Cascade Employers Association
 
  
Training: September 19-23
  
HR Academy Certificate Series:
Orientation Session
In Portland: Tuesday, Sept 20, from 8:30 to 12:00
  
Whether you're new to HR or you've already made a career of it, the HR Academy develops your skills, knowledge and abilities in the fundamental tenets of HR and the more advanced niche areas of this important management function. Choose the track that best matches your skill level: HR Fundamentals or HR Professional. Leave this half-day orientation session with an assessment of your organization's HR programs, a professional development plan, and recommendations for your electives. 
Learn more and register.
  
  
The Basic Principles of a
Collaborative Workplace
In Portland: Wednesday, September 21, from 7:30 to 9:30
  
Organizations today require a workplace where everyone is willing and able to work together in new and collaborative ways. Collaboration positively impacts productivity, quality, customer expectations, and overall organizational performance. In this session, learn how The Basic Principles create a climate where everyone is able to cooperate, share ideas, and work together for a common purpose. They provide a set of behaviors for putting an organization's shared values into practice to develop a strong network of relationships at every level of the organization. 
Learn more and register.
  
  
How to Deal With Difficult Customers
In Salem: Thursday, September 22, from 8:30 to 12:00
  
91 percent of unhappy customers will not willingly do business with you again. Yet, at the same time, studies reveal that some of the most loyal customers are those whose concerns have been addressed quickly and in a positive way. In this workshop participants will learn how to meet high expectations, navigate breakdowns in service, diffuse the customer's negative feelings, and regain his or her trust and satisfaction. 
Learn more and register.
  
Start Here
  
As you ramp up for fall, do your plans include sharpening your own HR skills, improving collaboration at your workplace, or learning how to manage difficult customers?
  
If so, start here!
  
  
        HRCI 2015          SHRM Preferred Provider 2015-2016
  
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Cascade Employers Association
4068 Hudson Avenue NE
Salem, Oregon 97301