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Cheryl Sands Executive Vice President |
Okay, so most of you know that Glen and I are not married - he's my brother-in-law. But we are still a really close family and we just finished celebrating Thanksgiving together. All of us "Sandsies" got together to eat a huge Turkey dinner last week. I will skip all the wonderful things that Glen had to say about me personally (that's a joke) and go right to the main topic of our Thanksgiving meal: You, our valued clients and our great employees!! Let's see, we made a list as we were eating turkey and passing the green bean casserole, let me find it. Here it is - "What we are thankful for at SMB Medical Billing".
Great employees, loyal clients, our new Simply Podiatry Billing/EHR product, a good working relationship with our clearing house, I could go on and on...
1. Employees - we have the BEST! One example is their commitment to a quick and accurate turn-around time when entering claims - We have a 48 hour goal of getting your claims out the door, because we know that it matters. Your cash flow is very important to you, thus it's vital to us as well. (Normally it's faster than 48 hours but it's not polite to brag!)
2. Employees who are flexible -Ever wonder how your claims get filed and there is never a lapse or break for vacations or sick time? Unlike "in house" billers we never stop sending your claims due to vacation or illness - our expert billers are able to cover for each other, as they are trained in billing for all regions and all insurance companies. It's what we like to call our "we never take a break" policy.
3. Clients who have been with us over the years, and for new ones! (We have a record number of new clients this year, so thank you!) Since we have been doing podiatry specific billing for so many years - we know what to do to get the job done! Its nice when that is recognized and rewarded by new doctors signing up with us, as well as retaining our long-standing practices!
4. Client Recommendations - thank you for spreading the word! We were able to sign clients even as the dust was still flying in the middle of the 5010 fiasco of 2012. You told your physician friends that while their money was drying up - SMB was actually getting your claims paid! We really appreciate the many recommendations that you deliver on our behalf.
5. Your office staff - that's right, we are very thankful for the people we work with every day in your office. We consider ourselves partners with your staff and we are honored for the privilege of working with them. Despite the fact we have miles between us - we feel like we have really bonded with them over the years. There are just some great people working for you!
6. Simply Podiatry - we have our own cloud based billing/scheduling/EMR platform. What this means is - we are not at the mercy of someone else to get things ready for the many changes coming in the billing industry. That is one of the reasons we developed our own system - we did not want to rely on others; these requirements are too important, too widespread and they change almost daily. Let us worry about that - we will keep you informed.
7. Our claims clearinghouse; we are considered a large client for them. - Therefore, they like to make sure that we are taken care of - we really appreciate them and the efforts they go to in making sure our clients are handled well and claims are not delayed, problems are solved quickly and upcoming changes on their end are anticipated well in advance.
In closing, we realize at SMB Medical Billing, we have much to be thankful for each day. For the huge part that you play, we are extremely grateful. Thank you for entrusting us with your billing needs. As Chad always says, "We look forward to continually building a service that is worthy of your loyalty." (Yes, we are thankful for him too!)
Happy Holidays from all of us at SMB Medical Billing!