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Due to the events associated with the 89th Shenandoah Apple Blossom Festival, the Bankers Title Shenandoah - Winchester office will observe the following hours Friday, April 29th - 8:30 a.m. to 1:00 p.m. Click  HERE for more information about all the events surrounding the Apple Blossom Festival.
5 Tips to Improve Nonverbal Communication in Meetings
by Hallie Crawford

Assertive communication is important for successful business relationships, whether they're with your co-workers, your clients or executives in your company. 

What we don't say can be just as important as what we do say. For example, we try to extend firm handshakes and smile when greeting important people in our business lives. 

A firm handshake is generally recognized as a sign of someone who is sure of himself and therefore someone we may be more likely to trust.

However, effective nonverbal communication goes further than that first handshake. Here are five ways to improve nonverbal communication, especially during meetings or presentations.
          1.  Eye contact4.  Gestures
          2.  Tone5.  Appearance
          3.  Posture 
Your appearance, gestures and posture are as important as what you say during a meeting. 
Click HERE to read the details on how you can improve nonverbal communication.

Here are additional articles related to Leadership and Professional Development you may enjoy: 
Industry Hot Topic: (TRID) 
TILA/RESPA Integrated Disclosures - 

Here are some examples of common TRID errors - Range from simple to egregious
by Brenda Swanson

Regardless of how minor or major a mistake is, it still is one. A recent letter from the Association of Mortgage Investors gave an inside look at some of the mistakes that have come from the new TRID rule. The errors are broken up into three categories.

Frequent loan estimate defects
  • Numerical computation errors on the Loan Estimate (e.g., itemization of Loan Costs do not total the Total Loan Costs on page two of the Loan Estimate, Loan Costs and Other Costs do not total Estimated Closing Costs in the Costs at Closing table on page one of the Loan Estimate).
  • The Estimated Closing Costs are not calculated in the same manner as the Total Closing Costs disclosed on page 2 of the Loan Estimate.
  • Prepaids table does not include the applicable time period covered by the amount to be paid by the borrower and the total amount paid.
Frequent closing disclosure defects
  • Calculating Cash to Close table does not reflect "Yes" when amount changed from Loan Estimate to Final. When the answer to the question is "Yes", there is no indication where the consumer can find the amounts that have changed on the Loan Estimate.
  • Numerical computation errors (e.g., itemization of Loan Costs do not total the Total Loan Costs on page two of the Closing Disclosure, Loan Costs and Other Costs do not total Closing Costs in the Costs at Closing table on page one of the Closing Disclosure).
  • Loans closed prior to three day waiting period.
Examples of technical and minor errors frequently cited as TRID violations
  • TRID: Loan Estimate disclosed the Courier, wire, and storage fees on the same line in the closing costs section. Each fee should be disclosed on its own line.
  • TRID: LE Loan Costs/Other Costs Deficiency - The "Title - CPL" Fee is not labeled correctly on the Loan estimates. CPL is not an Acceptable abbreviation and should reflect "Closing Protection Letter".

TRID TIP: Did you know that some of the issues seen on the secondary market can be fixed at closing?

Investors are rejecting loans if the word "Title - " doesn't precede all title fees on the closing disclosure form. (i.e. "Title - Settlement Agent Fee"). There have even been some issues with not having a space in between "Title" and the hyphen. The regulatory text has a space in the "Title -".

Double checking the closing disclosure form at closing could help alleviate this issue post closing.
Bankers Title Shenandoah Introduces Tessa Sheffer - Office Settlement Assistant

Tessa Sheffer is the Office Settlement Assistant for the Harrisonburg office of Bankers Title Shenandoah. She joined the BTS team in January of 2016. Tessa previously worked as a Key Holder in a retail business for 4 years before joining our team. Prior to that she was a stay at home mother raising her 3 children. She has lived in the Shenandoah Valley most all her life and currently resides in Weyers Cave with her husband and 2 children.

