"They always say time changes things, but you actually have to change them yourself."
Yes, the ASCI world has changed! On December 6, 2012, the ASCI family grew with the acquisition of e-roleplay Inc., the leading knowledge retention and sustainment organization in the world. It's now onward and upward, integrating the teams and services, and learning everything we can about the e-roleplay team and clients.
If you are interested in ensuring your training dollars have the required ROI while sustaining the learning your team has received, let's talk.
All the best,
Randy Sabourin & Cam Anderson
by Randy Sabourin
Practice makes perfect.
We have all heard the adage before: it takes time, practice, repetition, exploration, mistakes and successes to master a new skill. Perfect, though, is a rather lofty goal..
"When I was in school the teachers told me practice makes perfect; then they told me nobody's perfect so I stopped practicing."
Comedian - Steve Wright
So let's say practice makes better or perhaps practice makes permanent.
Let's explore how we generally acquire new business skills. Consider training a large group of sales people on objection handling and cross-selling and their managers on coaching to the new process. Usually the Corporate Learning and Development (L&D) team designs or purchases the training material, which is then incorporated into a workshop and perhaps an e-learning module. The participants are assembled; flights, hotels, venues are booked, and workshops are attended. The feedback from the workshops is outstanding, the e-learning scores are magnificent, and everyone is happy. Mission accomplished. If they were lucky, the Managers received an extra day of training regarding their responsibility to sustain the new sales process through coaching. While this process varies depending on the size of the organization and the commitment to the learning, this approach has been the norm for decades.
The real test of the training is whether the participants change their behavior in the field. If the way to measure 'lift' (a change in behavior and results) was part of the design process a key question is whether the Manager will have the skills to recognize any lack of change and then have time to coach to it. Usually, a few months go by and a small percentage of people are using the new content while Managers go back to focusing on their jobs with little time to coach. The status quo wins out and the L&D team goes back to the drawing board to design an even better training and coaching program for next year. Fingers point in both directions and the L&D budget is in jeopardy again next year with little or no evidence of return on training dollars invested.
The solution? Read the rest of the article..
by Cameron O. Anderson
Practice Makes Perfect- Part 2:
How to Increase the Return on Training Dollars Invested through Knowledge Retention and Learning Sustainment
Since corporate training began, Learning and Development professionals have strived to determine the ROI on training programs. While the REACTION l
evel (Kirkpatrick, Evaluating Training Programs
Edition, 2006) or "smile sheets" administered during or post program are often very positive, the final three levels (ACTUAL LEARNING, BEHAVIOR CHANGE AND BUSINESS RESULTS) are traditionally more difficult to measure. As you saw in Part 1 of this article, the reinforcement and coaching of what is taught in a training program is frequently left to overworked managers so the sustainment and ROI of the training is often also low. While good internal coaching definitely has a positive impact on changing behaviors and business results, the consistency of the follow up coaching is what is being examined around the training world.
So if coaching is the key to sustainment and internal coaching is often hit or miss, what is the solution? TELEPHONE ROLEPLAY!!!
Read the rest of the article
We know your time is valuable so thank you for taking a minute to look at our view of business and the world around us. You can find more information at our site or send us your thoughts and suggestions.
Cam & Randy
Sympathy or Empathy
This is a great video that was passed along to us by Pier Ragone at Aimia. It's a good reminder. Thanx Pier.
|Click to Watch|
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