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Hotels may elect to reduce employment levels or staffing levels to control costs but these strategies may backfire. Hotel industry jobs can require long work hours and be highly stressful, so reducing staffing levels could contribute to work overloads and increase turnover and possibly even increased workers compensation and health care costs. Hotel operators are tasked with maintaining guest satisfaction, brand standards, reducing expenses and maintaining profit levels. Hotel operators will need to be creative and have a long-term approach for mitigating the increased labor cost.
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Top Stories: Lodging & Gaming
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Millenials and the Art of Bizcation
There has been a lot of talk about 'bleisure travel' and 'bizcations' recently, which happen when a guest combines business travel with leisure and nearly every article I found on the topic highlights the opportunity for business travelers to extend their stay for a few days so they can bring their family along for a mini vacation.
(4Hoteliers) Read the complete article
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Unlocking Insight With Guest Feedback Text
Written guest comments contain the specifics on how to improve your hotels. Today, there exists significant opportunity for our industry to process this feedback for better operational and marketing insights. That's the message of a new paper from Cornell's Center for Hospitality Research: What Guests Really Think of Your Hotel: Text Analytics of Online Customer Reviews.
(Hotels Magazine) Read the complete article
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Top Stories: Human Resources
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Final Overtime Rules Due In July 2016
Just when you are about to embark on your summer getaways, dreaming of sun and relaxation ... you are probably going to have 60 days to make sure you are in compliance with the Fair Labor Standards Act (FLSA) changes. Well, if you don't see the sun, the stress of these changes for employers will certainly keep you hot under the collar!
(HR.BLR) Read the complete article
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