Empty your cup: Time to unlearn entrenched habits
Community banks are at a place in history that requires emptying the cup to make room for new methods and ideas. Emptying the cup does not mean letting everything we know to go down the drain; rather, it represents that we let go of perceptions, actions, and mindsets that hamper our ability to be masterful today and tomorrow. Entrenched mindsets, tired dialogues, and tactical focus at the board level will keep our cups full; yet, they may be full of lukewarm coffee with soured milk. Click HERE to read the entire article.
Buying a home is an exciting and emotional time for many people. To help your clients buy a home with more confidence, make sure you recommend owner's title insurance. Here's why it's so important:
1.  Protects Largest Investment
2.  Reduces Risk
3.  You Can't Beat the Value
4.  Covers Your Heirs
5.  Nothing Compares
6.  8 in 10 Homebuyers Agree
7.  Peace of Mind
Click HERE to learn how to protect your clients. Contact your Bankers Title Shenandoah Underwriter for a quote at 1.888.259.7184.
How Closing Funds Get Hijacked by Fraudsters
by Jeff Lazerson

Much easier than robbing banks, email hackers are tricking home purchasers with last-minute changes to wiring instructions. The result is downpayment and closing funds are being diverted to the crooks' account and potentially lost forever. The Federal Trade Commission is so concerned about this scam that they've issued a bulletin in cooperation with the National Association of Realtors titled; Scammers Phish for Mortgage Closing Costs. 
Here are the top 5 marketing risks for mortgage loan officers
What does your outbound message look like?
by Sue Woodard
Most people are familiar with the term "risk factors," but mortgage loan officers doing business today face both risks and factors when reaching out to prospective customers, partners and existing clients with advertising and marketing materials.  
Fortunately, there's good news here. The biggest and most common outbound marketing risks are controllable.
  • Risk #1: Lack of consistency and continuity
  • Risk #2: Loss of efficiency
  • Risk #3: Lack of Exposure
  • Risk #4: Failure to identify and motivate
  • Risk #5: Compliance
Click HERE to learn the details behind each of these risks.

Here are additional articles related to Mortgage Lending you may enjoy: 
Banks Should Be Like Camels...huh?!
by Paul Robert

To begin your process of evolution, like the camel, here are a few ideas:
  • See your business through new lenses. 
  • Share that data with your staff. 
  • Challenge the current mindset. 
  • Keep the ball rolling. 
If your bank becomes dynamic, adjusts to new discoveries, and reimagines your business model, like the camel, it too can stave off extinction and thrive in a new and different environment. Click HERE to read Paul's entire thought-provoking article.
Don't Use E-mail to Manage Transactions

As hackers continue to use fraudulent online messages to steal money from unsuspecting home buyers, the best way to protect yourself and your clients is to avoid using e-mail to transmit or store transaction-related details. Instead, security experts recommend using other tools to handle information about home sales-and making sure every client knows that instructions related to their home purchase will never appear in their inbox.
A key way to protect your clients, your brokerage, and your business from the scammers is to make clear to buyers that no one involved in their transaction will use e-mail to send them any sensitive information or instructions-and that they should check with you or another authorized person using a known phone number if they receive such a message. Tell them to be similarly suspicious of instructions in text messages. 
Click HERE to read the entire article. 

Here are additional articles related to Realtors and Real Estate Trends you may enjoy:


**Remember to offer your borrowers Owner's Coverage on their most valuable investment. It's a one time premium with a lifetime of security. In addition, they will receive a reduced premium rate when they obtain it simultaneously with your Lender's Coverage.**

What Topics Are On Your Mind?
Bankers Title Shenandoah wants to provide you with pertinent information in future E-Blasts and Webinars. What questions are on your mind regarding the real estate and mortgage lending industry? What topics would you like addressed in future E-blasts?Send us your thoughts.
Butch Rutherford
Give us a call and let us know how we can better serve you and your team!
Vice President & Agency Manager
Bankers Title Shenandoah, LLC
202 N. Loudoun Street, Suite 310
Winchester, VA 22601

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