionforaging.org


NYS Office for the Aging | www.aging.ny.gov