Bulletin Header
Vol. 13-24                                                                                                                     6.11.13
Deliver Great Customer Service
On Thursday June 20th from 2:30 - 4:00pm MHLS will be hosting a group viewing of the ALA webinar "How to Deliver Great Library Customer Service" with Laurie Brown.

In this new workshop Brown will show you how to create a welcoming, friendly experience for library users. Satisfied customers mean good vibes, and happy library users are part of a strong library. In addition to learning how to fulfill the expectations of the people who use your library, you will also get pointers on listening and communications skills to help your conversations with angry, chatty, or overly demanding patrons as gracefully as possible.

Topics include:

*    The top three customer service qualities for your library and how to achieve them

*    Ensuring that staff makes positive customer experience a priority

*    How to question library users effectively

Known as an engaging and fun presenter, Laurie Brown has more than 20 years' experience as a trainer, coach and speaker. Brown has worked with culturally diverse audiences at all organizational levels, and her clients have included Fortune 500 companies, government agencies and small family-owned businesses. Register online at http://calendar.midhudson.org

If you cannot attend in the Auditorium, you may want to consider registering to view the webinar at your library. It is $50, or if viewing with 3 or more people it is $100. More details at the ALA store at http://bit.ly/113PTMi 
Professional Development

Teaching Skills for Librarians: A Professional Development Course Offered in Collaboration with the College of Saint Rose - Fall 2013
Public Librarians are often called upon to deliver educational instruction and training, even though these skills required to do so are not always covered as part of their MLS education. This program was developed in order to provide librarians with a basic set of skills for teaching adult learners. Course Description: The course will be predominately online, featuring both instructional modules and a culminating workshop. The modules will engage students in the development of foundational skills for teaching and learning for librarians; delivery of Instruction about libraries and library skills; use of technology for teaching and information resources for teaching library skills; and the need for collaboration in selecting content for effectively teaching library skills. The culminating activity will provide students with instructional "tools" and practical applications for their teaching. To read more about the course objectives visit:


The course is offered in hybrid format, significantly as an online offering with two in person class meetings: Friday, September 20, 2013, 10:00am - 1:00pm and Friday, December 6, 2013, 10:00am - 1:00pm. Both in-person programs will be hosted at the Ossining Public Library in Ossining, NY.


Registration: To download the registration form, go to http://bit.ly/P2AQvn and choose either the 1-credit option - credit is graduate level course credit ($650) or the 0-credit option ($450). Form must be completed and submitted to St. Rose with payment in full by August 31, 2013. Space is limited. Please send all forms to the attention of Alma Kanic-Franco, Associate Registrar for Special Projects, The College of Saint Rose, 432 Western Avenue, Albany, NY 12203; Phone: 518.454.2081; Fax: 518.454.2012; To e-mail form: francoa@mail.strose.edu. For questions about the content of this program, please contact Dr. Maggie Kirwan at 518.454.5160 or kirwinm@strose.edu  

Marketing, Advocacy & Funding

Dawn Jardine and Roger Cohn of the Red Hook Public Library did a great job promoting HOMEACCESS databases in the library's most recent e-newsletter:


"Check it out ...We love when you visit us in person. But even if you're comfortably settled on the couch, feet up and tea brewed, you can still read about the "Remarkable stasis in a phloeocharine rove beetle from the Late Cretaceous of New Jersey" in the current Journal of Paleontology. See that nondescript little rectangular icon on the right side of our homepage entitled HOMEACCESS? It is your portal to a world of information.

Read Time, The New York Times, House Beautiful, Runner's World or hundreds of other publications of all types. Do the kids have math questions, reports and other nearly impossible requests? You'll find kid-friendly homework helping tools as well as some 13 online encyclopedias.

After the kids go to bed, watch a video on "7 Simple Ways to Reduce Stress and Anxiety" via GALE Health Reference. Calm now? Great! Learn to speak Farsi or other foreign languages via Mango Languages. Interested in the history of local horse thieving? Check out Kingston Daily Freeman issues back to 1895. You get the idea.

All this information is above and beyond what is available through typical internet searches and the rights to use it have already been purchased for you by your library. All you need is your library card number and your PIN to log-in. So check it out."

Youth Services

Free Audiobook Downloads This Summer! The SYNC program is a great way to introduce teens to audiobooks, and in turn those audiobook fans will look to your library as a source for more great audiobooks. For several years now, audiobook publishers have partnered with SYNC to provide free audiobooks downloads each week throughout summer. The SYNC program pairs a current young adult title with a classic or required summer reading title. Each SYNC audiobook will be available for download for a period of seven (7) days, and once downloaded can be listened to at any time. To learn more and download promotional materials visit http://bit.ly/MlXelg  

Job Openings

CEO Library Director - Mahopac Public Library: The Mahopac Public Library is chartered to serve the 26,662 residents of the Mahopac Central School District and, as the designated County Reference Center, provides services to all the residents of Putnam County. Since 2004, the Library has been housed in a 35,000 square foot building over-looking Lake Mahopac. The Library loans more than 300,000 items annually, and was visited by 292,556 patrons in 2012. Governed by a nine-member elected Board of Trustees, the Library has an annual budget of $2.7 million and a staff of 42, which includes both full-time and part-time. The Mahopac Public Library CEO provides system-wide strategic, visionary and inspirational leadership, directing all service programs and operations toward achieving the System's vision, mission, goals and strategic initiatives. In partnership with managerial staff, the CEO carries out specific functions: leadership, Board support, financial management, personnel management, internal and external relationship building, and community engagement. Qualifications: Consistent with New York State Librarian Director II Classification, a Master's Degree in Library Science from a college or university program either American Library Association accredited, or otherwise meeting requirements of NYCRR Title 8, 90.7 in qualifying graduates for New York State librarian certification, and five (5) years post graduate professional library experience in a library of recognized standing, one (1) year of which must be supervisory or administrative. Must live, or be willing to relocate, within 30 miles of Mahopac. A starting salary range of $80,000-$95,000 (plus Benefits). Send resume and cover letter to mplsearchcommittee@gmail.com before July 31. No phone inquiries will be accepted.

MHLS recommends that the minimum starting salary of a full or part-time librarian with an MLS degree be at least equal to that of a teacher with a master's degree in the same community.


Member Libraries are welcome to submit items of interest and job openings to the MHLS Bulletin: bulletin@midhudson.org

The MHLS Bulletin is available online at http://midhudson.org/bulletins/main.htm.