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Customer Service STAR Recipients

Kathy LeightonKathy Leighton
Northfield Office

Liz Raio Liz Raio
Las Vegas Office

What Our Clients are Saying

"Thanks to your company, we have successfully implemented two out of the four projects I've managed this last year with very little headache/heartache!

It's a pleasure working with you and your staff." 

Candice Whitney, M.Ed., M.A.

Director-Admissions & Records
Gavilan College
What Students & Alumni are Saying
"I praise the unbelievable customer service you provided me. Your rep was able to answer all my questions and walked me through how to place my order."
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       Issue 5 - September 2014
Credentials Chronicles
News from Credentials Solutions
Dear Friends of Credentials, Our Service Advantage


As the marketplace demands more innovation and functionality, we'll continue to create new solutions for the operational struggles of Higher Ed. But at the same time we'll never forget what truly separates us from the competition - SERVICE! The needs of your institution, its students and alumni will always be our #1 priority.

Check out the video above to see why service is our passion.




Tom McKechney


Running a Successful
Customer Service Business man climbs up a 3D CUSTOMER SERVICE form to increase his client satisfaction rating Organization
There is never a dull moment when it comes to running a customer service organization. Every day is different which makes it exciting because you speak to different people and face new challenges while working in a fast-paced and highly computerized environment.
August Customer Service Statistics

Here's a look at the volumes our Customer Service Representative handled during a very busy August:
  • Phone Calls            25,082
  • Authorizations         45,026
  • Emails Messages     9,120 
Terry Reed Terry's Tidbits

Many of our Client Institutions have expressed an interest in collecting and tracking why individuals request a transcript from them. A change to the online order form now allows for this information to be captured. This data will be provided on the Monthly Report in the summary pages as separate line items. The field capturing this information appears on the Order Options screen of the online order form and is labeled "Primary Reason for Ordering".


This is an optional feature so please contact your Client Relationship Manager if you would like it added to your order form.

Meet Credentials
 Kelly Hafner
Kelly Hafner is the Manager of Northfield Customer Service at Credentials  Solutions. She joined Credentials in June 2012 and brought over ten years of call center management and customer service experience working within high volume call centers. She received her B.S. degree from Northern Illinois University in Health Promotion in 1998 and continued her education after graduation to become a Certified Cardiographic Technician.

Kelly then worked at LifeWatch, Inc. for thirteen years. She worked her way up and was a Senior Clinical Manager for many years, where she oversaw the operations of several clinical departments. In addition, she developed and managed the start-up of 24/7 call centers within the United States and India.
Upcoming Conferences
Visit our booth and attend our session at:
  • CoHEsion Summit - September 27-28, Evanston, IL
  • SUNYRA & SICAS Summit - October 7-10, Lake Placid, NY
  • OACRAO - October 9, Lore City, OH
  • NJ-NY ACRAO - October 15, New York, NY
  • IACRAO - October 20-21, Ft. Wayne, IN
  • GACRAO - October 26-28, Savannah, GA
  • TACRAO - October 26-28, Waco, TX
  • IACRAO - October 29-31, Alsip, IL
  • MSACROA - November 2-4, Niagara Falls, NY
  • WACRAO - November 5-7, Green Bay, WI
  • NEACRAO - November 6-7, Newport, RI
  • PACRAO - November 9-12, Portland, OR

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