Perhaps you've had an experience similar to one I had, one of those life lessons that you never forget. I was working in a rather intense client situation with a large New York City financial services company. The company I was working for at the time was delivering a highly customized service, something we had never done before.  And at that particular moment, we weren't doing a great job for the client. I remember the client saying to me 'If you can't measure it, you can't manage it." Seems pretty basic, right? But it served as that slap upside the head that told me I needed to focus on ways to measure what we were doing so we could tell the story of the services we were providing and how the client was benefiting.

 

Many years later, I think of this often in the work we do with worksite health promotion programs. Measuring and evaluating wellness programs is a critical success factor and a best practice. 
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The Worksite Wellness Council of Massachusetts (WWCMA) recently released "Healthy Workplaces: A Resource Guide for Worksite Wellness". The resource guide contains listings of non-commercial, publicly available resources and is intended to assist worksite health promotion and human resources professionals in planning, implementing and evaluating their wellness programs. Download a copy of the guide from the WWCMA website.