Please note that newly enrolled members will not be effectuated and materials will not be mailed until the binder payment is received. We suggest that the payment is made at the time of enrollment rather than choosing the "Bill Me" option.

After a member has paid, members will receive their ID Card, member packet and their Meritus member portal login information within 2 weeks. Their ID card arrives first, followed by their member packet. Then they will receive two separate letters containing their member portal login information: one with their user name, and the other with their temporary password.

For all Off-Market plan or network changes, you can continue to send them directly to Meritus at EnrollmentChanges@MeritusAZ.com and we will process them.

Reminder: Effective April 30th, all On-Market plan or network changes must be processed through the Health Insurance Marketplace and may require a qualifying event. (Click here for examples of QLE's).  

The official notification Meritus received from the Marketplace is as follows: "In 2014, CMS allowed Issuers to (at the consumer's request) switch an enrollment group's QHP selection to another plan within the same metal level. Guidance for 2015 no longer allows Issuers to make this switch; accordingly, the FFM will no longer accept changes to QHP ID as received from Issuers via the Enrollment Data Reconciliation process."  

In the best interest of our mutual clients, we have allowed these changes. However, going forward, should your client need to make an On-Market plan or network change, please contact the Marketplace to justify this valid need. 

New Guidelines regarding OFF Marketplace Enrollments with a QLE.