May 2015



Phone (908) 823-4607- [email protected]

Emotional Intelligence: From Surviving to Thriving  


Every veterinarian can tell you a story about an intelligent, hard working and competent doctor whose practice failed to achieve growth. On the flip side, they can also tell you stories of highly successful veterinarians with merely average technical competency and intelligence.


Why? What accounts for such discrepancies between the success of a veterinary practice and the skill levels and IQ of the veterinarian? Why do some practices experience rapid growth while others struggle to compete? Leaving aside exterior factors - market, economy and so forth - we can begin to explore the internal characteristics that most reliably set up a veterinary practice for success.


One reason successful practices - and successful businesses in general - flourish is the strength and effectiveness of their leadership. The fact is, not every practice leader - even the most intelligent, technically competent and successful veterinarian - employs the most effective strategies for driving productivity. The practices in the opening anecdotes (a successful practice helmed by an average veterinarian and its unsuccessful counterpart) are both led by smart, technically proficient and cognitively capable people. The difference maker is likely the strength of the successful veterinarian's emotional intelligence.


Recent studies have demonstrated that, in comparing similar practices, departments or teams across industries, one factor that reliably predicts growth and success is the emotional intelligence of its leadership.


(Click here to read full article



HR questions 

There is no greater challenge in veterinary medicine today than recruiting, hiring, managing, and retaining talented people. Now you can find answers to your most pressing human resources questions and get a people management resources guide, all in one complete kit.


The Human Resources Tool Kit simplifies the overall approach to people management in your practice, by providing you with the most up-to-date and comprehensive tools, tips, and practical tactics to managing employees of all levels.

To find out more or order yours click here! 

In This Issue


Dealing With Problem Employees

Are all of your employees perfect in every way? Do they always do their best while following all of your work rules, protocols and policies? Do you count your blessings every day for the opportunity to supervise and manage such a wonderful staff? Hopefully, your answers to these questions are yes; more than likely, some or all of them are no. Ultimately, every practice is confronted with the challenge of disciplining employees for not doing what they are supposed to do. Handled correctly and it can help an employee turn around his or her behavior or performance. If done incorrectly, it can place you and your practice in legal "hot water". Determining the appropriate disciplinary action to take is an extremely important decision that should never be made in haste or anger. Every effort must be made to ensure the decision to discipline, as well as the specific action to be taken, is made carefully and without prejudice. This article outlines the process to follow when deciding if an employee should be disciplined and determining the appropriate action to be taken. 


(Click here to read full article


Please Welcome

Tara Mendez, VBA Extern

VBA's newest extern, Tara Mendez recently completed her second year of veterinary school at the University of Wisconsin-Madison and is thrilled to be part of such a diverse and exciting career. She has been the recording secretary for her school's SCAVMA chapter for the past two years and an active member of the Veterinary Business Management Association (VBMA). She grew up in a family business environment and has always been interested in applying business and legal knowledge to the veterinary profession.  


When she saw the VBA externship program, she knew that this would be a wonderful opportunity to learn how to do that and much more. Tara's future goals are to own a small animal private practice and to obtain an MBA. This summer, she will be an internship instructor at UW-Madison and will teach high school students about the central academic components of a veterinary medical career. In her free time, Tara enjoys playing tennis and soccer, acting in local community theatre productions, and spending time with her dog and cat named Evie and Fellini.



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2015 - Veterinary Business Advisors, Inc.
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