Job Opening
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Director of Off Campus Retail Operations,
Colgate Bookstore
The Director of Off Campus Retail Operations is responsible for providing leadership, strategic direction and oversight to the university's retail operations including the Colgate University Bookstore and Barge Canal Coffee Company. We pride ourselves on offering exceptional, personalized service to the students, faculty, staff, alumni, and visitors as well as all members of the surrounding communities. Additionally, we offer our knowledge, goods, and services in order to help foster intellectual growth, enhance the quality of life in our community, and broaden the personal, educational, and professional experiences of our customers. |
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A Warm and Fuzzy Feeling
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I received the nicest note today from Jackie, Amanda and Nancy from Bethany Beach Books. It was a sweet note about the NAIBA dinner at Winter Institute. If you haven't met them, Jackie, Amanda and Nancy are the nicest people and great company. What moves me most is the effort they make to say thank you. It makes me feel so good whenever I get an email or note from any one of them. They've imprinted on my heart.
Someone recently said to me "thank before bank" and we should express more "thanks" in the relationships we have with our customers. Ask yourself: are you thanking that customer who just made a big purchase? Do you show your appreciation when a person mentions their loyalty? Imagine a customer's delight upon opening a handwritten note from you thanking them for supporting your store and your team of booksellers. I know we all email customers about specials to loyal customers, but that doesn't carry the same weight as a handwritten thank you note. I know it is time consuming, but don't you just love getting them?
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First NAIBAhood Gathering of the Season
Sunday & Monday, February 23 & 24
BookTowne, Manasquan, NJ
 How apropos that our first event would be a winter retreat at the beach for Tourist Town Stores. You don't need to be a store at the shore to attend - it is open to anyone who is somehow dependent on the tourist trade. Email or call (516-333-0681) and let us know you are coming Unlike city and suburban stores, booksellers in tourist destinations - whether the beach, lake or mountainside, face long stretches of downtime. We'll talk about those special challenges starting at 2pm on Sunday at BookTown, have a fine dinner together with authors who have summer releases and are from the region (store visits!), stay at a Bed & Breakfast in Spring Lake, and continue on Monday morning. You can be back on the road by lunchtime. We will have four authors at dinner. Let me introduce the first one. The Winners Curseby Marie Rutkoski(First Second Books) "Every line in The Winner's Curse is beautifully written. The story is masterfully plotted. The characters' dilemmas fascinated me and tore at my heart. This book gave me a rare and special reading experience: I never knew what was going to happen next. I loved it. I want more." -- Kristin Cashore |
Pannell Award Nominees
Congratulations to the NAIBA stores who are nominated for this year's WNBA Pannell Awards, which recognizes bookstores that "enhance their communities by bringing exceptional creativity to foster a love of reading in their young patrons."
In the general bookstore category are:
Aaron's Books, Lititz, Pa.
Forest Books, Locust Valley, N.Y.
Watchung Booksellers, Montclair, N.J.
In the children's specialty store category:
Bank Street Bookstore, New York, N.Y.
Books of Wonder, New York, N.Y.
Hooray for Books!, Alexandria, Va.
The Voracious Reader, Larchmont, N.Y.
You are all winners in my book.
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NAIBAhood Gatherings (con't)
Career in Bookselling In March (date to be finalized) in New York City. A day for frontline booksellers to learn about the profession of bookselling and the many jobs and rewards it has to offer. The agenda will cover: Structure & Finances of Bookselling; Industry Tree; Jobs in Bookstores; How To Stand Out; Best Practices. Mixing New & Used Books Sunday, April 6, Aaron's Books, Lititz, PA. Not only will we talk about being a used store with new books or a new store adding used books, POS systems, etc., we'll cover large events for small stores and shop local efforts. "Conversations That Work," will explore what to say and how to handle a variety of irksome situations in the bookstore, including showrooming, aggressive customers, and those who use store inventory to copy information. Tuesday, April 29 at ABA's office, White Plains, NY RSVP catherine@bookweb.org Education: 10:30 a.m. to 12:00 p.m. Forum: 12:00 p.m. to 2:00 p.m., with lunch provided Trunk Show Friday, June 13, Syracuse, NY. Annual day of book buying, meeting with reps, meeting with booksellers. All About The Books Thursday, June 26, Hyde Park, NY. Joint with NEIBA, spend the afternoon with 10 authors and dozens of booksellers enjoying the written and spoken word. NYC Social Monday, July 14 in Housing Works, New York City. Once again, we invite booksellers from all the boroughs and outlying suburbs to join us for a night of drinks and friendship, and to help launch a book. Last, but not least... NAIBA Fall (Discovery) Conference Friday - Sunday, September 19 - 21 at the Hyatt Regency, Crystal City, Arlington, VA. A must for booksellers, publishers and authors. RSVP for all these events by emailing NAIBA or calling 516-333-0681
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Call for Nominations: 2014's
PW Bookstore and
PW Rep of the Year
Publishers Weekly is seeking nominations for the annual
PW Bookstore and
PW Sales Rep of the Year Awards.
Nominees for PW Bookstore of the Year should operate a professional storefront retail bookstore in the U.S. and should excel in buying, vendor relations, marketing, handselling, customer care, community involvement, management-employee relations, merchandising, and business operations. Candidates cannot nominate themselves, nor can family members nominate them. Nominations should come from members of the book community and indicate what makes this bookstore stand out.
The PW Sales Rep of the Year award is open to both telephone and in-person sales representatives, who booksellers can rely on for information, guidance, and support. As part of their nomination, booksellers should include a story or example of their rep's commitment to excellence.
The deadline for nominations for both awards is Thursday, February 20 at 8 a.m. EST. Please submit nominations to Donna Paz Kaufman or Judith Rosen at PWawards@publishersweekly.com, or fax to 904.261.6742, and include your name, phone number, and industry affiliation. The judges who are selected from publishers and booksellers use the nominations as a factor in selecting the 2014 award winners.
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